Really. Your approach reeks of an ignorant person who judges others in a biased subjective manner without really analyzing the whole thing objectively. You draw your conclusions without even reading the whole thing. This says it all.
I can't wait for you to work your ass off for 100+ hours and LOSE everything because of someone else's fault, only for that other person to say "ah well, it happens." with a smile on his face. And with your attitude, it will happen.
No support over the weekend, not even during reasonable hours like 11 am to 6pm, when other marketplaces like Flippa respond at any time, to my surprise even somewhere between Sunday and Monday.
Have you ever considered that perhaps we, the customers, are HUMANS too and have feelings??? I guess not. You lack complete empathy for what just happened to me and how devoid of sympathy/empathy his response was. I guess you're just like everyone else and you're the reason this world is so fucked up - utter lack of empathy.
Here, how about this previous time this SAME customer representative treated me:
"Customer Cristian via CSS-Web 2014/08/12 05.56 AM
Hi,
In the case of these two domains:
# domain1.com
# domain2.org
Given that I can't activate the SedoMLS premium, but it seems SedoMLS basic could activate, what would be the fees I'd have to pay if i were to sell a domain?
Domains are parked, but can't benefit from the fully SedoMLS premium.
Thanks for clearing things up.
Regards,
Cristian"
Was this, polite enough for you? I was of course expecting a commission percentage (%) in my case.
His response:
"Response Ian via E-Mail 2014/08/12 10.03 AM
Hi Christian,
Thank you for contacting us.
Please see our price list:
sedo (dot) com/us/services/price-list-for-services/
under Selling.
Offers from MLS Basic partners follow the same rules.
If you have any further questions or comments, please visit our Customer Support Center.
Best regards,
Ian Fay
Customer Care Specialist
Sedo GmbH :: Im Mediapark 6 :: 50670 Cologne :: Germany
tel +49 221.34030.230 :: fax +49 221.34030.102
sedo (dot) co (dot) uk "
My response:
"Customer Cristian via CSS-E-Mail 2014/08/12 05.41 PM
You're not very clear at all. Shoving me a template down my throat won't solve anything, Jan!
Of course I'm aware of your pricing list.
What SAME rules, which one ???
And my name is Cristian, as one would say Kristian, not Christian.
Cristian"
He's incoherent, doesn't even bother to understand the question I had for him one bit, doesn't give a fuck about customers at all!
And then he just shoves a copy/paste as if the customer is too stupid to have followed the link at all. And I did say I was aware of their pricing list.
"Response Ian via E-Mail 2014/08/12 05.45 PM
Hi Christian,
Thank you for your reply.
That's our price list. It lists our prices, including our commissions.
As I said in my previous email, the specific section you'll need it under Selling.
As you seem to be overwhelmed by it, I'll just paste in that section for you.
Sale Type
Commission
Buy Now sale originating on Sedo's Domain Marketplace
in which the domain is also parked3 with Sedo
10% of sale price
(minimum fee applies for category II TLDs)
Sale originating on Sedo's Domain Marketplace
15% of sale price (minimum fee applies)
Sale originating on the SedoMLS® Promotion Network
20% of sale price (minimum fee applies)
Sale originating on the SedoMLS® Promotion Network that is sold as Buy Now and is also parked3 with Sedo.
20% of sale price
(minimum fee applies for category II TLDs)
That's our commission structure. As you can see, it varies depending on your pricing and the offer, thus I can't offer a singular, definite price for a domain.
If you have any further questions or comments, please visit our Customer Support Center.
Best regards,
Ian Fay
Customer Care Specialist"
Now ... he insulted me and I have every right to respond accordingly.
"Customer Cristian via CSS-Web 2014/08/12 05.49 PM
You're not very clear at all. Shoving me a template down my throat won't solve anything, Jan!
Of course I'm aware of your pricing list.
What SAME rules apply, which ones ?!!?
Do I really have to explain it to you like I'm talking to an INDIAN ?!
WHAT PERCENTAGE WOULD I BE REQUIRED TO PAY IF I WERE TO SELL MY DOMAIN BY ONLY HAVING THE SedoMLS BASIC FEATURE ACTIVATED ???
GIVE ME A COMMISSION PERCENTAGE IN %.
And my name is Cristian, as one would say Kristian, not Christian."
"Customer Cristian via CSS-Web 2014/08/12 05.53 PM "
OVERWHELMED !?!?!
Yes, I'm overwhelmed by your stupidity. Who the fuck hired you ?!?
Jesus Fucking Christ !"
His last response:
Hi Cristian,
Thank you for your reply.
My apologies. You seemed to not understand the commission structure after I linked it given your response. Clearly I was mistaken.
Your original email lead me to believe you thought that our MLS transactions were somehow following a separate commission structure.
I mentioned that it's the same structure specifically to clarify any questions you might have. Given your last response:
WHAT PERCENTAGE WOULD I BE REQUIRED TO PAY IF I WERE TO SELL MY DOMAIN BY ONLY HAVING THE SedoMLS BASIC FEATURE ACTIVATED ???
I feel I was correct, but clearly I phrased it unclearly.
Let me state is flatly, then.
There is only one commission structure. Period.
