Name.com - Craptastic Support

[CharlieA]

If you're thinking of going with name.com, think again. Their support is absolutely non-existent, literally. I have a pending domain transfer that I have been emailing them about for 3 weeks and not 1 reply on status. They're great if you want to be on your own and don't need support. But if you do need support, you have a better chance of finding bigfoot than of getting a hold of them.

 

[-REECE-]

Try pming kellie: http://www.namepros.com/member.php?find=lastposter&t=506026 . Very helpful and responsive.

If you're thinking of going with name.com, think again. Their support is absolutely non-existent, literally. I have a pending domain transfer that I have been emailing them about for 3 weeks and not 1 reply on status. They're great if you want to be on your own and don't need support. But if you do need support, you have a better chance of finding bigfoot than of getting a hold of them.

 

[Name Trader]

That hasn't been my experience with Name.com. In my case they've always been fairly responsive during office hours (fairly= 2-24hrs).

 

[Auraka]

That hasn't been my experience with Name.com. In my case they've always been fairly responsive during office hours (fairly= 2-24hrs).

How many domains do you have there? I've had an issue or two there as well.

 

[gemstar]

I think they are good

 

[deet]

Not sure about right now,
But everytime I have ever called them they have always answered the phone!

Always helped me.

 

[shockie]

they've always been timely with their responses, but one time, my case was handled by so many different staff members that none of them understood my problem and it took quite a while to get it handled properly.

 

[Name Trader]

How many domains do you have there? I've had an issue or two there as well.

I have about 300-400 domains there. I only usually need support if something goes array.

 

[seven]

I sent them an email and received a response within a day.

 

[CharlieA]

Try pming kellie: http://www.namepros.com/member.php?find=lastposter&t=506026 . Very helpful and responsive.

Excellent advice. kellie was indeed very, very helpful.

 

[weblord]

yes indeed, i find it they're very responsive to namepros members alike especially if they have a staff here, glad to know it's resolved for you.

Excellent advice. kellie was indeed very, very helpful.

 

[Archangel]

If you're thinking of going with name.com, think again. Their support is absolutely non-existent, literally. I have a pending domain transfer that I have been emailing them about for 3 weeks and not 1 reply on status. They're great if you want to be on your own and don't need support. But if you do need support, you have a better chance of finding bigfoot than of getting a hold of them.

RegisterFly was similar to me except when they did reply, I always got a non-native English speaker who never understood a word I said.

 

[shockie]

RegisterFly was similar to me except when they did reply, I always got a non-native English speaker who never understood a word I said.

lol, and you probably didn't understand their broken english either.

 

[Archangel]

lol, and you probably didn't understand their broken english either.

Most times, I wasn't sure if they were speaking English lol

 

[guarddragon]

No problems with Name.com. Problems with eNom and GoDaddy but not Name.