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Sav Official Thread
- Thread starter Nick R
- Start date
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- Tags
- domains marketplace... registrar drop catching
The views expressed on this page by users and staff are their own, not those of NamePros.
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Hello All,
A few general updates based on messages/posts on NP and us reviewing the logs on our end.
Over the weekend, we have seen an unprecedented amount of domain updates come through. This is naturally due to bulk tools making this process so much easier. Currently there are a lot of updates still sitting in our processing queue. We are working on being able to permanently process them much faster throughout the day today.
Caught Backorders - We are aware of an issue where caught backorders from Friday - Sunday are not showing up in customers account. We are working on this as well and should have it resolved soon.
We do have some DMs as well. I'll be responding back to those shortly. If you come across other issue, please reach out to our support team as usual.
A few general updates based on messages/posts on NP and us reviewing the logs on our end.
Over the weekend, we have seen an unprecedented amount of domain updates come through. This is naturally due to bulk tools making this process so much easier. Currently there are a lot of updates still sitting in our processing queue. We are working on being able to permanently process them much faster throughout the day today.
Caught Backorders - We are aware of an issue where caught backorders from Friday - Sunday are not showing up in customers account. We are working on this as well and should have it resolved soon.
We do have some DMs as well. I'll be responding back to those shortly. If you come across other issue, please reach out to our support team as usual.
If you value your time, avoid SAV.com at all costs. They seem to have great prices and I'm sure they try to offer a good customer experience but the problems and limitations you will experience on their platform just aren't worth your time and energy.
After having spent at least $400 on their platform, I still can't bid freely on auctions. Every bid I make needs to create an immediate charge or authorization on my card or paypal. This wouldn't be a serious problem if they allowed you to make more than 2 transactions per day(in my experience at least, this seems to be the limitation).
In particular, earlier today I tried to register a domain for about $33, I used paypal, they authorized the amount but weren't able to register the domain. I received an email telling me to try the transaction again, I did, the amount was again authorized but the registration was unsuccesful. A few minutes ago, I tried to make a bid on an auction but the usual message came up "Payment method was not able to be pre-authorized for the bid amount."
When I first registered there, I even proposed to prefund my account in order to get verified and be able to bid on auctions, I never received a clear reply on anything. I still don't know if there are limits on my account, what these limits are and what needs to be done(i.e. how much I should spend) to overcome them.
Worst registrar experience in my 6 domaining years.
After having spent at least $400 on their platform, I still can't bid freely on auctions. Every bid I make needs to create an immediate charge or authorization on my card or paypal. This wouldn't be a serious problem if they allowed you to make more than 2 transactions per day(in my experience at least, this seems to be the limitation).
In particular, earlier today I tried to register a domain for about $33, I used paypal, they authorized the amount but weren't able to register the domain. I received an email telling me to try the transaction again, I did, the amount was again authorized but the registration was unsuccesful. A few minutes ago, I tried to make a bid on an auction but the usual message came up "Payment method was not able to be pre-authorized for the bid amount."
When I first registered there, I even proposed to prefund my account in order to get verified and be able to bid on auctions, I never received a clear reply on anything. I still don't know if there are limits on my account, what these limits are and what needs to be done(i.e. how much I should spend) to overcome them.
Worst registrar experience in my 6 domaining years.
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I had a similar issue. I found out that my bank blocked my card due to suspicious frequent transactions at this platform. Of course it will ... if these guys will need to "preauthorize" ( never heard about this practice before ) and charge your card 10 times on each auction. Now multiply that by the number of domains that you are bidding on. WTF.
Yup. Same here.
It is a disaster.
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Exactly, it's just a matter of time until this creates problems with payment processors. In addition, the same problem happens to me regardless of the payment method, I've tried both with a card and with my paypal balance.
Okay, I start losing my temper. Not very long ago I was very happy with Sav, because it was a pleasure registering a domain. It was extremely fast. Now it's not the case. I registered a .com domain 10 minutes ago, and it still cannot be found in my account. I've received the message from Paypal, but the domain is not registered. The transaction is not on my transaction list either. How could Sav change from the best registrar to the absolute worst in a few days? This is getting ridiculous! If the bulk functions are not working at all, that's one thing, there can be hiccups, but if a domain registrar is not capable of registering a name, that's just sad. I won a domain on Sav auctions yesterday - the name is still not in my account. Sav captured 2 domains for me an hour ago - the domains are still not in my account. A nameserver change takes half a day. I can't express how disappointed I am.
