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Sedo.com - Official Thread

Located in Domain Marketplace Reviews, started by Sedo, Dec 19, 2007

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  1. Sedo

    Sedo VIP Member Sedo Staff VIP ★★★★★★★★★★

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    Hi All! :hi:

    By request, we've decided to start a thread dedicated to Sedo. We're looking for invaluable insight into what domainers want and need out of our parking program (and marketplace, of course).

    Questions, comments, suggestions, tips are welcome! We're hoping this will be a great discussion about what works at Sedo and what might not (please be constructive and respectful to others in your feedback) so that everyone involved can benefit and learn from it.

    Looking forward to hearing your thoughts and ideas! Happy Holidays!

    Always,
    Keith
    (on behalf of Sedo)
     
    Last edited: Dec 19, 2007
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  2. TheBaldOne

    TheBaldOne Top Contributor VIP Gold Account ★★★★★★★★★★

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    Honesty, integrety, openess, payment for multiple clicks, quick non-automated replies to emails, good servers, fast payment - or even payment twice a month like some others, buyers who have their contracts broken by the sellers to get immediate refunds, these are just a few of the areas you could start with.

    I am sure there will be a lot of posts here very quickly. But hey, you could start by telling us under which section of the contract mTLD has the right to void the recent .mobi auction, and of course publish that contract on here.

    Welcome to the 'Sedo.com - Official thread'.

    P.S. Keith could you confirm that you will reply to posts daily/bi-daily/once or twice a week/ monthly or is this just a PR stunt to try and garnish good will that you will ignor as you do for the most part on other forums?
     
    Last edited: Dec 19, 2007
  3. Mobi Cheap

    Mobi Cheap Established Member ★★★★★★★★★★

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    A brave decision, and a good call.

    That alone deserves to be recognized and commended.
    :imho:

    Before we launch into the myriad of things that can be done better, can you please confirm you really wish to talk about the marketplace issues in this thread (given it's under Parking & Traffic Monetization")
    :|
     
  4. Sedo

    Sedo VIP Member Sedo Staff VIP ★★★★★★★★★★

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    Hi TheBaldOne!

    You're certainly welcome to your opinions about Sedo's honesty, integrity, or openness. I wouldn't say that anyone I work with at Sedo lacks any of those qualities, but it's all perception. Maybe someday we can change that.

    A couple things for your consideration:

    1. Parking: Let me know which domains you seem to be having a multiple-click issues with, and I would be happy to look into it for you and help you get to the bottom of it.

    2. Emails to Sedo are never answered with automated responses. Yes, there are some messages that go out from our system that are automated (such as when action is required by a seller or buyer in a domain transaction), but I can assure you that inquiries to support are not automated, in spite of how often we've been asked a particular question. We've been working hard to amp up our support resources to hopefully speed up the process in the near future.

    3. Servers: The feedback is helpful. Personally, I wish I could quickly make these changes you're asking for. However, we've been making a shift in our servers, so the issues that occur should hopefully be minimized.

    4. Payments and refunds: we do everything as quickly as we can, and sometimes there can be certain internal delays, but othertimes, there may be external influences. Again, get in touch with us if you think your payment should have reached you already. In terms of parking, though, all payments are issued in automatic batches based on what information has been given to us. Depending on what a refund is for, and who initiates it, it might take a bit longer. If you think it's taking too long, let us know.

    Right now, we're looking into letting people use parking funds for other transactions, but I'm not sure if or when that will definitely happen.

    5. The Third .MOBI Auction: As we don't control the domains, we cannot force mTLD to give them up. As a neutral marketplace, we came to what was deemed the best solution under the circumstance; that was to honor and stand behind mTLD's decision to re-run the auction. It's a double-edged sword; there were people who won the first time around, people who won in the extended auction, and everyone in between. Believe me, it was not a quick or easy decision to make, and everything was a bit frantic in the office. Most people, though, have equal chances of getting the domains they wanted as some buyers may drop out this time around.

