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Problems, Bugs and Fixes at Afternic - Report Problems Here

Discussion in 'Domain Marketplace Reviews' started by carob, Mar 12, 2017.

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  1. anantj

    anantj Active Member VIP

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    Good luck with that!
     
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  2. xynames

    xynames Established Member

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    @Joe Styler - via email I can let you know for which domains exactly this has been happening lately in my account.

    1) I am having to send in a support ticket every time I set a new price BIN/Floor on a domain, to kickstart the Fast Transfer process. Then within a day or two I get an email from AN that they have "reinitiated opt-in for the domain," followed later by the emails from AN and my registrar DynaDot prompting me to go to my DD account and click to enable the Afternic Fast Transfer. In other words, this process is not happening automatically lately.

    2) Another issue is that twice now this year, with domains of mine that have sold at Afternic, I have had to push them manually at DynaDot even though Fast Transfer to AN has already been set and ready.

    So the Fast Transfer system, this year so far, is not working at all.

    The above two issues I have are making me wonder...are the domains that have been set for AN Fast Transfer even getting listed across all the platforms where they should be listed?

    3) Also, lately I am not always getting the Price Requested on your AfternicDLS Domain emails / notifications - I login to my AN account and notice a few day old price request on a domain.
     
    Last edited: Jan 31, 2018
  3. Arca

    Arca Active Member VIP

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    Just sold another fast-transfer enabled name that didn't auto fast transfer upon sale.
     
  4. Arca

    Arca Active Member VIP

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    I should add one thing though: I get paid WAY faster for domains I manually transfer. So because of that I am not bothered by having to manual transfer sold domains.

    However, my concern is that most domains these days effectively seem to function as manual transfer domains, even though they are fast transfer enabled. I suspect that they are also then only distributed through the standard transfer network of registrars, rather than the fast transfer premium network - if that is the case we lose out on a lot of eyeballs/leads/buyers as a result of this glitch.
     
    Last edited: Feb 2, 2018
  5. xynames

    xynames Established Member

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    << I suspect that they are also then only distributed through the standard transfer network of registrars, rather than the fast transfer premium network - if that is the case we lose out on a lot of eyeballs/leads/buyers as a result of this glitch.>>

    Yes this is my concern too. I messaged Afternic support about my two domains that were Fast Transfer enabled but did not Fast Transfer upon sale, but they wrote back that - basically - after the fact they could not determine what might have been the issue.
     
  6. Platinums

    Platinums Established Member

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    Afternic is over... they can not complete the transaction.
    I am really disappointed
     
  7. xynames

    xynames Established Member

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    That's going a little far...they have issues, but they do complete transactions.
     
  8. Platinums

    Platinums Established Member

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    the domain was sold 10 days ago.. still shows transfer processing lol
    as a buyer i wouldn't use Afternic/godaddy
     
  9. Arca

    Arca Active Member VIP

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    Transfers can take weeks/months to complete. This is normal at Afternic.

    Sometimes you transfer a name to their holding account and they are unaware/forget that they are holding the name in their account. Sometimes they forget to transfer a name to buyer. They haven't set up WHOIS email forwarding properly at certain registrars so if they forget to turn off WHOIS before initiating a transfer they don't receive the transfer confirmation email and this tends to delay transfers at certain registrars. They don't seem to have a system for monitoring delayed/failed transfer, and they generally seem to be in no hurry to complete transfers, so if you want them to complete transfers faster you sometimes have to monitor and notify them with transfer guidelines (i.e. remind them to unlock/remove privacy/tell them ways to get around transfer locks/notify them that the domain is not being transferred etc.) along the way in order to get a transfer completed within a reasonable time frame. They often won't respond/act upon it the first time you contact them, but if you contact them several times they usually take action. Personally I rarely bother doing this anymore and just let the weeks/months pass by and let them complete the transfers/payouts at their own pace...

    Another common scenario is that a domain may be transfer locked and the buyer prefers to wait for the transfer lock to end and take the name at another registrar.

    Keep in mind that even if the domain status changes to transfer complete it does not necessarily mean that you can get paid. Sometimes they will mark the domain as transfer completed once they have taken control of it in a holding account. Other times they won't do this until the domain is in the hands of the buyer. But regardless what the status says, they generally won't trigger the payout until the domain is with the buyer.

    It is not uncommon at all for Afternic transfers to face significant delays, and for payouts to be delayed after that. Just be patient and the sale will eventually complete. I have never had a sale fail at Afternic after the payment was secured.
     
  10. Platinums

    Platinums Established Member

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  11. xynames

    xynames Established Member

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    Today's Afternic sale DID Fast Transfer away from my DynaDot automatically.
     
  12. creataweb

    creataweb Top Member VIP ★★★★★★★★★★

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    If you have a name listed at Afternic and have fast transfer enabled and the domain expires, what happens if a person BINs it after it's expired? Does it still transfer automatically or what?

    Reason I ask here is because I am not sure if there is still an ongoing bug with the FT part of the deal.
     
  13. Arca

    Arca Active Member VIP

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    At all registrars where I've used fast-transfer domains are automatically opted out upon expiry.
     
  14. tonyk2000

    tonyk2000 Business Member Business Account ★★★★★★★★★★

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    For a 2nd day in a raw, Godaddys ssl-selling bot is sending me domain verification requests for one particular domain I have @ afternic. I did not purchase ssl cert on GoDaddy for this domain. So it must be a genuine error made by somebody who is trying to purchase ssl for a similar domain but unable to type it in correctly.

    GD did nothing wrong here - the system is supposed to verify domain ownership and it is what I see.

    The questions are:

    - Is GoDaddy system programmed to show an option to purchase this premium afternic-listed domain at the time somebody is trying to obtain ssl cert for it? It is clear that such a config would be illogical, as only real domain owners are supposed to purchase ssl certs, but in this particular case it would be OK. Moreover, due to ssl certs becoming more and more popular, this case must not be isolated one

    - Is the support of SSL sales trained to check what happens after they receive a request from the buyer to verify why their purchase did not come through, which should happen earlier or later? In particular, are they supposed to recommend the buyer to purchase this premium afternic-listed domain to begin with, explain the price and the whole process, etc?

    CC @Joe Styler
     
    Last edited: Feb 13, 2018
  15. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    No and No. :) If someone is buying one they don't own the domain to they are typing the domain in manually, incorrectly in most cases. There are all different types of ssl certificates with varying amounts of verification which is needed to be done to issue a certificate. We don't really have any fool proof way of knowing if you are associated with the domain at the time you purchase the ssl. It could have privacy on the whois, it may be a web developer buying an ssl for a customer who owns the domain but the buyer/web developer wouldn't match the whois, it may be an employee of a company buying the cert for their domain but they do not own the domain etc etc. Part of the verification process is making sure the domain owner indeed signed up to have this ssl for their domain. That is where we figure out if the buyer should be able to add the ssl or not to the domain. Until then we don't know for certain if they have legitimate reason to buy the ssl or not for that domain, and even many people who do have legitimate ability to approve the ssl do not do so for various reasons. So I don't think this is something we could do differently than we do now. Long story short, if someone buys an ssl for a domain you own we don't know if they should be buying it or not until we ask you via that email or another means.
     

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