Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[70ym]

I just sold my first domain on afternic, and I find there are many problems.
1. The respond speed is too slow. I sent an email to [email protected] on Monday' morning, and I just get respond today, which is three days later.

2. When I try to add paypal as my payment method, it shows that:
The account information could not be validated by PayPal. Please verify that your details are exactly as they are in your PayPal account (name and email address).
I am sure that the name is correct. I sent an email to [email protected], they just told me ensure your contact information is correct. Very uesless answer.
When I add paypal in sedo I just need to add email address.

3.When I add payment method, it says that wire transfers fee is $20. But in domain TA page it says wire transfers fee is $5. I am not sure which is ture and not sure how much can I get.

4.When I add information to wire transfers, the information required is not clear enough. Normally, a wire transfers to China doesn't need CNAPS, Bank ZIP. A international wire transfers to China involve many different branch and Sub-branch bank. Each one has different CNAPS and bank ZIP. I am not sure which one should I input, and the bank staff even doesn's know about this.

5.I can only set new payment method as default method, I can't change default method to exsiting method.

6.In domain TA page, the payout information only shows wire, and no details. I can not check if the information is correct.

7.I can not edit the payment method when the status changes to TRANSFER COMPLETE. Even though I have not provide any payment method information.
I just fill out the information and I try to edit payment method, then I found I can't edit it. I have sent email, but maybe I need to wait three days for next respond.

 

[Joe Styler]

I sent a message to the TA Agent and did not receive a receipt that my message had been sent nor did I get a copy of my message via email, so I have no way to know whether it was successfully sent without calling up Afternic. Why not also have the messages stored on Afternic like before?

We should be sending you one. If you are not getting it and you checked your spam folder etc then if you contact [email protected] they can look into your specific case and see what happened.

 

[main]

We should be sending you one. If you are not getting it and you checked your spam folder etc then if you contact [email protected] they can look into your specific case and see what happened.

I sent another message and did not receive any confirmations anywhere (nothing in my spam folder either). Please bring back the transaction email box to Afternic.

 

[main]

Also when I log into my Afternic account, the transaction status is TRANSFER OWNERSHIP even though apparently the funds are still pending financial verification.

 

[campout]

TFW it's a blessing that no one's buying your names at Afternic.

 

[Joe Styler]

I still have names in review from last year that for some reason are not being approved. Names that are not considered adult. I emailed at least 3 times before I got an answer and they still show in review even though I was told it would be done by 3 hours after my email was received. This was a couple of weeks ago now.

Also I have a name I sold last month, never got paid. Even got the email saying I was getting paid within 2 business days. I sent all sorts of proof including having the buyer email to confirm receipt of the domain. I am not getting responses all the time about it either.

That is one other thing we solved for with the new release. All domains now go through an Afternic holding account before going to the buyer so we know when they are moved and can pay accordingly, no guessing or proof needed.

 

[Joe Styler]

I sent a message to the TA Agent and did not receive a receipt that my message had been sent nor did I get a copy of my message via email, so I have no way to know whether it was successfully sent without calling up Afternic. Why not also have the messages stored on Afternic like before?

I checked and unfortunately that won't be coming back. If you are not getting the emails reach out to me and I will have someone look into your account specifically to see what is happening.

 

[Joe Styler]

That is one other thing we solved for with the new release. All domains now go through an Afternic holding account before going to the buyer so we know when they are moved and can pay accordingly, no guessing or proof needed.

Also we force the WHOIS to update so no more people not changing the WHOIS from your info.

 

[CJ6]

Why does it take 3-5 days to get a response when I send a message through Afternic's website?

Edit: I am glad to see some changes taking place.

 

[CJ6]

I don't think their new payment method is working. I was expecting payment yesterday for a domain sold 2 weeks ago. Nothing. Payment method is Auto (to my PayPal).
I don't need the money for a while, so I think I'll wait and see if I get paid.

 

[Arca]

I can confirm that "WIRE" does not mean "WIRE transfer" but rather means "PAYPAL" at Afternic. Glad that did not turn out to be an issue.

 

[Joe Styler]

I don't think their new payment method is working. I was expecting payment yesterday for a domain sold 2 weeks ago. Nothing. Payment method is Auto (to my PayPal).
I don't need the money for a while, so I think I'll wait and see if I get paid.

If you dont see the money please let me know. We have the long weekend here with many banks closed today so that might be a part of the issue. If you do not see the money by Monday please reach out to me so I can help.

 

[CJ6]

If you dont see the money please let me know. We have the long weekend here with many banks closed today so that might be a part of the issue. If you do not see the money by Monday please reach out to me so I can help.

Will do. Thanks.

 

[thedotsol]

This new system change caught me in the middle of a sale and it ended perfectly. I've received PayPal payment yesterday, one day before their due date.

PayPal withdrowal fee is $1, which means no Mass Payment anymore.

 

[creataweb]

I'm still waiting on a payment from April 3rd (when I received my email confirming payment will be sent within 1-2 days) with very little response from anyone. This transaction was started almost a month ago and I am finding it difficult to get a person to actually respond back to me.

Does anyone have a direct email to someone there that can help?

 

[CloudTech]

@Joe Styler

It would be great when an offer is received via Afternic Premium Network, the initial offer amount and where it is originated should be forwarded to the owner, not just an email asking for the BIN and floor price.

 

[CloudTech]

@Joe Styler

1. Yes it will automatically be removed and no longer be listed for sale.

Please check the listing and price setting history of intoclassics dot com at Afternic,
And you will find what you said is not true.
This domain was listed by the previous owner or some careless guy.

I won it from GD auction and then transfer it out of Godaddy on Feb. 4, 2016.
Both the whois info change and the registrar transfer did not remove it from Afternic.
This domain is still listed at Afternic with a BIN of $1500.
Yesterday, I added it to my account.
It is really ridiculous that,
The BIN price of $1500 set by the previous owner inherited.

Besides,
Your Afternic Sr. Sales Executives only care about requesting BIN and Floor prices,
Then go away in air,
Not even bother to update the negotiation status with a simple email such as "the buyer is only willing to pay $50" or "the buyer did not respond".
This is not a single case or a single guy.
all of them all the time.
You need to hire a kindergarten teacher to teach them the basic manners.

 

[campout]

If domains were automatically removed from Afternic when WhoIs changed, no one would ever get the "Already Listed" message.

I got an e-mail back from Afternic yesterday saying that they had removed 6 already listed names for me. Yet 4 of them are still giving me the already listed message.

 

[CloudTech]

@Joe Styler
Please check here,

https://www.namepros.com/threads/godaddy-premium.1013224/

A recently registered domain on Godaddy found to be for sale as a Premium domain with a Buy Now price.

Afternic.com is still making troubles.
You should find a real doer to replace the current head of Afternic.

Joe Styler said: ↑
1. Yes it will automatically be removed and no longer be listed for sale.

 

[campout]

Afternic should look into how Uniregistry handles already listed names. Occasionally I submit a name to Uniregistry that is already in their system. Once I've submitted it, I don't have to do anything else to get it listed. I don't have to email anyone. Within a day I will receive an e-mail from Uni that the name is now listed through my account. Whatever they're doing is working.