Your going through all the problems i have had. I tried to register domains at their site and they charged me not once, but twice and i didnt receive the domains. If i were you you might want to contact them via Phone because support ticket system takes a long while
I would call them, be prepared for it to take awhile. While on the phone do not hang up to it is fixed; I'm pretty sure they can not hang up on you first. Do not give up, stick with it!
update: Yes CALL THEM... bcus i had a support ticket for 1 day nothing happened... i called friday night... they close the ticket right then after the call.. and now i got my money back today :D
So i got my money back ... just call its your best bet