Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[iDat]

Hello.

Sav Twitter - We do not currently have social media accounts that we manage but feel free to DM if we can help with anything.

Why you don't ? It's a must have for any business. Social Media shows Trust and Authority in their respective field. Show me one registrar that don't have social media.

I want to use auction for a domain but seeing all these reviews are giving me second thoughts.

 

[Anton Naydenov]

@iDat Mate, they don’t even have normal customer support, and you’re talking about social media. If you don’t believe me, make an experiment for yourself - create support ticket on help.sav.com and count the days (or the weeks) to their reply. I’m not joking. The funniest (or the saddest) thing is that after the whole wait the reply won’t be helpful at all, or it will be simply too late.

 

[ArielT]

@Nick R

I think It could be a good idea to add a filter for watched domains

Thanks

 

[oktav]

Hi Mr. @Nick R

Would you please to check for my ticket:
c7c32c52-33ac-4840-846f-a840bafcb858
Because, SAV's support never answer it!

The issue is that I have received some emails that I have not paid for the auctions that I have paid for those domains!!!
And the not funny thing is, now I have been blocked/banned from the auction!
For what? For not paying twice??

If SAV cannot give all those domains that I have paid for it...
Please just refund my money back to my card!

Thanks in advance!

 

[Nick R]

@Adam Bailey - My apologies, I misunderstood your requests. It looks like this account may be closed on NP but feel free to DM me the details and we can take a deeper look.

@iDat - We are active on NP and are happy to help anyway we can. Just DM me.

@ArielT - We agree and have it on our todo list. We actually had this up to about a year ago but the processing power needed could cause site stability issues if multiple people were doing advanced filtering on at the same time so we had to disable it. We are looking forward to redoing that and getting it live again.

@oktav - Our pleasure. I just took a look at your ticket and escalated it to our advanced support team to take a look at, and reply to today.

 

[adrey]

@Nick R , Are you going to let us use our balance for new purchase in the near future, or is not on the table right now.

Your tax form is very difficult to fill for a non US residents

 

[Akbar]

@Nick R

Can you guys add multiple options for sign-in? sometimes the SMS code doesn't come through.. happened to me yesterday... Can you add an "Authenticator App" or Email as a second sign-in option if one fails?

 

[ninjadomain]

I don't mean to just complain here, but authorization codes not working and no response from support in a week.

 

[silentg]

I was trying to bid on multiple auctions and the pre-authorization has triggered the fraud alert at my credit card company.
You can’t really limit the amount to previous purchase total. Some names you guys list cost more. add a method to verify by photo Id (just like NameJet and dropcatch).

Beware those who try to bid on multiple auctions. I hope they change the way they do this. Only Sav has this and all other auction places are doing fine without pre-authorization.

 

[Anton Naydenov]

I strongly advise everyone who has bought domains in auctions at Sav.com to check their accounts, and make sure that the names have been transferred to them. Lots of names stay in sellers’ accounts after the auctions, and in practice buyers don’t have any control over such domain names.

 

[CraftNames]

RIP Sav xyz discounts

 

[ArielT]

.

 

[alcy]

wtf discounts rip are u babbling about? @CraftNames

 

[Traderas]

Premium .xyz names had 50% discount I think.

 

[Ahmedmed1]

Premium .xyz names had 50% discount I think.

Yes ,This discount is not working now
And the prices became very high

 

[Relevant Domain]

Anyone else having cash out problems where Payoneer can’t accept payments from Sav? I just had two payouts declined.

 

[Nick R]

Pay with Funds in Account - We are working out the details on this and expanding our payment offerings as we speak. Once we have all the details determined we will get the coding scheduled right away!

Backup 2FA - We have had this request a few times and will be looking into it.

@ninjadomain - Feel free to DM me the ticket details and ill take a look.

@Relevant Domain - I could be mistaken but I don't think we support Payoneer.

 

[Relevant Domain]

Pay with Funds in Account - We are working out the details on this and expanding our payment offerings as we speak. Once we have all the details determined we will get the coding scheduled right away!

Backup 2FA - We have had this request a few times and will be looking into it.

@ninjadomain - Feel free to DM me the ticket details and ill take a look.

@Relevant Domain - I could be mistaken but I don't think we support Payoneer.

It doesn’t look like you do. So now I’m waiting for the funds to show back up on the Sav dashboard so I can start the process of transferring again.

 

[pokainc]

.

 

[Nick R]

@Relevant Domain Can you DM me the details on how you initially requested a payout from Payoneer? That should not be possible in the first place.