Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[alcy]

I really wish I didn't update the app.

I always used web version.
no app

no changes here really

I hate complex ui.. it's about efficiency. that's why sav ui so good for me. but now thet have new ui so maybe more complex. ididnt even try

also sav prices up. now com price sucks. and io up but bit less than dyna.

my main names are com io

 

[NicTraders]

@Caleb Tweed
For some reason your devs have the scroll bars on the Dynadot site set to super duper tiny. It's not a browser setting - it's unique to the Dynadot site. When I view my portfolio (because it's a very long page) the scroll bar ends up being literally just a dot that I can barely grab with my mouse pointer (and I frequently miss it). It's a real annoyance. To be clear, this happens on Chrome and Edge, but not Firefox. Please, please could you ask them to set the scroll bar size to default rather than whatever custom setting they are using?...

Chrome:

Edge:

Firefox:

 

[MKA]

Why doesn't Dynadot allow for backup security keys?

Every other registrar that implements security keys allows you to register however many security keys you want. So if you lose the one on your keychain (or if it breaks) you can use the one you've stashed away.



This is the one feature that prevents me from moving the bulk of my domains to Dynadot.

Also, a passkey feature would be nice.

 

[Mister Funsky]

Is Dyna down for anyone else? Here on East Coast it is not functioning.

ADD/EDIT: It is back...only gone for about 3 mins or so

 

[Caleb Tweed]

@Caleb Tweed
For some reason your devs have the scroll bars on the Dynadot site set to super duper tiny. It's not a browser setting - it's unique to the Dynadot site. When I view my portfolio (because it's a very long page) the scroll bar ends up being literally just a dot that I can barely grab with my mouse pointer (and I frequently miss it). It's a real annoyance. To be clear, this happens on Chrome and Edge, but not Firefox. Please, please could you ask them to set the scroll bar size to default rather than whatever custom setting they are using?...

Chrome:
Show attachment 270969

Edge:
Show attachment 270970

Firefox:
Show attachment 270971

Just to confirm, you prefer the larger one that shows on firefox, correct? If so I'll have the devs take a look at changing that.

 

[Caleb Tweed]

Why doesn't Dynadot allow for backup security keys?

Every other registrar that implements security keys allows you to register however many security keys you want. So if you lose the one on your keychain (or if it breaks) you can use the one you've stashed away.

Show attachment 270972

This is the one feature that prevents me from moving the bulk of my domains to Dynadot.

Also, a passkey feature would be nice.

Would you want to have one has the primary and another set as the secondary if the first is unavailable? Or them both be equally be able to unlock the account at anytime.

 

[MKA]

Would you want to have one has the primary and another set as the secondary if the first is unavailable? Or them both be equally be able to unlock the account at anytime.

The latter. When I'm at home I should be able to use the key that's inserted in my computer (and within arm's reach) and if I want to access my account from work or my phone I can use the key on my key chain.

There's no need to discriminate between them. If I ever lose a key I'd will immediately log in with one my other keys to disable the lost key and probably buy a new one to replace it.

I don't like the SMS and Authenticator options because those are tied to your phone. And if my phone was to get stolen then it's pretty much over. Plus, SMS is not a particularly secure option compared to the other two.

 

[D Haynes]

I literally can't use the new app. It's sooooo bad.

 

[Caleb Tweed]

The latter. When I'm at home I should be able to use the key that's inserted in my computer (and within arm's reach) and if I want to access my account from work or my phone I can use the key on my key chain.

There's no need to discriminate between them. If I ever lose a key I'd will immediately log in with one my other keys to disable the lost key and probably buy a new one to replace it.

I don't like the SMS and Authenticator options because those are tied to your phone. And if my phone was to get stolen then it's pretty much over. Plus, SMS is not a particularly secure option compared to the other two.

Got it. I'll check into adding the option for a second key.

 

[Caleb Tweed]

I literally can't use the new app. It's sooooo bad.

Sorry to hear you don't like the update. What specifically about it don't you like?

 

[D Haynes]

Sorry to hear you don't like the update. What specifically about it don't you like?

It's way to busy. Too many menus in different places. Icons that don't really indicate what they represent. It's not at all intuitive. Just too much going on.

Is there a reason it was overhauled? For me it was fine as it was really. Now we have to learn it all over again and I don't think I can be arsed lol.

 

[Caleb Tweed]

It's way to busy. Too many menus in different places. Icons that don't really indicate what they represent. It's not at all intuitive. Just too much going on.

Is there a reason it was overhauled? For me it was fine as it was really. Now we have to learn it all over again and I don't think I can be arsed lol.

I'll pass your feedback along! Maybe we can get a toggle or something for certain windows.

 

[Name2go]

Are you still at work @Caleb Tweed ?

I sent you an urgent E-Mail regarding a DD marketplace issue.

 

[alcy]

Are you still at work @Caleb Tweed ?

I sent you an urgent E-Mail regarding a DD marketplace issue.

bro went on vacation with nick rep from sav

 

[MKA]

Got it. I'll check into adding the option for a second key.

More than 2 would be nice, at least 3.

 

[NicTraders]

Just to confirm, you prefer the larger one that shows on firefox, correct? If so I'll have the devs take a look at changing that.

Yep. As much as the smaller one might look nicer (particularly on the horizontal scroll bar), functionality is much more important in this case.

 

[Name2go]

bro went on vacation with nick rep from sav

LOL no, Caleb, team and engineers solved my problem immediately. Great service at the start of the weekend!

 

[vrwrys]

Account locked once again.My passwords are not working.Also when I clicked on the forgot password link in my email,I received a message that :" There was a problem with resetting password: You cannot use this page to reset your password because password change time expired".The second time I requested a password reset is when I received the message that my account was locked.

 

[Skyvisum]

@Caleb Tweed ,so today is the 23rd and a name expired 23rd and dynadot already put ads on the name .Seems this is the new route for dynadot and I can say Godaddy doesn't do this ,they give extra days and do not put any ads expired on same day like dynadot does .

Dynadot is going to cause a lot of UDRP cases and investors wouldn't know why this happened .But you are a risk at this point.

Moved names from Godaddy to you guys but it's time to move away for this reason .


Thank you for the times you guys were not putting ads on same day a name expired but even with the innovation you guys are bringing, you are slowly towing a path that would bring me problems by putting your ads same day a domain expires .

As I end this ,name has been unlocked to be transferd away .I would be moving others as well this week .

 

[Kyle Tully]

I won a name at auction, as soon as the auction ended I got a watchlist notification saying the name was available to buy.

Turns out it was the old owners marketplace listing.

Support told me to wait for the name to hit my account then ask to have the listing removed.

Surely once a name expires or is auctioned off any existing listings should be automatically voided and removed.