Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[dr manos]

Before the website upgrade, it was possible to bulk accept incoming account changes. That doesn't seem to be possible anymore.

Incoming pushes you mean?

 

[Embrand]

Incoming pushes you mean?

Yes. It is not a big problem, but it was quite convenient to bulk accept many incoming pushes if you had purchased many domains from another investor.

 

[dr manos]

Yes. It is not a big problem, but it was quite convenient to bulk accept many incoming pushes if you had purchased many domains from another investor.

hmmm i am quite sure i accepted about 5 from another account i own at once 10 days before, do not know if something changed last days

 

[Embrand]

hmmm i am quite sure i accepted about 5 from another account i own at once 10 days before, do not know if something changed last days

I only noticed it today when I had to accept 6 incoming pushes. There used to be an "Accept All" button or something like that, but I could not see it today.

 

[Caleb Tweed]

Before the website upgrade, it was possible to bulk accept incoming account changes. That doesn't seem to be possible anymore.

It looks like adding that button into the new design got looked over, but I've let our engineers know and they are working on putting it in as we speak! Thanks for letting me know!

 

[dr manos]

@calebdynadot another one case, found it as i pushed 2 names to sedo today.
In order for account change need to unlock the account, till recently after the unlock of account page went back to name in order to continue with push. Now goes to a page to unlock and then need to start over again searching the name.

 

[Caleb Tweed]

@calebdynadot another one case, found it as i pushed 2 names to sedo today.
In order for account change need to unlock the account, till recently after the unlock of account page went back to name in order to continue with push. Now goes to a page to unlock and then need to start over again searching the name.

Ah I see so it just sends you back to the manage domains page. I'll check with our engineers to see if we can have that changed!

 

[dr manos]

Ah I see so it just sends you back to the manage domains page. I'll check with our engineers to see if we can have that changed!

It stalls to the account lack etc status page and need to go to menu.
Imagien if you need to unlock 20 names to push to another account, need to go back after accoutn unlock, recheck all 20, unlock names etc etc

 

[capybara]

Now it is impossible to transfer out an expired domain, Dynadot wants me to "unlock the domain first" to get the code but when I try to unlock it says "This domain is expired. You must renew it before you can unlock it.". Really, Dynadot?

 

[dr manos]

Now it is impossible to transfer out an expired domain, Dynadot wants me to "unlock the domain first" to get the code but when I try to unlock it says "This domain is expired. You must renew it before you can unlock it.". Really, Dynadot?

Was always impossible there
You can renew with normal fee till 30th day of expiration and plus $10 between 31 and 40

 

[dr manos]

@calebdynadot 3 more things for auctions (pass to engineers plz)
1) When setting a filter and have some results, when pressing the bid button is better to
open in new tab, so results will stay at the other tab. Now need to search again. Could also open a pop up. Now only if browser accepts need right click and open in new tab.
2) for a reason ids of tlds and cctlds change many times an hour so when have a results set and refresh
after some time, appear other tlds/cctlds in results list (this is for years)
3)The best filter at auctions is missing all these years and is big surprise, at all auction platforms first filter is
the starred (watchlisted names), why to search one by one, in one page could be all and follow and bid.

Thanks in advance

 

[Caleb Tweed]

Now it is impossible to transfer out an expired domain, Dynadot wants me to "unlock the domain first" to get the code but when I try to unlock it says "This domain is expired. You must renew it before you can unlock it.". Really, Dynadot?

That has actually always been the case at Dynadot (as long as I can remember at least). You can still transfer expired domains out though! Please contact either our Chat support or [email protected] and our team would be more than happy to remove the expired flags so you can transfer!

 

[Caleb Tweed]

@calebdynadot 3 more things for auctions (pass to engineers plz)
1) When setting a filter and have some results, when pressing the bid button is better to
open in new tab, so results will stay at the other tab. Now need to search again. Could also open a pop up. Now only if browser accepts need right click and open in new tab.
2) for a reason ids of tlds and cctlds change many times an hour so when have a results set and refresh
after some time, appear other tlds/cctlds in results list (this is for years)
3)The best filter at auctions is missing all these years and is big surprise, at all auction platforms first filter is
the starred (watchlisted names), why to search one by one, in one page could be all and follow and bid.

