Email to original eNom customers: GET LOST

[WebInceptions]

I've been with eNom through thick and thin from nearly their beginning, and have spend well over $1 million over the years. After some tech issues they refused to fix a few years ago, I move many of my domains to another registrar, but left 1,500 domains at eNom.

Today I received an email from them saying that all accounts will have to continuously spend $100,000 with them per year to get stay in the better pricing classification AND that I will be dropped to one of their highest pricing categories in 30 days!

It's like someone took a class on how to do great business and retain customers, and they have chosen to do the EXACT OPPOSITE.

Time to start collecting those auth codes and putting those xfer requests in.... BYE ENOM!

 

[toughdomains]

i think im going with dynadot
enom replied 4 days (four days later) with...i realize 300 names doesnt mean whale but should be enough to stay in my range.

Thank you for reaching out to Enom support and being a valued reseller.

I do apologize for the price increase, it was not an easy thing for us as well. Due to the upcoming GDRP changes, we must adapt to stay competitive in this industry.

There was a decision made to streamline the pricing plans at Enom so that our resellers were placed in tiers based on their volume and growth. This was done in an effort to be transparent and consistent with our pricing for all our resellers.

Another reason was based on the increasing costs of running a reseller registrar business over the last few years. With the upcoming launch of the new GDPR requirements, this has put a lot of additional man-hours and costs into preparing for this industry-changing policy. We are dedicated to making this transition as smooth as possible for our resellers and are spending a lot of time and resources to ensure so.

We are also in the process of building out a new platform and API for our resellers that will bring even more functionality and capabilities to our resellers. We are doing so to maintain a strong and robust API and reseller platform.

This was not an easy decision to make and the consequences of such were weighed very heavily, however, this is the path we decided was the best for the future growth of our business and reseller base.

The silver plan still offers a very competitive pricing bracket as well. I do apologize, but this decision was also based on domain volume. For any concerns please let us know, we value our reseller relationship

https://www.enom.com/blog/
^ more information can be found on our blog.

Please feel free to reach out to us again if further assistance is required.
Best regards,

..I paid $700 for the reseller plan pricing....shouldnt I get some of that back since they are downgrading me? Thats a buy it...it doesnt go towards your reg fee.

 

[Name Trader]

@toughdomains - I think you made an excellent choice

 

[Name Trader]

Basically they are downgrading everyone from Platinum to Silver, I don't think they have a clue what they are doing.

Well I eventually got the email. They are keeping me at Platinum, and I haven't bought anything there for years. Go figure how good their analysis of usage was Did somebody else observe, their business model sucks. Bye eNom

 

[Name Trader]

Email uniregistry, tell them your a domainer, and they will give you bulk pricing.

Yeah. Like jumping from the frying pan into the fire. Just IMHO. Nice platform though.

 

[patents]

I'm disappointed with enom (and their new ownerTucows) for this short notice and huge increase in pricing so I'll be transferring out all our names. I've also had massive problems with other registrars such as Moniker and Fabulous which I won't be using again. NameBright looks like a viable option. Anyone using them?

 

[Stephen Fells]

We have used enom as our primary domain vendor since 2005 and over the last 13 years have spent more than a seven figure amount with them.

They recently increased the 'Refill Convenience Charge' by 67%. We additionally found out today that we are in a bracket that increases our per domain charge by 15%. Combined the changes significantly impact our margin.

The length of our business relationship and the amount of money we have spent means nothing. The platform is buggy (we currently cannot register .info domains - they recommend we register them through another registrar!) and getting support is as bad as it can be. We routinely wait 30+ minutes to speak to a support rep and have waited as long as two hours. Today we have been on the phone with them for 3+ hours.

We would change providers but need a company with an API that supports automatic domain name registration. Anyone know someone?

 

[toughdomains]

looks like they lost about 5 mil names up to Jan....im sure many more to come once info is updated
https://www.domainstate.com/registrar/enom.html

I'm disappointed with enom (and their new ownerTucows) for this short notice and huge increase in pricing so I'll be transferring out all our names. I've also had massive problems with other registrars such as Moniker and Fabulous which I won't be using again. NameBright looks like a viable option. Anyone using them?

your not the only one...looks like they already lost 4 mil names...at a buck a peice thats $4 mil. and this is only up to Jan 2018
https://www.domainstate.com/registrar/enom.html
they told me in a reply that the costs are going to the extra time needed to comply with gdrp so I guess they will have some extra relief with millions of domains they no longer have to manage. we were actually looking into their api for our customers as well so we are also looking for another api provider/reseller.

