My namejet account disabled

[Ezrix]

Hye guys.. Need some help here i just win an auction at Namejet but after 24 hours they disabled my account and cancel my winning. They even refund the the payment... I already sent them an email but still no reply until today.. Worst part i still didn't receive the refund into my account.

Here the email from them..

Dear NameJet Customer:
Please be advised we were unable to validate your account information for your account. As a result, we have temporarily disabled your account, issued credit on the following domain and will place the domain into a public auction.
Domain Names - credit issued

 

[Rocky Yue]

Namejet is the worst platform that I have ever used.

 

[Rocky Yue]

Why can they just disable users' account? Even we don't verify, they still can't disable without any decent reasons.