Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[DeliosTech]

How long does it take for a domain won at auction (backorder) to be delivered to the account? I've been waiting 3 full days now.

Hi, just passing on something I had which might be occurring with others. I purchased a premium domain but had not set my default WHOIS details in my account. That was stopping the transfer in. Just passing on as it might be happening to others and wasn't really clear when purchasing that we had to do that.

 

[Brandworthy]

Sav does strive to provide some of lowest domain costs in the industry and does make changes from time to time, although the bulk of the time the prices go down. NET was just lowered to $4.88 for new registrations this week and COM new registrations remain unchanged at $6.95.

First off, if you are responding to my message above, how about a modicum of courtesy and actually address me?

I asked directly about .IO pricing and the retrospective application of new prices to previously agreed backorders. You have not replied at all to those questions.

The current price is always displayed before the drop on the My Backorders & Pricing pages and when a user places a backorder more than a day before the drop; we email them the then current backorder price a day before. We also offer a 5-day refund period for caught backorders to cover things such as last minute price changes.

Is it not common business courtesy and good-practice to notify customers like me - with 100's of backorders in your system - to let them know that the price you quoted and agreed when I placed orders just days ago was now being retrospectively increased? I have all the emails where you state the price at which the backorder will be charged.

We encourage everyone to check https://tld-list.com/ for a registrar price comparison. Sav is currently the cheapest place for unlimited new registrations of COM, NET, CO, IO and many more.

Sorry @Nick R, but not communicating this price increase AND retrospectively increasing the prices on legacy (2 day old) backorders without agreement with customers is unprofessional. I want to give you and SAV the benefit of the doubt, and you deserve kudos for engaging here to help your customers. But I'm seeing a pattern which suggests SAV as a company has some pretty serious governance problems.

 

[alcy]

Sav does strive to provide some of lowest domain costs in the industry and does make changes from time to time, although the bulk of the time the prices go down. NET was just lowered to $4.88 for new registrations this week and COM new registrations remain unchanged at $6.95.

The current price is always displayed before the drop on the My Backorders & Pricing pages and when a user places a backorder more than a day before the drop; we email them the then current backorder price a day before. We also offer a 5-day refund period for caught backorders to cover things such as last minute price changes.

We encourage everyone to check https://tld-list.com/ for a registrar price comparison. Sav is currently the cheapest place for unlimited new registrations of COM, NET, CO, IO and many more.

yeah yer cheapest for io but by margin nearly insignificant to most.

nobody chooses registrar over 1 or 2$ savings.

anyway I predicted u wont be able to keep these prices way back. then i predicted a mass exodus.

 

[Hankish]

starting to get the "Congratulations on choosing the Afternic Premium Network for the promotion of your domain names. Your domains are registered with an eligible Premium Network registrar." and on after shows "No (Opt-in Required)".. so so happy!
... still cant approve under sav.com/marketplace but happy to see progress.

 

[Surya Giri Kurniawan]

They replied, but still haven't answered issue, at least a good sign they replied. When something is time sensitive, a registrar/marketplace should be able to correct soon.

I had the same problem. More than 48 hours no answer for tickets. They are not in a really intention to support customers. Godaddy, Dynadot, Porkbun and Stablehost can respond to my tickets no more than 24 hours, mostly issue finished in the same day. They are from different class from this.

 

[Nick R]

starting to get the "Congratulations on choosing the Afternic Premium Network for the promotion of your domain names. Your domains are registered with an eligible Premium Network registrar." and on after shows "No (Opt-in Required)".. so so happy!
... still cant approve under sav.com/marketplace but happy to see progress.

That's great to hear! This should be going live on both Afternic and Sav this week. More to come soon!!!

@Surya Giri Kurniawan - I replied back to your DM

 

[Surya Giri Kurniawan]

Thank you @Nick R . I hope SAV will be a great Registrar and marketplace in the future. Just make sure to improve your Customer Support. Thank you

 

[alcy]

yea and to beat everyone in prices even if by one cent..cause all that counts is being first on domprices right nick...

just pulling yer leg a bit...but truth is u need to beat other by more than a buck or two..

now u made io prices basically same high as all others.. so u need to do more to attract clients.

 

[Igor Mironyuk]

I sold my first domain on Sav.com and requested a payout (all required payment tax details I submitted prior). 12 days passed but I stil not received my funds. I begin to worry.