    Obviously we understand peoples' aggravation and opinions about Sedo. I don't know if all of those opinions are necessarily warranted, but we're trying to learn from our mistakes and move forward (hence this thread). First and foremost, we're people at Sedo and don't like to see others angry, upset, or otherwise disappointed, especially with us.

    That aside, though, Sedo has decided to offer up any additional profits from the new commission from the auctions to charity. I don't know all the details, as it hasn't been officially announced. The point is that Sedo isn't getting anything other than what we would have the very first time around, in an effort to remain neutral. I would hope that at the very least, others in the domain industry can respect that we're trying to make the best of a very sticky situation by using the results of this decision for a good purpose.


    I hope that clarifies some. Maybe it isn't quite the answer you were looking for, but I'll do my best to be as open with you as I can.

    Take care and happiest holidays!

    Always,
    Keith

    PS to Mobi Cheap: This is primarily a thread for parking, but the marketplace is a good topic. I honestly don't know if it's okay to talk too much about the marketplace here, but this section of the forum just made the most sense for a Sedo thread!
     
    Last edited: Dec 19, 2007
  5. Varon

    Varon Established Member ★★★★★★★★★★

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    This is a really much needed, good start. Welcome Sedo (Keith). :)
     
  6. amirt5

    amirt5 Established Member ★★★★★★★★★★

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    hi Keith i have a question for you
    i know that sedo accept type-in traffic
    what if i have a type-in traffic method that can bring 100 and more real people to my domain for a day
    can i use it?(i am talking about 100% real people)

    Thanks,
    Amir
     
  7. scandiman

    scandiman Top Member VIP ★★★★★★★★★★

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    Keith,

    A few questions to help me put this mess to rest:

    1- What specific rights does a seller of a domain have to declare a Sedo auction void?

    2- What specifically has Sedo done to avoid this nightmare in the future? This has cost people an extraordinary amount of time and money dealing with the aftermath of this botched auction and I think it is reasonable as your customers to be told specifically how you have rectified the problem with the servers and sending out erroneous automated winner notifications.

    Thanks.
     
  8. TheBaldOne

    TheBaldOne Top Contributor VIP Gold Account ★★★★★★★★★★

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    Keith,

    If you read the threads here and on other forums you will soon find that the questioning of the qualities mentioned is not one that I am alone in holding. But then again I think you already know that.

    1) As you are well aware I no longer park ANY domains at Sedo.

    2) The problem is you do not answer emails, I merely said not by an autometed response so that Sedo did not think they could get away with initiating such a system.

    3) So say all those that took part in the .mobi auction fiasco. But more of that elsewhere as I am sure you are aware.

    4) Another member here will be in touch with you I am sure!

    5) Umm, are we not forgetting a little matter of that strange little thing called, oh it's slipped my mind, umm, ah yes, the law?

    Sedo has publicly stated that mTLD have the right to void the auction. What right? Who gave them this right? Was it in the contracts give to all bidders prior to the auction (which they had to sign to be permitted to bid)? In fact can you give any example any where in business where such a right exists (unless national security is involved)?

    So your commission goes to charity, well rather any excess commission over the unlawful second auction you mean I think. But what about those who have had their lawful contracts from the first auction broken? What do they get, by the looks of it absolutely nothing. What about those who won the second unlawful auction, what do they get, again absolutely nothing!

    I know the case is going to court in the US where these PR stunts will be blazened as pure smoke-screening and in fact will most probably end up with damages being made even higher than they would otherwise have been, but hey, your management knows what they are doing, right! After all the story about the auction from Sedo has changed 4 times to my knowledge.

    One major point here, in law my friend, you are not neutral, you are the auctioneers, you are the go between, you are the ones who have 'sided' with the vendor against the buyers, you are the ones who were negligent, you are the ones that operated an unlawful second auction, you are the ones who have announced running another unlawful auction, you are the ones who took money from the vendors and did not return it post haste when agreeing with the vendor to break the contracts. Oh no, you (and in all of this paragraph by 'you' I mean Sedo) are not neutral in the eyes of the law either by your participation or actions.


    On another topic does Sedo refund to Google all monies paid by them over that for the first click? You want to be open, here is a good opportunity for you to be so.