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Hello All – We have cleared up the issues slowing down the domain processing over the weekend and all updates are processing as we speak. They should be completed in the coming 12 or so hours.
@Kostas – We would be happy to take a look and see why the system is pre-authorizing all the bids on your account. Due to payment method security reasons, please DM me your Sav Ticket number/email address and we can respond back with specifics on the ticket.
@Primary Names – We would be happy to see why the system is pre-authorizing all the bids on your account as well. Due to payment method security reasons, please DM me your Sav Ticket number/email address and we can respond back with specifics on the ticket.
@Zagalee – Thanks for submitting a ticket! This should have been resolved and you should have a reply any minute now.
@kaposztam – We do apologize about the delays in processing domains over the last 48 hours. We have gotten the cause for the delay fixed and are moving all domains that still need to be processed through the system as fast as it will go right. If you do not have domains in the next 12 hours, please submit a support ticket and DM me the number so that I can take a look and ensure it’s looked at first.
@SergioM – Thanks!
Thanks to everyone for their patience while we get the last of the kinks worked out of our new domain backend.
@Kostas – We would be happy to take a look and see why the system is pre-authorizing all the bids on your account. Due to payment method security reasons, please DM me your Sav Ticket number/email address and we can respond back with specifics on the ticket.
@Primary Names – We would be happy to see why the system is pre-authorizing all the bids on your account as well. Due to payment method security reasons, please DM me your Sav Ticket number/email address and we can respond back with specifics on the ticket.
@Zagalee – Thanks for submitting a ticket! This should have been resolved and you should have a reply any minute now.
@kaposztam – We do apologize about the delays in processing domains over the last 48 hours. We have gotten the cause for the delay fixed and are moving all domains that still need to be processed through the system as fast as it will go right. If you do not have domains in the next 12 hours, please submit a support ticket and DM me the number so that I can take a look and ensure it’s looked at first.
@SergioM – Thanks!
Thanks to everyone for their patience while we get the last of the kinks worked out of our new domain backend.
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A General PSA for this thread:
We value the NP community very much and are happy to take a look into anything that does not seem right. As much as we strive to be a flawless company, bugs do come up, documentation can get out of date and specific events combined together can cause an outcome that was not expected.
We are not able to determine what your Sav account is solely based on your NP username and do need to know your Sav account to take a look. When you do see something that seems odd, instead of posting the details on here, then us asking you to DM us the details so we can take a look, just DM us the details directly - it will shave off a bunch of time and result in a much faster resolution.
We value the NP community very much and are happy to take a look into anything that does not seem right. As much as we strive to be a flawless company, bugs do come up, documentation can get out of date and specific events combined together can cause an outcome that was not expected.
We are not able to determine what your Sav account is solely based on your NP username and do need to know your Sav account to take a look. When you do see something that seems odd, instead of posting the details on here, then us asking you to DM us the details so we can take a look, just DM us the details directly - it will shave off a bunch of time and result in a much faster resolution.
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xeroox
Established Member
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- 863
https://www.namepros.com/posts/8125205/ @Nick R can you reach out to fix whatever issue you have?
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I guess there's nothing to do:
https://www.namepros.com/threads/da...official-thread.1148567/page-106#post-8125366
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Regarding @DAN.COM
We admire DAN as a valued domain investor service company and have no limitations on any of our customers using DAN in any way.
Sav also offers a great Marketplace to list and sell you domains that features an industry low 4% commission. If the domain is already at Sav, it will be instantly pushed to the buyers account upon sale as well.
We encourage everyone to give our Marketplace a try. If anyone wants a walk-though of the Marketplace or needs help getting their domains added, please DM me and I would be happy to walk you though it personally.
We admire DAN as a valued domain investor service company and have no limitations on any of our customers using DAN in any way.
Sav also offers a great Marketplace to list and sell you domains that features an industry low 4% commission. If the domain is already at Sav, it will be instantly pushed to the buyers account upon sale as well.
We encourage everyone to give our Marketplace a try. If anyone wants a walk-though of the Marketplace or needs help getting their domains added, please DM me and I would be happy to walk you though it personally.
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It's good to hear that you admire DAN, I'm a fan as well.
Maybe reading between the lines, but does this admiration mean you have ambitions in the same direction DAN is going?
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