All is Okay now. I got payment from SAV

 

[JudgeMind]

Thank you @Nick R for auctioning the afternic fast transfer integration. Do we need to do anything on our end to prompt the opt ins?

 

[Nick R]

Thank you @Nick R for auctioning the afternic fast transfer integration. Do we need to do anything on our end to prompt the opt ins?

I believe Afternic is emailing all customers with Sav domains listed though Afternic with instructions directly.

 

[wwwulff]

I got this mail from Afternic:

Hi

At Afternic, a GoDaddy company, we are pleased to announce that Sav.com is joining our Afternic DLS Fast Transfer network. This is exciting news for you!

Our records show that some of the domains in your Afternic account are registered with Sav.com. As part of our DLS Fast Transfer network you’ll be eligible for additional benefits at no extra cost, including:

• Broadest possible exposure. Increase the possibility of the right buyer finding your name with over 100 reseller sites globally and more than 75 million qualified searches monthly.
• Effortless fulfillment. Fast Transfer sales are fully automated. In a nutshell, you can make more money for less effort.

Over the next few days, you’ll receive email instructions from Sav.com on how you can take advantage of Fast Transfer. Please log into your account at Afternic.com to ensure your listings are all current and updated to avoid any delays. Stay tuned for more information and don’t hesitate to reach out to our customer service team with questions.

Sincerely,
Afternic Customer Support

 

[JudgeMind]

Over the next few days, you’ll receive email instructions from Sav.com on how you can take advantage of Fast Transfer.

I got the same email but no instruction from Sav yet, this is why I was asking @Nick R

 

[alcy]

man what a mess
@Nick R

yer xyz transfer ins are a disaster

and not a single person is fixing or cares

 

[karlm]

@Nick R . Please can you help me with a transfer out. i have put in a support ticket. 1629176909 for some reason my domain is on clienthold and pendingtransfer.

 

[Jurgen Wolf]

@Nick R
When I disable Privacy - nothing happens in WHOIS even after many hours... It doesn't work at all.
Tested at least with .info and .life domains.

 

[Hypersot]

@Nick R
When I disable Privacy - nothing happens in WHOIS even after many hours... It doesn't work at all.
Tested at least with .info and .life domains.

maybe, after removing SAV's privacy, the gdpr takes effect automatically

 

[Jurgen Wolf]

maybe, after removing SAV's privacy, the gdpr takes effect automatically

No, no any changes at all.
Their US data is shown (like in Enabled mode).

 

[alcy]

name servers changes seem to work as they plz too
...unless it's my cache...

anyone care to check if this goes to parked page plz?

bumpy..net

well if it goes anywhere for that matter..tnx

 

[Jurgen Wolf]

No, no any changes at all.
Their US data is shown (like in Enabled mode).

Registrant Organization: Privacy Protection
Registrant State/Province: IL
Registrant Country: US

 

[Hypersot]

@alcy
here is what I see:

(let me know if you want me to delete the screenshot after you see it)

 

[tzvib]

Good Afternoon,
I do not know if I am at the right place or not but I am lost, my email and my website are down my email mx records are pointing to google,
google tells me something got pointed to registar.eu..... I reached out to sav.com support it is way to slow my emails are down this is an emergency that has to be resolved ASAP I am so lost what can I do i see there are sav employees here,

 

[alcy]

@alcy
here is what I see:

Show attachment 187156

(let me know if you want me to delete the screenshot after you see it)

ok ty..so it seems to work?
but then why did supporut say this...

 

[Hypersot]

ok ty..so it seems to work?
but then why did supporut say this...

Show attachment 187188

afaik, DNSSEC is incompatible with parking but maybe things have changed recently?

Since I see you're using Bodis, better contact them (Bodis) and ask how DNSSEC works with domains parked with them.

 

[Future Sensors]

afaik, DNSSEC is incompatible with parking but maybe things have changed recently?

Since I see you're using Bodis, better contact them (Bodis) and ask how DNSSEC works with domains parked with them.

If DNSSEC is "on" for your domain*, it may break when the parking provider doesn't implement DNSSEC. If that's the case, you can remove "DS records" for your domain at your registrar in the DNSSEC management section and wait some time before it's propagated. These problems will then disappear.

* Sometimes DNSSEC is still on when you acquire a domain - as settings may be inherited.