As follows:
This one:
Sale Type
Commission
Buy Now sale originating on Sedo's Domain Marketplace
in which the domain is also parked3 with Sedo
10% of sale price
(minimum fee applies for category II TLDs)
Sale originating on Sedo's Domain Marketplace
15% of sale price (minimum fee applies)
Sale originating on the SedoMLS® Promotion Network
20% of sale price (minimum fee applies)
Sale originating on the SedoMLS® Promotion Network that is sold as Buy Now and is also parked3 with Sedo.
20% of sale price
(minimum fee applies for category II TLDs)
If you have any further questions or comments, please visit our Customer Support Center.
Best regards,
Ian Fay
Customer Care Specialist
...
So he says he clearly was mistaken but later on considers he was correct. This ... arrogant ...#$@
And he still hasn't answered me if there is a difference in the commission percentage (%) between SedoMLS BASIC and SedoMLS PREMIUM.
I had no choice but end it up there and try raising another ticket with someone who actually reads and understands what I'm asking him.
"Customer Cristian via CSS-Web 2014/08/12 05.57 PM
JAN,
Perhaps this support line of work is too much for your IQ which is lower than plant life and insulting customer support skills.
Go pick up a garbage bin and make yourself useful some other way.
I'll ask my question to someone else."
When I said "... like I'm talking to an INDIAN ? " , I didn't even considered that he might be an indian, I assumed he's german or something given his email signature that says "Germany" - he would have said some other Sedo location if he was from Sedo India ....
But after I said it and saw the way he writes in english and his lack of basic communication skills needed to understand my question (even after rephrasing it 2-3 times), I realized he must be Indian!
But guess what, after this other encounter mentioned in the post above, I looked him up and he's actually from the US: THIS IS HIM: on (dot) fb (dot) me/1lHtK32 , look him up! He's the one who's disgusting.
NOW, even after being the mockery and insult of Sedo's customer support, this is the new support ticket I've written. Does it satisfy your quality standards, Jideofor? Is it not politely? Is it disorganized?
Customer Cristian via CSS-Web 2014/08/12 06.34 PM
Hello there,
Perhaps you could clarify this, as you colleague Ian Fay not only misunderstood the question, tried to get rid of me with a general template response that didn't answer my question one bit - only made it more confusing, but he even insisted on his useless responses and that I WAS the one overwhelmed by the information, insulting me and from the very beginning by addressing to me with a name which I do not have (which even after correcting him, he continued to mistype my name). I tried in many ways to explain to him exactly what I need to know, many approaches and everything in perfect English, but his low IQ, combined with poor English communication skills and a lack of interest and respect towards Sedo's customers, made it impossible for him to understand what my question was.
I really hope you can answer my question, since it's not such a difficult one:
Let's say I have one domain for sale and it has a [Buy It Now] price and also [Accepts Offers]. I tried to activate SedoMLS Premium, but it could only activate SedoMLS Basic. (I believe it takes 60 days for new registered domains to be eligible for SedoMLS Premium's instant transfer - this is the reason why it can't activate, because it can't transfer the domain in case of a sale to a new registrar)
In this case, if my domain were to sell using SedoMLS Basic, what would the Sedo comission percentage (%) be exactly? 20% like if SedoMLS Premium was activated? SedoMLS Basic = SedoMLS Premium = 20% ?
Please keep in mind I am well aware of your selling fees table:
sedo (dot) com/us/services/price-list-for-services/?tracked=&partnerid=38758&language=us
This was the question that Ian Fay could not answer in any way at all.
But If I may, to have a greater grasp of what the benefits are and to see if the commission percentage for SedoMLS Basic is worth it, I have a few more questions:
Does SedoMLS Basic offer the same "reach" (potential buyers, exposure to the same number of people) as SedoMLS Premium?
Is it exactly like it says here? sedo (dot) com/us/sell-domains/sell-domains-overview/
The only downside is that I wouldn't receive payment in just 1 business day, I wouldn't benefit from the Sell Now Assurance and my domains wouldn't instantly transfer?
If I understand correctly, there is no commission percentage (%) discrepancy when selling using SedoMLS between having your domain just with a [Buy It Now] price / having it with a [Buy it Now] price & [Accept Offers] / or any of the previous combinations WITH or WITHOUT having your domain [Parked]
Is this correct?
If there's anything unclear regarding my question, just say the word and I'll try to rephrase it or give more information.
FEEDBACK: It would be really useful if you'd write in your selling fees tables "Sale originating on the SedoMLS® Promotion Network (SedoMLS Basic / Premium)
Best Regards,
Cristian
And to prove my point that my question really was an easy one if understood correctly, the SEDO's Customer Support response solved it in 1 try this time!!!
Response Thomas McNichols via E-Mail 2014/08/12 08.00 PM
Hello,
Thank you for your email.
The commission remains 20% if you activate Sedo MLS basic or premium, even if it is buy now or buy now with offers. You can deactivate Sedo MLS at any time you would like. The exposure is the same for basic and premium although with premium there are other benefits like the instant transfer.
If you have any further questions or comments, please visit our Customer Support Centre.
Best regards,
Sedo Customer Care Team
Why does it take so much effort, stress ... to get proper customer support. Does you really have to go through 2 separate tickets to get things solved? I want to believe that Ian Fay is the problem, not the entire customer support team ...
Now, looking at the way I structured this response, how I placed colors to be easier to follow, do I look disorganized?
