How to make complaint about domain registrar? (.com)

[johnwheal]

Does anyone know of or have experience making an official complaint about a domain registrar. I was thinking maybe ICANN?

My situation:

I purchased a .com domain name at the end of 2010 for 1 year. I own a number of domain names and can't keep track of them individually so I turned on automatic renewal. The domain in question points to another domain and I very rarely check it. The domain registrar however registered the name for 2 years on their computer system (by mistake). As a result I never received any notifications about renewing it and the domain wasn't automatically renewed.
Today I find that it is actually owned by a domain broker who is selling it (at over $2000). The registrar still shows the domain as not expiring for another 4 months.

What should I do? The registrar just says they made a mistake and are sorry but won't do anything about it.

I am deliberately not including the registrar or domain in this post so as people don't think I'm advertising.

 

[M.Y]

if it is definitely the mistake of the registrar you will have to persist to try and get them to take action. if they don't then you may have to contact ICANN as they will be regulated by them.