    What percentage of a Google payment for a click is paid to the small domain holder by Sedo. Hey, you said you were all open and honest, I am sure we would all love finally to be told the answer to this question.

    Keith, nothing personal against you, we used to get on well over the phone, in fact have a laugh, but just want to hold you to your word.

    Bill Roy
     
  9. Sedo

    Sedo VIP Member Sedo Staff VIP ★★★★★★★★★★

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    Hi Amir,

    It's a bit ambiguous in a case like this, but we ask that you avoid asking or paying others to visit your parked domains, be it by entering your domain into their browser, or through a PPC program/link exchange, etc. Basically, if you've solicited traffic, we won't consider it natural. I'd recommend sending a message to [email protected] (if you live in the US/Canada) or [email protected] (if you live outside of the US/Canada). From there, we can put you in touch with a member of our Traffic Quality Management team for more answers about traffic.

    You should make sure that you are not driving or encouraging traffic in any way to your parked domains. This helps to protect the integrity of the parking program, the integrity of your traffic statistics, and also helps to increase the positive reputation that domain parking has among sponsors and advertisers. The more confident they are in the traffic, the more they'll pay!

    Always,
    Keith
     
  10. Pred

    Pred Top Member VIP ★★★★★★★★★★

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    Key question :imho:

    ' Are you staggering the end times of the .mobi auctions' and all future .com, .co.uk etc auctions where there will be a lot of interest?'

    Keen to know, as in a lot of peoples eyes you guys were crazy not to in the first place.
    People need utmost assurances it cannot happen again, or at very least every step has been taken to avoid.

    On a positive note, after the previous mistakes, i believe the re-aauction was the only logical step, to be held in Jan, subject to you guys tightening everything up.
    Lastly, well done for the charity donation. That's a positive. Which charity will beenfit and can we have a vote on which charity gets it?
    Preferably a childrens one :imho: :sold:
     
  11. johname

    johname Planet Futbol VIP ★★★★★★★★★★

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    Welcome Sedo Official Thread to Name Pros :wave:
     
  12. scandiman

    scandiman Top Member VIP ★★★★★★★★★★

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    Sorry if my earlier questions are off topic for the subforum, but you opened the door in your OP:

     
  13. amirt5

    amirt5 Established Member ★★★★★★★★★★

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    Thanks Keith that was a very quick answer
    i will message the Traffic Quality Management about my traffic question

    Thanks again,
    Amir
     
  14. epasaport

    epasaport Account Closed

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    sedo is the easiest parking company to join and also the worst ,I don't know sedo pro but I heard it gives much more
     
  15. creature

    creature Established Member ★★★★★★★★★★

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    Nice to see Sedo moving towards becoming more open and transparent. Just what is needed and hope you get a moment to answer Scandiman above, even if it's just to say that you can't answer him.
     
  16. spinoza

    spinoza Established Member ★★★★★★★★★★

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    Keith,
    Welcome to NamePros!
    I think that at this time the most important (and interesting) point is the .mobi action.
    There were some very good questions and the most important one is why mTLD had the right to void the auction to begin with, and on what ground.
    Also, we need to know what really happened there.
    I think we deserve some answers for these questions.
     
  17. DnPresident

    DnPresident Established Member ★★★★★★★★★★

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    When does SedoPro pay? How Often?
     
  18. Bampa

    Bampa Established Member ★★★★★★★★★★

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    I've been with sedo for a very long time. I moved 200 names to another parking service a few months ago. Here's the problem:

    These names paid about 5 bucks a month at sedo.

    They now pay over $100.

    I'm a loyal guy (I still have hundreds of names at sedo) but why should I stay given these stats?
     
  19. Mobi Cheap

    Mobi Cheap Established Member ★★★★★★★★★★

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    Spinoza, I'm sure Keith will address the question I highlighted above as and when practicable, but in the meantime do feel free to have a look at this thread:

    http://www.namepros.com/dot-mobi/403517-what-happened-on-sedo.html

    It documents events in the critical hours of Dec 5 as domainers saw them.

