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How to make a registrar release a domain?

Labeled as question in General Domain Discussion, started by iecomguy, Oct 1, 2020

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  1. iecomguy

    iecomguy Established Member

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    Currently overthinking a bit from a post in an FB group, that users account was mistakenly closed by a registrar and his domain was also with them. Dont know the registrar name he didnt post. He said upon contacting the registrar, they said they are unable to release the domain and to wait until it expires.

    So, if such things happen, are you able to extract those domains anyway like via ICANN or something? What are your options?
     
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  2. karmaco

    karmaco Top Contributor VIP

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    Registrars do not just close accounts for no reason. There isn’t even a delete my account should you wish to do so. He did something financial or otherwise against their TOS. A person with a legitimate gripe can make a complaint with the proper registry dependent on which extension we are talking about.
     
  3. jmcc

    jmcc Top Contributor VIP ★★★★★★★★★★

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    First, he should check that the registar is really an ICANN accredited registrar (if it is a gTLD domain name) rather than a reseller.
    https://www.icann.org/registrar-reports/accreditation-qualified-list.html

    It may be possible to escalate the complaint to ICANN but that's a last resort.

    If it is a ccTLD domain name (.US, .UK, .IE etc) then it is better to contact the ccTLD registry.

    Regards...jmcc
     
  4. iecomguy

    iecomguy Established Member

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    The guy mentioned it was .com and registrar was TuCows
     
  5. pb

    pb Established Member ★★★★★★★★★★

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    Well that should be easy enough, just ask them to correct the mistake and reopen the account. If that was a mistake indeed.
     
  6. jmcc

    jmcc Top Contributor VIP ★★★★★★★★★★

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    Tucows also has a major reseller business. Was the domain name registered via a reseller account that had been closed? Tucows's reseller business is on opensrs.com and it might be best to contact them or Tucows directly. They will require proof that the registrant is the registrant.

    Regards...jmcc
     
    Last edited: Oct 1, 2020
  7. iecomguy

    iecomguy Established Member

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    He did not mention of that. But yeah seems tucows seems to be a reseller something. Is Hover a reseller too?

    Well if this is the case, what would have to done? Like contacting ICANN about tucows?
     
  8. pb

    pb Established Member ★★★★★★★★★★

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    Hover is Tucows' own frontend for OpenSRS.
     
  9. jmcc

    jmcc Top Contributor VIP ★★★★★★★★★★

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    Contact Hover first. Then escalate to Tucows. If that doesn't work, try ICANN but ICANN may not sort out it out. Tucows is the registrar rather than Hover as pb said above.

    Regards...jmcc
     

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