Eurodns - No reply to email.

[wot]

I "regged" vod.lu with eurodns last week.

After a delay I get this :

Subject: Date: 10:31 AM CEST, 05/04/2006
From:

[email protected]


Order #258357 : vod.lv

Dear Customer,

We would like to inform you that your order mentioned above has been closed for
the following reason:

* Restricted by the Registry

For more information, please contact our support at [email protected].

Best Regards,

Eurodns S.A.
41, z.a. am Bann
L-3372 Leudelange


Quite acceptable - restricted by registry - no probs!

Then I just happen to check, it was regged by somebody in France on 3rd May with eurodns as the admin and it is parked for sale at Sedo. :td:

Eurodns - As you did not reply to my email perhaps you would like to give an explanation here.

 

[Sir Regalot]

Eurodns are rubbish. Avoid them like the plague.

 

[tetrapak]

Ive been mailing with them for 1 month(!!!) to get a domain transferred. Wrote over 10 emails, got about 6 from them including the bot messages. Ridicolous!

 

[floatingworld]

The successful registration appears to be just a day earlier so there may have been some delay overlap for records to show that the name already regged

 

[mole]

Maybe Freddy is still recovering for the .EU landrush

 

[Kate]

Wot did you make sure to select Eurodns as admin-c contact ? This is a requirement for .lu that the admin contact be domiciled in Luxembourg.
Also bear in mind that there is a contract to be faxed back for the registry, paperwork takes time and in the meanwhile it looks like someone has had the same idea

 

[DotUSDomains]

Yes eurodns = not so good.

Emailed them with 1 simple question 2 months later got a cheeky reply from someone on there team (my guess a 14 year old kid by the way he spoke to me)

I believe freedy is quite active on the other forum.

 

[drakewla]

I "regged" vod.lu with eurodns last week.
Order #258357 : vod.lv

.lu != .lv !

In addition, EuroDNS is everything but serious. They owe me some money and are impossible to get in touch.

E-mail: no answer in a month
Telephone: they tell you to send an e-mail to the CEO
E-mail CEO: no answer...
Next week: I will do a sitting and scare their customers at their headquarter.

They don't give a s*** about their clients.

I would not recommend anyone to register a domain with EuroDNS; look at what happened with .fr: http://www.webmasterworld.com/forum25/2304.htm . As they use similar tricks for other countries, I would not be surprised if the same would happen with another ccTLD.

 

[wot]

.lu != .lv !

In addition, EuroDNS is everything but serious. They owe me some money and are impossible to get in touch.

E-mail: no answer in a month
Telephone: they tell you to send an e-mail to the CEO
E-mail CEO: no answer...
Next week: I will do a sitting and scare their customers at their headquarter.

They don't give a s*** about their clients.

I would not recommend anyone to register a domain with EuroDNS; look at what happened with .fr: http://www.webmasterworld.com/forum25/2304.htm . As they use similar tricks for other countries, I would not be surprised if the same would happen with another ccTLD.

Aha, could be I confused .lv with .lu - but why it would be restricted I don't know.

Anyway, never hurts to shake up these registrars. They still did not reply to me mail so reasonable cause for agitation.

 

[Kate]

...
In addition, EuroDNS is everything but serious. They owe me some money and are impossible to get in touch.

E-mail: no answer in a month
Telephone: they tell you to send an e-mail to the CEO
E-mail CEO: no answer...
Next week: I will do a sitting and scare their customers at their headquarter.
...

They never replied my E-mails either. So my guess is, they are routinely ignoring customers. At least it's not just me