report ISSUE WITH CREDIT CARD

[Salai Domains]

I was informed this evening that had a problem with my credit card, I do not know exactly what it is now 5:00 AM here and I can not talk to my card.

One of my buyers I reported that three of the domains that sold it were withdrawn from her account.

I'm solving the situation with her and GoDaddy. The Department will open in nine hours from now and until then I can not do anything.

They informed her that the GoDaddy fraud team said I was compensated value.

So first ask public apology for what happened with @photonmymind and secondly would like everyone who I've sold domains and have a problem to contact me urgently.

I am not dishonest and want to solve.

Apologies again.

 

[Salai Domains]

I hope that explain to me. Because I'm not dishonest or lier. I just want to fix.. I'm in shame now
because Everyone that I sell become my friend @photonmymind help me a lot with advice

 

[ZapNano]

I hope that explain to me. Because I'm not dishonest or lier. I just want to fix.. I'm in shame now
because Everyone that I sell become my friend @photonmymind help me a lot with advice

The domains that you sold to her, was it your domains?

 

[Salai Domains]

The domains that you sold to her, was it your domains?

Yes

 

[ZapNano]

Yes

Ohh, then why did godaddy repossessed the domains from her?

 

[Salai Domains]

They will. I need to call to the right department in few hours.

 

[NameOmnia]

Ohh, then why did godaddy repossessed the domains from her?

That's exactly why I called what GD did a theft.

 

[ZapNano]

They will. I need to call to the right department in few hours.

Sounds like things going to sort out..

 

[ZapNano]

That's exactly why I called what GD did a theft.

I think godaddy should do some kind of attemp to resolve the issues with the seller? If the seller does not cooperative then, go daddy will have to communicate with you. To tell you about the issue? Then proceed from there? It is all about luck of communication steps procedures? Just my thoughts.

 

[Salai Domains]

@ZapNano Im solving the problem

 

[Salai Domains]

@ZapNano Im solving the problem

Seller not coperative? I woke up 3:30 AM to Call to GoDaddy

 

[ZapNano]

@ZapNano Im solving the problem

Seller not coperative? I woke up 3:30 AM to Call to GoDaddy

I didn't say anything that you weren't cooperative. I'm just saying the whole process and steps of communication that godaddy was trying to accomplish was a bit out of ranged. This because it has nothing to do with the DN; and the buyer. In other words, DN should have not repossessed; because it was not stolen; neither has a trademark issues and such. You are an honest seller; and sounds like things are going in a positive direction. Godaddy staff, might need to be more sincere about situation like this and such. Insted of just repossessing the items, telling the buyer to pay again and buyer will have to solve the overall situation by herself. Just my overall thought.

 

[Salai Domains]

The biggest problem @ZapNano is that GoDaddy didn't try to contact me before or @photonmymind

 

[ZapNano]

The biggest problem @ZapNano is that GoDaddy didn't try to contact me before or @photonmymind

There you go! Godaddy, process of this kind of situation and such, have an enormous impact of overall results. Perhaps, revising some current approach of resolving such situation. Just my thoughts.

 

[Salai Domains]

you are right this is a problem and they won't called me or email me or sent a warning at my account or of photos account this are solved a lot of time

 

[ZapNano]

you are right this is a problem and they called me or email me or sent a warning at my account or of photos account this are solved a lot of time

We are not perfect. So now you just have to voice your opinion about the issues. And hopefully this situation can be prevented. You are being honest about the situation and willing to solve the issues. Thats all its matter this time. And hopefully godaddy will understand that we are not perfect; we will make a mistake throughout our lives. So, you just take it easy and enjoy your holidays.

 

[Salai Domains]

I'm honest friend... and Since 3:30 AM (in my time zone now is 14:23) I'm trying to solve this problem. Now they told me that is not a fraud and he can solve just paying and returning back the domains.

Let's see next steps

 

[Joe Styler]

It seems like this is being worked out. I am out of the office for the holiday now but if things are not resolved by the time I am back next week I can look into it for both of you.

 

[NameOmnia]

It seems like this is being worked out. I am out of the office for the holiday now but if things are not resolved by the time I am back next week I can look into it for both of you.

Things are not resolved yet as my domains are not back into my account but probably what you should look at and give an explanation for is this
https://www.namepros.com/threads/godaddy-stealing-domains-from-peoples-accounts.905609/#post-5206442

 

[Salai Domains]

It seems like this is being worked out. I am out of the office for the holiday now but if things are not resolved by the time I am back next week I can look into it for both of you.

I've already paid again.. Lets see if someone help me to get back domains again

 

[NameOmnia]

Thanks to Salai who has actively cooperated domains have been returned to my account and everything seems to be solved.
Same can't be said for GoDaddy whose customer service has been giving the 2 of us wrong and misleading information all along the way. In no way a customer should be penalized for issues he/she is not involved with and in no way a company should transfer their own responsibilities and business risks to others who played no role in the events.

What happened to me can happen to any of us at any moment as long as we give GD the power to do so. I am moving my names away asap and so should you.

Thanks to Salai for being a honest human being.