Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Nick R]

@alcy - When we ACK a domain we send the command to the registry right away but do not remove it from the panel until we have confirmed that the transfer has completed at the registry - part of our regular syncs. We have had an issue in the past where transfer for a domain was started, then the transfer was canceled, and before our system could detect that the transfer was cancelled the user ACKed the domain. This made it disappear from their account when it should not have. To prevent this, even when we ACK a transfer, we still check with the registry as part of our regular sync to ensure it did actually leave.

 

[Nick R]

Hello All,

Just a quick heads that I’m going to be out of the office for the next two weeks. If anyone has any questions, please reach out to Sav’s great support team with any questions and concerns you have. Their average response time is currently less than one business day. I look forward to engaging with everyone when I get back.

 

[alcy]

@alcy - When we ACK a domain we send the command to the registry right away but do not remove it from the panel until we have confirmed that the transfer has completed at the registry - part of our regular syncs. We have had an issue in the past where transfer for a domain was started, then the transfer was canceled, and before our system could detect that the transfer was cancelled the user ACKed the domain. This made it disappear from their account when it should not have. To prevent this, even when we ACK a transfer, we still check with the registry as part of our regular sync to ensure it did actually leave.

that would make sense except domains stay in panel basically forever and way past the 5 or 6 days u claim to wait.

maybe whatbu are describing is that whatever we expediate by way of bug never gets removed..whereas what we let finish on it's own.. will be removed.

 

[Recons.Com]

This thread is taking a tragicomic turn...

 

[alcy]

This thread is taking a tragicomic turn...

dude lol
u must have missed that turn when it already happened like 20 pages back hehe

 

[yb1313]

I would not recommend SAV to anyone, due to their shady way of operating, as explained here:
https://www.namepros.com/threads/sav-sav-com-domains-theft-be-careful.1247062/#post-8349956

 

[alcy]

its pathetically unthinkable that I need to email support.each time I transfer out domain ..to remove it from panel... no other registrar does this..the mess it.makes in panel to have domains on sav and out of sav all.mixed together is unimaginable.

plz be ashamed of the mediocrity u call a registrar that u run @Nick R

I asked multiple times to fix this. but as always u do nothing.

shameful.

 

[alcy]

another day another sav ticket

aftr moving btccasino.net to sav a month ago... just today by.pure chance aftr someone made offr on it on gd..I tried going to it ..but it resolves to.nothing..all my names are set to.bodis.. so this one just sat unusable at sav for 1 month not resolving

so now I have to go paranoia mode again..like for names disappearing from panel
..and check which of my sav names do not resolve..

anyone else have this issue? .let me guess...u didnt check.. of course not..why should u
..one does not expect such basic things as names vanishing or DNs not resolving from any half decent registrar

 

[alcy]

@Nick R
so I specifically waited out the 5 days to transfer out..no expedite.. hoping then the names would be removed from my panel.. no luck..all there..

this lack of fix for such basic things as.clients not having the chaos of not knowing what's at sav and whats not... it happens only with u.. and u take no care to fix.

insane behaviour for registrar.

 

[yb1313]

SAV is an absolute disgrace, they lack any integrity, you @Nick R and your team are indeed ignoring customers' complaints about theft of domains at/by SAV Auctions and other matters. Disgusting!

 

[MasterOfMyDomains]

You guys better be nice to nick. Very lucky he comes here, replies respectfully and the rude comments dont phase him. He is gone for two weeks, hopefully not forever otherwise you’d be in a real pickle. No i dont have any names there, after reading reviews is best to avoid. you didnt do due dilligence or so tight to save low x so now you have the issues that we all been aware of for some time
I see some 1 star reviews, good for you that voice your opinion in constructive way

 

[Darkniight]

Show attachment 191565

Hi @Nick R , Is it possible to at least mention the date at which another auction can be started? Also, you should probably correct the Typo "An an auction".

There is no record available in the user control panel when Auctions were started/ended. So, its like trial and error and a complete guessing game unless you can remember the exact date of your previous Auction. Please make it user friendly.

