Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Yuran]

@snoopi - This does look like something in our system did go wrong and the domain should be registered to your account. I do see the details in the ticket number provided from a few hours ago. Our support team will get the domain added to your account and work with the dev team to figure out what caused this domain not to arrive as intended. My apologies for issue.

There is indeed such a problem. Sometimes domains has been registered, but sav.com refund the payment and send an email "The following items from your cart were not able to be processed. You card was not charged for these items. Please try to add these items to your cart again in a few minutes."

 

[Nick R]

There is indeed such a problem. Sometimes domains has been registered, but sav.com refund the payment and send an email "The following items from your cart were not able to be processed. You card was not charged for these items. Please try to add these items to your cart again in a few minutes."

If you or anyone sees this issue just reply back to the email and a ticket will be opened. The bulk of the time this happens because domain is not available anymore through. We frequently see people add domains to their cart, shop around at other registrars then come back to Sav a few days later to checkout. By that time the domain was registered by someone else at a different registrar which is why we issue an automatic refund.

 

[Relevant Domain]

Hello all, quick question. I started using Sav a bit ago and have bought several domains. After purchasing, I wanted to change the DNS records (CNAME, TXT) but it won't let me:

DNS & Domain Forwarding>click "Manage DNS">Custom>click "Switch"...nothing.

Is this due to the domains still being locked the first 60 days? When using another registrar...I have access the same day to these records.

Thanks for your patience and replies.

 

[Nick R]

Hello all, quick question. I started using Sav a bit ago and have bought several domains. After purchasing, I wanted to change the DNS records (CNAME, TXT) but it won't let me:

DNS & Domain Forwarding>click "Manage DNS">Custom>click "Switch"...nothing.

Is this due to the domains still being locked the first 60 days? When using another registrar...I have access the same day to these records.

Thanks for your patience and replies.

We did have issues setting up DNS earlier this week that would cause this but are not aware of any active issues now. Feel free to reach out to our support team and we can take a look.

 

[Yuran]

If you or anyone sees this issue just reply back to the email and a ticket will be opened. The bulk of the time this happens because domain is not available anymore through. We frequently see people add domains to their cart, shop around at other registrars then come back to Sav a few days later to checkout. By that time the domain was registered by someone else at a different registrar which is why we issue an automatic refund.

All domain registrars will refund if the registration is not successful. What I said is that sometimes I registered domains on sav.com, the registration is successful but it is not in my account and refunded. The registration information is mine, I’m pretty sure that.

There is only one possibility for such a situation. sav applied for registration with the registry, and the registration was successful. For some reason, sav's system did not detect the registration successfully, so a refund was issued. You need to pay attention to this issue, which will cause your losses, not us.

I think you should check the number of domains that have been successfully registered on sav.com but do not belong to any SAV account.Trust me, there must be a lot.

 

[Relevant Domain]

We did have issues setting up DNS earlier this week that would cause this but are not aware of any active issues now. Feel free to reach out to our support team and we can take a look.

Submitted.

 

[Nick R]

Hello All,

We just finished an audit of all the failed domain registrations. We found that over the last 5 days that some domain registrations did actually go through but the user was refunded and the domain was not delivered. We are emailing each user who purchased these specific domains today with instructions on how to re-register them if they are still interested. Thanks to everyone who submitted tickets to Sav Support to help us track it down!

 

[Nick R]

We’re Keeping .COM Registration Prices at $6.95

On September 1st, Verisign will increase the prices of .com domains. While other registrars are increasing prices for their customers, we’re keeping our .com registration price at an industry low of $6.95. Sav is excited to show our commitment to providing the lowest all-inclusive domain pricing!

Renewals and backorders of .com domains will change to $8.69. Transfers will stay at our low price of $7.95, which includes an extra year of registration.

Thanks for helping make Sav one of the fastest growing domain registrars in history.

 

[snoopi]

Hello All,

We just finished an audit of all the failed domain registrations. We found that over the last 5 days that some domain registrations did actually go through but the user was refunded and the domain was not delivered. We are emailing each user who purchased these specific domains today with instructions on how to re-register them if they are still interested. Thanks to everyone who submitted tickets to Sav Support to help us track it down!

@Nick R I haven't received the domain into my account yet or any email with instructions. The domain is still registered with Sav. (Ticket #1224126204)

Update: Just checked my bank account and I no longer see the charge on my card.

 

[Nick R]

Hey @snoopi - I see the ticket and will ensure you get a reply back this morning. My apologies for the delay.

 

[snoopi]

Ticket answered, issue is actually resolved, and the domain is now in my account. Thank you once again for your support @Nick R . It's much appreciated!

 

[Nick R]

Great to hear @snoopi. We discovered an intermittent issue where 24 domains were registered between January and now that did not get processed properly. The system did not charge any of the users but it did it not add them to their accounts either. We will get them added to the everyone's account at no cost this week.

 

[snoopi]

We will get them added to the everyone's account at no cost this week.

Wow! This just keeps getting better and better!

Update: Just wanted to let everyone know that I have indeed got the domain free of charge, as @Nick R wrote above (received confirmation from customer support as well). You guys rock! Thank you.

 

[pinkdragon]

@Nick R - I sold a domain on your marketplace (it was an auction) 3 days ago. The domain is not in my account anymore, it have a SAV landing page with a BIN price.

In my account, I see this:
Available Balance: $0.00
Pending Balance: $XXX

When I will get my money?

Thanks.

 

[Nick R]

@Nick R - I sold a domain on your marketplace (it was an auction) 3 days ago. The domain is not in my account anymore, it have a SAV landing page with a BIN price.

In my account, I see this:
Available Balance: $0.00
Pending Balance: $XXX

When I will get my money?

Thanks.

The funds will show up in the Pending Balance for 5 days after the domain arrives in the customer's account. After that, the funds will automatically move into your Available Balance.

 

[pinkdragon]

Nick, next time when members are asking questions like I did, please provide the full answer, it may save you some time in the future.

In your reply to me, you never mentioned "All payout are manually reviewed and approved by our Finance team. Please allow up to 1 week for your payout to be approved and sent".

This is the reply I got from SAV when I try to cash out the money.

Thanks!

 

[ChaCha]

@Nick R Hi NIck I buy many domains but why I cannot change nameserver? I already waiting more than 3 days buy nameserver nothing change. Please help me, Reply Quickly

 

[Nick R]

@ChaCha Thanks for reaching out via DM and all the threads. In the future, just this Official Thread or a DM is all that is needed. For the last 36 hours we have seen a delay in processing domain updates for Centralnic TLDs (.XYZ, .BAR) due to a very large number of updates being submitted. The queue is still processing all of them and I would guess all submitted updated should complete with the next day.

 

[Seventy]

The same just happened here, good domain was just approved on SH for around $9800.Bought on auction so no backorder and has been in my account for several months at least. (Correct date since 05/18/21)

Invoice: Number: 142024

Def a bit worried now about keeping or getting domains with @Nick R

Emailed support with full details: Ticket Number: 457065465

Makes me wonder what other names I lost as I purchase in bulk and due to health can't keep checking if domain random walks out of my account lol.

Double checked the Transfer page just to make sure but nothing, checked for refunds as it was mentioned in a topic about SAV, nothing

 

[Nick R]

I see the ticket submitted a few minutes ago and elated it to our higher tier support to take a look at and reply back within the ticket