Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Dynadot]

Am I the only one who can't add domains to Afternic Fast Transfer? It's been like that for me for several days.

You're not, our team have been working with Afternic to have the problem resolved, but we don't have an ETA on when it will be resolved unfortunately. At this time the domains should be showing as needing confirmation within your Dynadot account, however the confirmation is failing when submitted. We'll update the thread when we have more information on that. We're sorry for any trouble the bug is causing.

 

[tonyk2000]

however the confirmation is failing when submitted. We'll update the thread when we have more information on that. We're sorry for any trouble the bug is causing

Something so familiar here... the same happened with SedoMLS some time ago (SSL issue). Was discussed in this thread in June. As a matter of curiosity: 1) does Afternic connection have similar (ssl) problem? 2) Is it related with https://nakedsecurity.sophos.com/2020/06/02/the-mystery-of-the-expiring-sectigo-web-certificate/ ?

 

[Dynadot]

Our engineers haven't advised us of any SSL issues, however I will bring that up previous issue up with our engineering team to ensure nothing was overlooked, thank you.

 

[Dynadot]

Thank you all for your patience, our team have advised us that Afternic confirmations should now be successful. Please do let us know if you have any further problems confirming domains for Afternic.

 

[Winterburn]

I have forgotten the answer to the security question. Is there any way to resolve the issue and unlock my account without having to submit government-issued photo ID? I have had a mail from DD accounts which said:

"I'm sorry, but the secret answer you have provided for your secret question is incorrect. Before we can set your birth date to the correct date, we will need to verify your identity as the account-holder. Please send us a copy of your government-issued photo ID (drivers license or passport).

Best Regards,
K**** C******

Dynadot Support Team"

Is there any alternate way out as I do not want to share my photo id with my registrar?

 

[Dynadot]

I have forgotten the answer to the security question. Is there any way to resolve the issue and unlock my account without having to submit government-issued photo ID? I have had a mail from DD accounts which said:

"I'm sorry, but the secret answer you have provided for your secret question is incorrect. Before we can set your birth date to the correct date, we will need to verify your identity as the account-holder. Please send us a copy of your government-issued photo ID (drivers license or passport).

Best Regards,
K**** C******

Dynadot Support Team"

Is there any alternate way out as I do not want to share my photo id with my registrar?

I'm sorry to hear that, unfortunately this isn't something we could help with via Namepros. We'd just need to ask you to contact our account management team at [email protected] and they would be able to advise further on that.

 

[Grilled]

**friendly reminder to check your email for monthly dynadot promotions

Especially considering the current dynadot nP ad banner appears outdated.

 

[liftkid]

Hello, a debit was made in my local bank and it was you guys that charged it, I can't remember ordering anything and no recipt was issued. Can you guys at least show me what order that completed or refund my money.

 

[liftkid]

Reply as fast as possible. Its been over 24 hours and no message from you guys. I am Liftkid at dynadot.

 

[Dynadot]

Reply as fast as possible. Its been over 24 hours and no message from you guys. I am ** at dynadot.

Thank you for letting us know, we haven't made any recent charges on your account. Could you please contact our team at [email protected] with any information you have regarding the payment so they can investigate further? Thank you.

 

[liftkid]

Thank you for letting us know, we haven't made any recent charges on your account. Could you please contact our team at with any information you have regarding the payment so they can investigate further? Thank you.

Just mailed them. Hoping it will be resolved as soon as possible

 

[DomainBanana]

Dynadot team: nearly every other major registrar is available when we need them.

At Dynadot, I often see "Chat: Busy" and cannot reach support for hours.

Please be available for urgent situations.

Dynadot also goes down for "regularly scheduled maintenance" too often.

Like now.

A registrar that prides itself on UX/UI should focus on 100% uptime.

 

[tonyk2000]

Scheduled maintenance should not interrupt the service! We all know amazon .com for example - they have extremely complicated database and a bunch of transactions each and every minute, no doubts they perform backups and upgrades, but their website is always online! So, it is possible not to shut the service down in order to perform any type of maintenance...

In domains field, they only registrar I've dealt with who has/had similar issues (unavailable login area and/or delayed tasks) is... netsol (sorry about mentioning this name).

 

[eternaldomains]

I'm not sure if there's any imminent plans to add those options for our payouts unfortunately, but I will pass the request on to our team. Our team are currently looking into have Payooner added as a payment method however.

Any updates on Payoneer integration?

 

[BrandCollectors.com]

@Dynadot got issues with your payment processor via PayPal. and now i cant delete pending offers how to delete it?

 

[Grilled]

Do you have to pass a reading comprehension test to work in Dynadot support?

I know some 5th graders who could do a better job than some of those currently handling Dynadot support tickets.

Prediction: Dynadot won't win best registrar again.

 

[Dynadot]

Dynadot team: nearly every other major registrar is available when we need them.

At Dynadot, I often see "Chat: Busy" and cannot reach support for hours.

Please be available for urgent situations.

Dynadot also goes down for "regularly scheduled maintenance" too often.

Like now.

A registrar that prides itself on UX/UI should focus on 100% uptime.

I'm sorry to hear that, we have recently expanded our customer service team in each of our offices to allow us to provide better coverage, however our new team members are still training at the moment. You should start to see better support coverage across all time zones in the coming months however, as our new agents progress through their training.

I will also pass the feedback on to our team, along with the feedback from @tonyk2000, thank you both.

 

[Dynadot]

Any updates on Payoneer integration?

I'm sorry, we don't have any updates on if we're planning on supporting Payoneer unfortunately.

 

[Dynadot]

@Dynadot got issues with your payment processor via PayPal. and now i cant delete pending offers how to delete it?

I'm sorry to hear that, could you PM us with your Dynadot username so we can look into that further please? Thank you.

 

[Dynadot]

Do you have to pass a reading comprehension test to work in Dynadot support?

I know some 5th graders who could do a better job than some of those currently handling Dynadot support tickets.

Prediction: Dynadot won't win best registrar again.

Thank you for the PM, we've replied privately regarding the issue in question and have escalated problem with the support response to our management team.