Dan.com

report Sedo Customer Service gone Crazy!

Dynadot Dynadot

Mads

Top Contributor
Impact
2,990
Pros,

I have launched a direct auction in Sedo.

After launching the auction I received a mail along with the link for that domain from [email protected]

Once the auction is live, I decided to reduce the Reserve Price, but WTH!!?

1. There is nothing mentioned about it (reducing reserve price) at all in FAQs.

2. I tried reaching the "Live Support" tab in "Help & Support" option:

A. It shows the timings for live chat is-
Tuesday - Sunday: No support
Monday - 9am - 5pm CET
B. As I tried today (Monday) at the mentioned timings, the Sedo Support page was showing f***ing blank!!! (Not even FAQ/ Live Support tabs).
Sedo Blank Page.jpg

3. I tried to call them but it was No Toll-free, a long wait and sudden disconnection.

4. I emailed them on [email protected] and got no reply.

5. I emailed them on [email protected] and got reply:
Dear Sender,
Thank you for contacting Sedo.This email address, [email protected], is only being used to process PayPal payments; if you have sent us a payment, please disregard this automated message.

5. I emailed them on [email protected] and got this error message reply:
Delivery to the following recipient failed permanently:
[email protected]
Sedo support mail failed delivery.jpg

Pros,

I might have mistaken somewhere.....Or Sedo really sucks in support!?
Any suggestions or similar experiences!?

Thanks,
Mads'
 
Last edited:
0 0
•••
The views expressed on this page by users and staff are their own, not those of NamePros.

biggie

GreenFriendly.comTop Contributor
Impact
14,273
if you set a reserve, then stick to it and you wouldn't have this issue.

if you don't set a reserve, then you wouldn't have this issue.

whenever i call them, i get service

so, maybe try again

Good Luck!
 

Mads

Top Contributor
Impact
2,990
Thanks for the reply Biggie,

In Flippa we do have the "Reducing Reserve Price" option.
OK!! Lets not compare and FORGET ABOUT RESERVE PRICE....

But, ALL my efforts to reach out the Sedo customer care gone in vain!!

Talk about that!!
 

DNGear

Swetha.xyzTop Contributor
Impact
15,894
I have checked their Live Chat timings for US

We're sorry, chat is currently unavailable
Chat hours are listed below.
Monday - Thursday: Closed
Friday: 09:00 AM - 10:00 AM EDT
Saturday - Sunday: Closed
It is currently Monday, Sep. 28, 2015 11:40 AM EDT


Now they are on chat for only 1 hour.
 

DNGear

Swetha.xyzTop Contributor
Impact
15,894
I think, there is a tech issue with the Chat Support. You should contact [email protected]
 

biggie

GreenFriendly.comTop Contributor
Impact
14,273
Thanks for the reply Biggie,

In Flippa we do have the "Reducing Reserve Price" option.

shouldn't compare what you do on flippo, to sedo

try 617 499-7200
 

Mads

Top Contributor
Impact
2,990
I have checked their Live Chat timings for US

We're sorry, chat is currently unavailable
Chat hours are listed below.
Monday - Thursday: Closed
Friday: 09:00 AM - 10:00 AM EDT
Saturday - Sunday: Closed
It is currently Monday, Sep. 28, 2015 11:40 AM EDT


Now they are on chat for only 1 hour.

See!? That's what I am talking about!!
For me, even this message is not showing up, its blank!!

I think, there is a tech issue with the Chat Support. You should contact [email protected]

Thanks Swetha,

But recheck my OP.....5th point.
 

Mads

Top Contributor
Impact
2,990

Mads

Top Contributor
Impact
2,990