NamesCon2020

Escrow.com - Phone Number - POOR Customer support

Located in Escrow Service Reviews started by Grilled, Oct 11, 2016.

Replies:
1
Views:
1,077

  1. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

    Posts:
    4,542
    Likes Received:
    6,057
    When you call the 888 number, it doesn;t always go through. I've noticed this today, and on weekends.You dial, and no ring tone, nothing. Perhaps my phone?

    upload_2016-10-11_11-48-15.png

    Looking in my emails, I see a California number for International Callers and a 888 number for US Customers. I called the California number, and confirmed with the CSR that the number I called was in fact the US number.

    upload_2016-10-11_11-52-1.png

    Maybe it's just in that one email? Here's another one with the international number being 888, and US being a 415 (San Francisco area code)

    upload_2016-10-11_11-55-46.png

    ...and again:


    upload_2016-10-11_11-58-4.png


    Upon reaching them, I have never received such lack of oversight for transactions. I had to pry every bit of information out of the rep to ensure we found a resolution, rather than hanging up and assuming everything had been taken care of. Their reps have little access to any information, and don't have access to a supervisor. I will NEVER use Escrow.com for another transaction. And if that means I have to bite the bullet with higher fee's from GoDaddy, or another service like Payoneer or DN.com, than so be it.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

    Posts:
    4,542
    Likes Received:
    6,057
    @Mauli Fry @Jackson Elsegood - Thank you for being a NamePros member who helps bridge the gap between domainer and Escrow.com.

    Can you please confirm on the phone number? Are US Customers supposed to call the 888 number, and International customers supposed to call a California Number?
     
    Last edited: Oct 11, 2016

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
Topics / Tags:
NameWorth
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...