Well, 2 months were not enough for them to correct a Typo. Still today:

 

[alcy]

bingo..today..6th time a domain just disappeared from my account ...abomination..

another ticket..this is unheard of on other registrars.

@Nick R

 

[kite26]

I unlocked 2 domains to transfer them to another registrar and still i got message from Epik that they are locked. In my SAV account they seem unlocked. Can you help me?

Update: Sav support solve the issue, nice!

 

[Altetra]

Hello @Nick R
I would like to know, what will be the new prices for .COM after 1st september at SAV?
Thank you!

 

[Nick R]

Hello Everyone. It's great to be back and helping everyone make the most of Sav! A general reminder that while you are welcome to post any issues on here, but if you want me to take a look at the specifics submit a support ticket with the details the DM me the ticket number.

@alcy - I would be happy to take a look personally into domains being transferred out that get ACK'd not leaving your account. Just DM me an example domain.

@yb1313 - I'll respond back in the thread after reviewing all the details.

@Darkniight - My apologies for letting the typo fix slip. Its being fixed by a dev as we speak!

@alcy - Re the 6th domain disappearing - can you DM me the domain name so I can take a look. We are not aware of any issues causing this currently.

@kite26 - Glad to hear it was resolved!

@iTesla - We haven't set any price changes yet but I will post an update on here if/when we do for the .COM increase.

 

[alcy]

Hello Everyone. It's great to be back and helping everyone make the most of Sav! A general reminder that while you are welcome to post any issues on here, but if you want me to take a look at the specifics submit a support ticket with the details the DM me the ticket number.

@alcy - I would be happy to take a look personally into domains being transferred out that get ACK'd not leaving your account. Just DM me an example domain.

@yb1313 - I'll respond back in the thread after reviewing all the details.

@Darkniight - My apologies for letting the typo fix slip. Its being fixed by a dev as we speak!

@alcy - Re the 6th domain disappearing - can you DM me the domain name so I can take a look. We are not aware of any issues causing this currently.

@kite26 - Glad to hear it was resolved!

@iTesla - We haven't set any price changes yet but I will post an update on here if/when we do for the .COM increase.

nick..its all of em.. so its easy

last batch was like 30 .co

had to ticket to remove. u are.welcome to review that ticket. but I'm hoping u just gonna call yer tech after u read this and asked if it's been fixed.

cause they promised. ty

 

[alcy]

Hello Everyone. It's great to be back and helping everyone make the most of Sav! A general reminder that while you are welcome to post any issues on here, but if you want me to take a look at the specifics submit a support ticket with the details the DM me the ticket number.

@alcy - I would be happy to take a look personally into domains being transferred out that get ACK'd not leaving your account. Just DM me an example domain.

@yb1313 - I'll respond back in the thread after reviewing all the details.

@Darkniight - My apologies for letting the typo fix slip. Its being fixed by a dev as we speak!

@alcy - Re the 6th domain disappearing - can you DM me the domain name so I can take a look. We are not aware of any issues causing this currently.

@kite26 - Glad to hear it was resolved!

@iTesla - We haven't set any price changes yet but I will post an update on here if/when we do for the .COM increase.

yea plz do post update b4 new com prices .. not like yer io no warning hike

ty

 

[Nick R]

nick..its all of em.. so its easy

last batch was like 30 .co

had to ticket to remove. u are.welcome to review that ticket. but I'm hoping u just gonna call yer tech after u read this and asked if it's been fixed.

cause they promised. ty

Hey @alcy - We would love to be able to connect NamePros usernames with Sav accounts as it would make support a lot simpler but are currently unable to. Feel free to DM me your Sav Account's email address and I can pull up the ticket based on that.

 

[alcy]

Hey @alcy - We would love to be able to connect NamePros usernames with Sav accounts as it would make support a lot simpler but are currently unable to. Feel free to DM me your Sav Account's email address and I can pull up the ticket based on that.

look for emails signed alcy as sender. good enuf? ty