Escrow.com - Poor service

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Buyer paid on January 1st. Escrow people sent following message on January 4.


In order to process your buyers payment, Escrow.com needs to confirm your phone number by speaking with you from the phone number listed in your Escrow.com customer profile. Please call us at your earliest convenience.

Thank you

Escrow.com Customer Support
30318 Esperanza
Rancho Santa Margarita, CA 92688

Toll Free 888.511.8600, U.S. and Canada
International 1.949.635.3800



I am trying to call. please wait...please wait....message for last 10 minutes.

why should not they call the customer and confirm? already charging significant fees - still not call the customer and confirm. Customer needs to spend on international call.

 

[Sentinate]

Been trying to get an email reply out of them for 3 days, nothing.

Started off using their web support form as no support email address mentioned on their site, but I'm not convinced it's even working properly. Would help if they sent an email to say they'd received something and will get back.

What's their regular support email, support @ escrow.com?