 

[BrandMart]

Switch to Namesilo / Dynadot. You won't regret.

 

[mr-x]

...we were actually looking into their api for our
customers as well so we are also looking for another api provider/reseller.

Hexonet.net, has a good api, good prices.

 

[Kate]

We have used enom as our primary domain vendor since 2005 and over the last 13 years have spent more than a seven figure amount with them.

With that kind of volume you should have sought registrar accreditation a long time ago.
Why bother with APIs when you can have direct EPP access ?

 

[anantj]

We would change providers but need a company with an API that supports automatic domain name registration. Anyone know someone?

Namesilo and Dynadot

 

[forge]

They recently increased the 'Refill Convenience Charge' by 67%. We additionally found out today that we are in a bracket that increases our per domain charge by 15%. Combined the changes significantly impact our margin.

If it's any consolation, there is no (IN)convenience charge if you mail in a check. If that is doable for your outfit. Unless they have recently changed this policy also.

 

[toughdomains]

Switch to Namesilo / Dynadot. You won't regret.

namesilo also bought by investment company...i chose dynadot for my personal domains.

 

[toughdomains]

Hexonet.net, has a good api, good prices.

funny you mention hexonet...they reached out to me about switching my domains but i already decided on dynadot ...but when I tried to contact corporate there was no reply. I would love to work with them for our api just waiting for an answer.

 

[NameSouq]

Definitely try Uniregistry / Dynadot for bulk domains. Best UI and great support also affordable & better pricing. Never try Epik. They are crappy and worse in terms of pricing and security.

 

[Name Trader]

funny you mention hexonet...they reached out to me about switching my domains but i already decided on dynadot ...but when I tried to contact corporate there was no reply. I would love to work with them for our api just waiting for an answer.

I think you made an excellent choice in Dynadot.com Personally. I cannot think of 1 negative thing to say about them. And that's pretty unusual for a somebody as pernickety as me

 

[Daniel Owens]

The best option is to have all your domains at Godaddy research suggests they are the best UI experience, customer service, prices, and more excellent then anyone else on the web!

 

[Name Trader]

The best option is to have all your domains at Godaddy research suggests they are the best UI experience, customer service, prices, and more excellent then anyone else on the web!

You must have had a good laugh typing that I had a 1 minute belly laugh when I read it Pushing a domain takes 5 Days. Yep 5 Days. Everywhere else takes 1 minute. Yep 1 Minute. And even after 5 days, you are not sure if it's completed. Sometimes they tell you something went wrong. Please try again (for another 5 days).

Only madmen keep repeating their actions expecting a different result. The madmen are running the hen-house over at GoDaddy.

I just bought a domain in their auctions, privately. It wasn't regged at GoDaddy. When it eventually arrive in my GoDaddy account, it was locked for transfer for 6 months. The origin registrar and ICANN both said it was free to transfer. What the ....?

 

[WebInceptions]

You must have had a good laugh typing that I had a 1 minute belly laugh when I read it Pushing a domain takes 5 Days. Yep 5 Days. Everywhere else takes 1 minute. Yep 1 Minute. And even after 5 days, you are not sure if it's completed. Sometimes they tell you something went wrong. Please try again (for another 5 days).

Only madmen keep repeating their actions expecting a different result. The madmen are running the hen-house over at GoDaddy.

I just bought a domain in their auctions, privately. It wasn't regged at Dynadot. When it eventually arrive it was locked for transfer for 6 months. What the ....?

I've had domains at Godaddy for years, and it takes less than a minute to push a domain, and I have the option of whether to add a 60 day lock or not.

 

[Name Trader]

I've had domains at Godaddy for years, and it takes less than a minute to push a domain, and I have the option of whether to add a 60 day lock or not.

You must have some magic dust sprinkled around. Every transfer I've done this year in or out has taken me 5 days. As a percentage. I'd say 100% of the time. But fortunately I don't use GoDaddy much.