After usually having to wait 4-7 days to get a reply from customer support, there was a period in fall 2017 where I seemed to get replies within 3-4 days, which was a good improvement. But after getting better for a while, customer support has been deteriorating again. Over the past 6 weeks I've gotten either no response or really delayed replies after contacting customer support - [email protected] - usually at least 5-10 days before hearing anything. And to get any kind of answer I often have to follow up or re-send the email, otherwise I just don't hear back at all. Most recent email I sent to customer towards the end of 2017 didn't get a response until yesterday; and that was after I had sent them a follow up reminding them to reply, without which I would likely not have gotten any response. I don't think 5-10 days to get a reply, or no reply at all unless you re-send or follow up, is satisfactory, and I hope to see serious improvements in this area in 2018. I've seen Joe state several times that 90% of emails to [email protected] are usually replied to within 24 hours and that they are tracked, so emails don't go unanswered - I think only about 3-5% of my emails to Afternic have gotten a response within 24 hours and a higher number than what is acceptable go unanswered (until I re-send the email, telling them to reply because they've already ignored it first time I sent it - that usually gets them to reply, but why not just reply first time around?). I find it odd that I'm consistently in the 10% that don't get a response within 24 hours, and usually get a reply after 4, 7, 9 days, or no reply at all. Anyone else constantly in the delayed 10% that almost never get a quick reply from Afternic CS? Or are other users here actually getting a reply from support within 24 hours, 90% of the time?