    This is the shortest thread that does that, and it's not mine - I have a much longer version if you need more detail.

    Happy Holidays!
     
  20. Sleepys

    Sleepys Established Member ★★★★★★★★★★

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    Sedo Thread - I have to take credit

    I have to start by taking just a little credit for this thread :)

    I had been in discussions today with Monica over at Sedo regarding an issue I had with an auction of mine. After she helped me fixed the problem to my satisfaction, we talked about this message board and I suggested either I could start a thread for them or they could. Now I come home and it is already started and there are many posts.

    I have been helped by Monica and Kieth over at DNF (hope I can mention that here), and I think that they do a great job over there.

    Now about this thread and why I suggested starting it. Sedo obviously at times seems to have more questions than they seem to know what to do with. They have been taking steps to improve, and I think that it has shown, since recently my emails are getting answered very fast.

    This thread should be like the Parked thread. Please no Sedo bashing. No comparing Sedo to Parked or Namedrive or Bodis. There are plenty of those threads already. This thread is for system specific questions that either involve everyone parking there (e.g. "Is the system down for everyone else?" "When do you payments get processed?" "What is going on with my sale from 2 months ago?") or involves their system itself, things like that.

    I would also like to implore people on this board, other experienced membes like myself, and those more experienced to help out Keith and Monica, by helping to answer those questions that we know the answer to, so that they won't get overwhelmed. There are certainly a few questions on here already that I can answer.

    I am glad that Sedo is listening to us and taking these steps to improve customer relations. Lets everyone give them a fair chance.

    Sedo, welcome to Namepros!!
     
  21. abcproductions

    abcproductions Top Member PRO VIP ★★★★★★★★★★

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    hi Keith,
    first, let me say thank you for starting this thread and welcome.
    i have more than 1500 names parked with SedoPro and 150 each at two other parking companies. i earn substantially more at the other parking companies which i cannot understand. the names at the other companies are not hand-picked and receive no more traffic than my Sedo names (although the traffic is increasing at the other parking companies while my traffic is decreasing at Sedo). i think one of the reasons that my domains parked at Sedo are not doing as well is because the names seem to never get indexed in any search engines. it would be very beneficial if members could customize our page titles rather than have the simple domain name as the page title. this is a very easy option to provide but Sedo does not. i have let the SedoPro staff optimize my account but this has done very little, if anything, to increase my earnings. Also, without getting indexed in searches, the traffic is continuing to decrease. i have been patient for the past few months to give your platform and the optimization a chance to work but i am very unhappy with the results. my intention was to move away my domains after the beginning of the year if the earnings and traffic did not improve. please let me know what you recommend and what can be done about giving members the ability to customize page titles.
     
  22. Sleepys

    Sleepys Established Member ★★★★★★★★★★

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    I will answer this to the best of my ability. If I am wrong please correct me, Sedo.

    1) The seller does not have specific rights to declare an auction void. Once you agree to list it on auction, you are agreeing to specific terms beforehand, which include not being able to cancel an auction once it has begun and has a bid. If there is a serious error, it may be possible to relist the name, but the auction time cannot be extended, and I think that it would only be possible to cancel and relist something in he most extreme errors.
    2) I don't know what they have planned in the future, but currently the only thing I know of that they do to punish people is to close your account down if you don't pay for a domain you won. I don't know about the .mobi auction. I have no specific insight into that situation, and can't give an answer for what they have planned. Also, please get more servers for the next auction.

    My suggestions to Sedo, other than canceling people's accounts who don't pay, is to have either a more strict buyer approval process or require a deposit on large bids, or both. It is nice knowing that a non-payer will get banned from Sedo, but if they don't park much there, it is sort of an empty threat. If they do park a lot, than I am sure it won't be an issue with them

    SedoPro pays the same as regular Sedo. That is net 45, meaning you don't get paid until after 45 days. Normally Sedo sends you an email on either the 10th or 11th from [email protected]. The email is titled Sedo Domain Parking [Report December 2007] or whatever month. In this email they tell you your total earnings for the month, and the date you will be paid by. Mine always says "The total amount will be transferred to you via
    direct deposit or wire transfer by the 15th of this month."
    If you take another form of Payment, such as check, it takes a little bit longer.
     
