Here are some answers (red below) for issues raised in the thread from the person in charge of releasing the new change.
The new system does not have a chat log anymore, so there is no record of your communication with the “TA Agent”.
When you send a message via Afternic rather than storing it within AN (Afternic) we now send a copy of your message to your email on file so you can continue and track correspondence with the TA agent and for the domain transaction through your email.
The new system does not show the sold date of the domain, so you there is no record in my account of when a domain sold anymore. Can you please re-add this? Any domain seller who keeps a record of sales would like this info, and every marketplace except Afternic provide this info. Even for domains currently in escrow it is not possible to find out which day the domain sold on (at least I have been unable to find the area where this info is shown).
This is being worked on and a fix will be released shortly.
The new system only gives me the option of providing an authorization code for a recent sale. However, the domain is transfer locked for another 7 weeks. The manual nature of the old system was more efficient when it came to dealing such cases, as the transfer agent would consider the transfer method on an individual basis, rather than the new system which only provides a one-size fits all, even though there are so many variables that make most domain transfers different.
This is part of the new legal requirements of the release, if the domain is sold on a Non-GoDaddy website and Non-GoDaddy website collects funds for the domains, the seller is required to transfer via Auth code. If the domain has a lock, the seller can reach out to the TA agent to lift the lock on the domain. We can add messaging to the Auth code page as a later release for this.
In the old system, the escrow agent would always initiate a pull for every domain registered at Network Solutions, not ask for an authorization code. Now I only get the option of providing the authorization code for a Network Solutions domain. So I’ll have to waite 3-4 days for that to arrive, then give that to Afternic, and then it will take another 4-5 days to transfer the domain, then 6 weeks or so for the transfer to complete (since it is transfer locked). The old system where they always did a quick pull was better, as the domain would have been moved into Afternic's ownership in 2-3 days, but now it's going to take nearly 2 months.
If you call Network Solutions, they will provide the auth code sooner than 3-4 days – usually same day. The domain should not be transfer locked. Yes, if we are requesting an auth code it will had 4-5 days to the process and the seller can acknowledge the transfer to expedite. Either way it will not add 6 additional weeks to the delivery to the buyer.
Maybe you can update the system to take into consideration things such as transfer locks, or the need to pull, rather than push, domains at Network Solutions.
All addressed in above comments.
I’m getting emails telling me that “if you no longer own this domain and didn’t update your Afternic portfolio, please contact us immediately to cancel the sale” AFTER I have already pushed these domains to Afternic. The emails I’ve been getting so far are completely out of sync with the actual stages of the sales process.
Can you send an example of the email? The only email we recall having this language is in the email they receive after the funds have been approved PRIOR to transferring the domain or having details to do so.
Dozens of registrars I have domains with are not listed in the "Tell us where your domain is registered" list - I tried to type in the registrar manually, but only get the message "The domain transfer has been initiated and may take up to 4-5 days to be completed. If you have not transferred the domain or an error occurred, go back to previous step." As I haven't provided any info to Afternic such as authorization code, and Afternic has not provided me with any info, such as their account name at that registrar, the transfer has certainly not been initiated in any way, and also this particular domain is already in Afternic's account, since I transferred it prior to the new system being implemented... So there is clearly an error with how the system handles "other" registrar not in the list.
Two issues: 1) We do not have all available registrar listed in the dropdown. This is a known issue and will be fixed with a release in the near future. 2) The messaging after the seller provides the ‘Other’ registrar is confusing. We will create a new page with different messaging with ‘Other’ is submitted – will be fixed with a release in the near future. For background, when ‘Other’ is selected it should provide the customer with an input box to enter their registrar. This is then submitted to the TA agent to ‘approve’ the ‘Other’ registrar. If the TA agent approves the registrar then the seller will be notified with the holding account details are available to make the transfer. If the TA agent declines the request, the seller will be provided with an Authorization code.
And since the registrar the domain was at (pheenix) is not in the list, there is no way for me to indicate that I have transferred the domain to Afternic already. The button to indicate you have transferred a domain is only available if the registrar it is at is listed by Afternic... Previously it was there for any and all domains, regardless of registrar. And when you do indicate that a domain has been transferred in the new system, it also just gives the message "The domain transfer has been initiated and may take up to 4-5 days to be completed. If you have not transferred the domain or an error occurred, go back to previous step." But when I click this button, it means that the domain transfer has already completed - so why doesn't the system just acknowledge that instead, like the old system did?
Covered in feedback above.