Thanks in advance

Thanks for the recommendations! I'll pass those along to the team to see what we can do for 'em!
#3 should be fairly easy to add
#1 I think is a good idea, I'll certainly see what we can do for that however we don't have a ton of things on our site that open new tabs completely, but shouldn't be hard for our engineers to figure out, but I think the Pop-up idea like how our manage domains currently works might be fairly feasible to pull off!
2# Is this just for our Bulk Search for domains or is this on our Aftermarket pages as well?

 

[NicTraders]

That has actually always been the case at Dynadot (as long as I can remember at least). You can still transfer expired domains out though! Please contact either our Chat support or [email protected] and our team would be more than happy to remove the expired flags so you can transfer!

Hi @calebdynadot,
That particular request used to always take 5 days to be actioned. Is that still the case, or can it be expedited upon request?

 

[Caleb Tweed]

Hi @calebdynadot,
That particular request used to always take 5 days to be actioned. Is that still the case, or can it be expedited upon request?

Hello! It should be instantaneous if you contact chat support! The only time our team won't remove the expired flag is if it's after the 38th day of expiration.

 

[NicTraders]

Hello! It should be instantaneous if you contact chat support! The only time our team won't remove the expired flag is if it's after the 38th day of expiration.

Great, thanks. In the old days you had to submit a request and it never occurred earlier than 5 days. It seemed to be actually a timed thing, which only happened 5 days after submitting the request, I guess to discourage people from making such requests. I'm glad this is no longer the case.

 

[dr manos]

Thanks for the recommendations! I'll pass those along to the team to see what we can do for 'em!
#3 should be fairly easy to add
#1 I think is a good idea, I'll certainly see what we can do for that however we don't have a ton of things on our site that open new tabs completely, but shouldn't be hard for our engineers to figure out, but I think the Pop-up idea like how our manage domains currently works might be fairly feasible to pull off!
2# Is this just for our Bulk Search for domains or is this on our Aftermarket pages as well?

aftermarket only

 

[Caleb Tweed]

Hi Everyone,

We’re continuing our monthly product feature to showcase some of the products and tools we offer! We’re hoping that this will help familiarize new users with our platform, and brush up knowledge with our established users as well!

This month’s product feature is our Watchlist!

Our Watchlist Tool is an excellent way to stay on top of domains you’re on the hunt for, so you’ll know exactly where the domain is and when it will be available!Once a domain is added to the watchlist, our system will notify you if it will be available for registration, if it gets registered, if it is dropping in our backorders, or even if its going into our expired auctions! This way, you don’t have to manually check for every domain you’re looking for, as our system will remind you when and where to grab it.You can add domains to the watchlist from either the domain search, backorders, expired auctions, or marketplace by just selecting the star to the left of the domain!(Photo of star)To manage and view the domains you have on your watchlist, please follow the steps below:

1. Sign in to your Dynadot account.
2. Select “Domain Monitoring” from the left side menu, and then select “Watchlist” from the drop down.

You can even add domains to the list directly from the watchlist menu as well!

1. Click the "Add Domains" button.
2. Enter the domain name(s) you want to add in the "Watchlist" box.
3. Press the "Add to Watchlist" button to save your changes.

You can also specify a Watchlist-Specific email and phone number by going to "My Info" - "Notifications" in the Account section. Our system will send a message to that email/number when your watchlisted domain has an auction or backorder that's nearing it's end.

For Backorders, the watchlist will send you a notification 5 days in advance of when the domain will be dropping, so you have enough time to place your Backorder!

I hope this Product feature was helpful! If you have questions regarding this, please comment on this thread, or send me a DM, or reach out to our support team and we’d be more than happy to assist you!

 

[Rhinnnn]

Hi @calebdynadot

I qualify for Dynadot Bulk Pricing so I can renew .com domains for $9.83 instead of the standard $10.99 price.

But if I buy a domain from Closeouts its renewal costs $10.99, not $9.83:

Is this a bug, or is bulk pricing valid only when renewing domains that I already own (thus excluding Closeouts and Auctions)? Thanks!

 

[Caleb Tweed]

Hi @calebdynadot

I qualify for Dynadot Bulk Pricing so I can renew .com domains for $9.83 instead of the standard $10.99 price.

But if I buy a domain from Closeouts its renewal costs $10.99, not $9.83:

Show attachment 243240

Is this a bug, or is bulk pricing valid only when renewing domains that I already own (thus excluding Closeouts and Auctions)? Thanks!

At the moment the Closeout renewal price is the same across the board for all users. We may change that in the future, but as Closeouts are still new it's something we still need to look at adding. I'll let our team know of your request though!