How to verify Whois at Name.com before push to another account?

[hookbox]

I sold a name through Escrow.com and as always they need the whois of the new account holder to exactly match the transaction info for the transaction. The problem at Name.com is there is no way to verify the whois of the account holder until after you already transfer the name. Name.com gives you two options for whois, either keep the whois the way it is or use the whois of the account holder but it doesn't show the whois before you transfer so you are totally transferring the domain blind and hoping that the whois is correct and legit. What an idiotic system.

Name.com has no phone support now during the holidays and email support is non existent so far. Any ideas on this.

Thanks so much

 

[hookbox]

Any ideas on how to get through to this company?

 

[wormfood]

This will probably sound like a silly idea that you would only use in an extreme circumstance.

At first, I was thinking you could register a test domain and push it to them, then check a live whois site.
That kinda seems too weird, since you'd just be giving them a random domain (and bothering them to push it back heh. Making them figure that out.. So it's not sitting there pointlessly in their account).

But if you happen to be selling a .com and the .net is available, for example, maybe you could say, "I will also give you the .net and use it as a test for the transfer/whois, just to be sure." Then reg the .net and push it.

 

[hookbox]

This will probably sound like a silly idea that you would only use in an extreme circumstance.

At first, I was thinking you could register a test domain and push it to them, then check a live whois site.
That kinda seems too weird, since you'd just be giving them a random domain (and bothering them to push it back heh. Making them figure that out.. So it's not sitting there pointlessly in their account).

But if you happen to be selling a .com and the .net is available, for example, maybe you could say, "I will also give you the .net and use it as a test for the transfer/whois, just to be sure." Then reg the .net and push it.

I thought about doing exactly that but I would have to give up a domain that is already in my account. They don't allow a push of a new domain until it's at least 5 days old.

Name.com phone support is closed until the holidays are over. What real company doesn't have phone support during the holidays when it's not even a holiday day. Their email support sucks and has not replied to my support email in 2 days. Just sent another one. Piece of shit company in my opinion. The few domains that I do have there are being transferred out ASAP. We are starting the year 2017 and these companies are still ran like it's the Wild Wild West.

320,000 customers and 1.9 million domains under management should be ran better than kids daycare.

 

[wormfood]

Oh yeah, I forgot about that rule there.

Haha true
Hope it works out soon.

Looks like someone there has time to post on the facebook page though.*Guess they could be autoposts.

 

[thedotsol]

Twitter account @namedotcom may be the option... I had positive experience with them after other support options failed to respond.