A while back I tried to purchase a .TV domain. During the process, it said registration failed, but my card was still charged $31.99. After the failure, I went over to godaddy and picked the domain up no problem.
I submitted a registerfly support ticket explaining the problem, the response I got said that they'd credited my account with $31.99 and to go try to register the domain again. I replied back saying that I already got the domain elsewhere and to please just refund my card. Well, they closed the ticket without a reply.
I tried calling, no answer. I sent emails, no reply. I submitted another ticket. This ticket got reviewed and then closed without reply. I submitted 2 more tickets, both replies stated they were going to be forwarded to the billing department, then they got closed.
Here I am, 3-4 weeks later, no refund, and not even a credit in my account. To make matters worse, this isnt the first time this has happened. Needless to say RegisterFly won't get my business anymore. (Not that 50-80 domains a year is a big loss, but at least nobody will be stealing my money.)
Does anyone have any suggestions?
I submitted a registerfly support ticket explaining the problem, the response I got said that they'd credited my account with $31.99 and to go try to register the domain again. I replied back saying that I already got the domain elsewhere and to please just refund my card. Well, they closed the ticket without a reply.
I tried calling, no answer. I sent emails, no reply. I submitted another ticket. This ticket got reviewed and then closed without reply. I submitted 2 more tickets, both replies stated they were going to be forwarded to the billing department, then they got closed.
Here I am, 3-4 weeks later, no refund, and not even a credit in my account. To make matters worse, this isnt the first time this has happened. Needless to say RegisterFly won't get my business anymore. (Not that 50-80 domains a year is a big loss, but at least nobody will be stealing my money.)
Does anyone have any suggestions?
