Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[ArielT]

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[Yuran]

I sold a domain on sedo, i pushed the domain into sedo's account ([email protected]).Then Sedo did not receive it.

Please solve this serious bug!!!

I like the simple panel and cheap service of sav.com.So I have a lot of domains registered in sav. But I can't bear such a bug.

 

[Nick R]

@Yuran - Our support team will be able to look into that and see why the push didn't go through. We are not aware of any global Change of Account issues at the moment so it could be something like the Premium Domain Lock (the 60 day lock placed on domains bought in the Marketplace to reduce fraud) that is blocking this individual domain. Either way, please reach out to [email protected] with the details and they can see what is preventing the push, help get that lock lifted if that is the case, and get the domain moved to Sedo.

 

[alcy]

I sold a domain on sedo, i pushed the domain into sedo's account ([email protected]).Then Sedo did not receive it.

Please solve this serious bug!!!

I like the simple panel and cheap service of sav.com.So I have a lot of domains registered in sav. But I can't bear such a bug.

pushed ? u mean sedo has sav accnt? i doubt it

 

[Yuran]

@Yuran - Our support team will be able to look into that and see why the push didn't go through. We are not aware of any global Change of Account issues at the moment so it could be something like the Premium Domain Lock (the 60 day lock placed on domains bought in the Marketplace to reduce fraud) that is blocking this individual domain. Either way, please reach out to [email protected] with the details and they can see what is preventing the push, help get that lock lifted if that is the case, and get the domain moved to Sedo.

The domain is no longer in my account. I believe that your support team will solve this problem, but they have not responded to my email, i am wating, so I am sending it here and I hope you can solve it faster.

 

[Yuran]

pushed ? u mean sedo has sav accnt? i doubt it

Yes they have.

 

[alcy]

Yes they have.

normally they do not deal with smallish..newish.. and in this case also heavily bugish registrars..I think we all know that

 

[Yuran]

normally they do not deal with smallish..newish.. and in this case also heavily bugish registrars..I think we all know that

I have two sav accounts because of it is easy to manage, I once pushed a domain to another my sav account, and then the domain disappeared out of thin air, I sent an email to the support team of sav, they solved the problem but it was very slow.I am very sure that's a SAV'S bug...

By default, sedo lets sellers use "PUSH". When I sell sav's domain on sedo in the future, I will definitely choose the transfer code instead of PUSH method.

 

[Nick R]

Sedo does have a Sav holding account that seller can push domains to.

@Yuran If you want to DM me the ticket number or email address used to submit the ticket I can take a look as well. Based on the domain no longer being in your account, I am guessing it did make it to Sedo's account but they just have not marked is as "received" in their system yet.

 

[Yuran]

Sedo does have a Sav holding account that seller can push domains to.

@Yuran If you want to DM me the ticket number or email address used to submit the ticket I can take a look as well. Based on the domain no longer being in your account, I am guessing it did make it to Sedo's account but they just have not marked is as "received" in their system yet.

As far as I know, if I PUSH a domain to another account, the other account does not need to receive it manually.Anyway, I have sent you the ticket number with DM. Thank you for your reply and hope to solve it as soon as possible.

 

[Tom Lous]

@Nick R - I have also the issue that I cannot change my DNS after registering. ("DNS is still being setup for your domain. If you just registered this domain, please check back in about 5 minutes.")
I'll DM you my ticket number

 

[Altetra]

Based on my calculations the renewal price of .COM at SAV will be around 9.02$ this is only if they do not rise up their own fees.
Is this proper @Nick R ?
Thanks.

 

[Nick R]

@iTesla - We have not determined what the .COM prices will be come September yet but will post on here when we do.

 

[NameFu]

@iTesla - We have not determined what the .COM prices will be come September yet but will post on here when we do.

Why does it take so masny damn days to change my NS?? I put in the request and it literally can take 4 - 5 days... Maybe more if I don't email a complaint. Every other service I've been with takes no longer than an hour. Are you guys doing NS changes manually? Please explain why it takes days for NS to change?

 

[Nick R]

Why does it take so masny damn days to change my NS?? I put in the request and it literally can take 4 - 5 days... Maybe more if I don't email a complaint. Every other service I've been with takes no longer than an hour. Are you guys doing NS changes manually? Please explain why it takes days for NS to change?

Nameserver changes should process at the Registry within a minute or so. It is possible that DNS Propagation time takes a few days, especially for smaller ccTLDs on the Internet but even that is usually within 2 days. If you want to put in a support ticket with a domain name, and the NSs you want to change it to, DM me the ticket number and Ill time how long the change takes then report back.

 

[NameFu]

Nameserver changes should process at the Registry within a minute or so. It is possible that DNS Propagation time takes a few days, especially for smaller ccTLDs on the Internet but even that is usually within 2 days. If you want to put in a support ticket with a domain name, and the NSs you want to change it to, DM me the ticket number and Ill time how long the change takes then report back.

I've already been through that. First time you guys said you were having some technical issues and apologized, no worries. The second time it was taking days and your support person (Abigail) said it can take a few days. "coincidentally" it updated when she messaged me. And now I've been waiting for days again for an NS update... I go to see what it looks like and there still is no update. This is my third or fourth time struggling to update my NS. No one has time for this. I just looked at my nane servers for the domains I updated and they show the old name servers as if nothing happened... This is so frustrating... I'm going to contact tech support *again*, but this is getting very, very very old...

 

[Nick R]

@NameFu Feel free to DM me the ticket number and I can take a look myself.

 

[snoopi]

I've been in the domain name biz since 2004 and this is the first time I'm left scratching my head as to whether or not my domain was actually registered (or not).

A few hours ago I created for the very first time an account at Sav ($6.95 .com registrations sounds tempting) and registered a .com domain, which I prefer not to disclose in public, since it was meant to be developed into a food-related blog for one of my clients.

My card was charged the registration fee (according to my bank / e-banking) and the domain was registered by Sav on the time of purchase (according to Icann's whois / lookup page - I have uploaded a screenshot in this post) but... the domain never showed up into my Sav control panel.

And, after a while, I received an email from Sav saying:

"The following items from your cart were not able to be processed. You card was not charged for these items. Please try to add these items to your cart again in a few minutes."

What does this mean? Has any of you guys (incl. @Nick R ) experienced this before?

I've already responded to that email (and their system automatically generated a trouble ticket #1224126204) by asking them what is going on and proposing alternative payment methods (like another card or even Paypal) in case my card was flagged (even though this is the only card I'm currently using -flawlessly- with all other major registars) but it seems I will hear back from them within two business days...

From what I remember, a new regged domain has a grace period of five days before it gets deleted and ends up in drop catching auctions, so I think my only option at this time is to catch up with @Nick R to resolve this issue before the time runs out. At least, this is what I understood from their email... Am I right? Any advice would be greatly appreciated.

 

[Nick R]

@snoopi - This does look like something in our system did go wrong and the domain should be registered to your account. I do see the details in the ticket number provided from a few hours ago. Our support team will get the domain added to your account and work with the dev team to figure out what caused this domain not to arrive as intended. My apologies for issue.

 

[snoopi]

@Nick R Thank you for your prompt action! It’s greatly appreciated. I will definitely update this thread upon receiving the domain name into my Sav account.