  23. Varon

    Varon Established Member ★★★★★★★★★★

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    Sleepys you are doing a great job answering questions. Very nice of you. Reps Added. :)

    Edited: I cannot add any more reps as I had done it earlier in another thread. But you certainly are doing an excellent job together with Keith.
     
  24. Sleepys

    Sleepys Established Member ★★★★★★★★★★

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    I think that you are misunderstanding his question here Keith. There is a long running argument that some parking companies are better than others, because some companies pay us for every click, whereas some companies are only supposed to pay us for the first click. I don't know how you guys calculate clicks, but it is said that you only give us the first click, and that is why we never see a CTR over 100%. With some companies we may get 1 unique visitor and 10 clicks, for a CTR of 1000%.

    Let me give my take on CTR and if I am completely off base, someone please correct me. I have heard that Google, Yahoo, Ask, and whoever don't actually tell the parking companies how many clicks a domain got, but rather they just tell them how much money that domain made. It is then up to the parking company to tell us how many visitors and clicks we had. Is this true?? If it is true, then Sedo or Namedrive could pay us $.20 for 1 click from 1 visitor, with a CTR of 100%. Trafficz and Parked could pay us $.10 for 2 clicks from 1 visitor. They would have a CTR of 200% and an RPM that is twice as high. Now I am not saying that these parking companies intentionally would mislead us, but it could just be in the different ways that they track stats. I also do have some domains that get $.50-$1.00 per click at Sedo, but only like $.05 at other companies. These domains do usually get more clicks other places, but it takes a lot more clicks to make more money at that rate. Now before any of you think that I am in love with Sedo or anything, I do have many names that do much better at other companies, and I just moved a bunch away.

    Here is something else to think about. We all know that Sedo shows the most traffic. This is obviously to their benefit, because domains with traffic that are for sale, seem to have more traffic, and probably sell for more. At the same time, this does decrease your RPM to a much lower level than other places. I do have domains that have gotten thousands of daily visitors at Sedo and less than 10 at Parked (Damn RSS traffc). Anyway, those domains make more at Sedo, 1000 visitors a day at $.50 RPM is $.50 a day. At Parked 10 visitors a day with an RPM of $8.00 is only $.08 a day. Even though the RPM is 16 times as high at Parked, I make 6 times as much at Sedo. I do have a low RPM at Sedo and yes as I said above I have many domains that outperform elsewhere. I am just giving some examples of what is performing for me there. Also, Sedo pays a minimum of $.02. I know that we don't like to think about it, but Namedrive and Trafficz sometimes pay me $0.00 or $0.01. Anything that consistently gets those clicks should do at least 2-4 times as well at Sedo if it stays at the minimum (Hopefully Sedo doesn't get pissed that I am driving low quality clicks to them :hehe: A click is a click, right?)

    Anyway, if anyone has more insight into the multiple click thing, perhaps a rep from the companies, I would rather know the truth and be way off, than not know at all.

    P.S. (to this long post) We should remember that Sedo is not open at night or on weekends, so we should probably not expect them to be on here during those times. They are not all robots like Donny :hehe:
     
  25. BizBot

    BizBot VIP Member VIP ★★★★★★★★★★

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    Welcome Keith,

    I think it is great you are here to answer Sedo questions. There are a lot of Sedo users at this forum.

    I do not park my names at Sedo anymore because others are paying more. But my experiences with Sedo have always been favorable.

    When I did park my names at Sedo I sold a lot of domain names from your parking landing pages. The auction choice is a great way to get higher prices on some names and to know that you are getting a fair price.

    I also had buyers use Sedo to broker sales and received very generous offers – (which were accepted).

    The Sedo parking program is good for some people but for those trying to earn a monthly income from parking there are better paying options. The standards for Sedo Pro seem higher then a lot of people can qualify or I think more people would try it.

    Thanks for being here!
     

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