Discuss your Epik Experience!

[Dandelion]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[DN Universal]

Is there some way to setup catch-all for emails AND use some external lander page like Sedo?

I'm curious why you would want to use a SEDO external landing page instead of a EPIK landing page? EPIK is way better!!!

 

[7363824]

... TrustRatings link should be placed anywhere in the footer or below the body, but not on the top...

Something I recently noticed on that. The trust ratings icon shows 5 stars but if you click on it ot goes the the rating page for that domain which I suspect in many cases like mine is unrated, could be confusing if an end user saw that...

 

[tonyk2000]

Trustratings was invented with trustpilot in mind. We all understand this. The logos are similar. So. as a domainseller, I prefer not to show this trustratings at all (the visitors may be misleaded). Moreover, imho, one should not expect <any-undeveloped-cool-domain. com> be rated by a "third party". Epik as a business - maybe, but not each and every domain from the Epik marketplace. Can bulk opt-out be arranged? Account by account basis (as some sellers may still want to show it due to one reason or another)...
@Rob Monster

 

[Rob Monster]

Trustratings was invented with trustpilot in mind. We all understand this. The logos are similar. So. as a domainseller, I prefer not to show this trustratings at all (the visitors may be misleaded). Moreover, imho, one should not expect <any-undeveloped-cool-domain. com> be rated by a "third party". Epik as a business - maybe, but not each and every domain from the Epik marketplace. Can bulk opt-out be arranged? Account by account basis (as some sellers may still want to show it due to one reason or another)...
@Rob Monster

The TrustRatings logo can be turned on/off at the domain level. There is no global setting for that. Also before NamesCon, a notable upgrade will be completed for it.

We have it on good authority that the trust signal does help with conversion/engagement which is why it was deployed in the first place. That said we have not split-test that yet.

Rob

 

[golan]

Regarding catch all, i might have missed the discussion, can it be used for external domains on Epic nameservers?

 

[Ntmt]

In Sedo case, IPs are frequently changed. So, just CNAME to sedoparking.com should be better. Not to forget about making a decision as to naked domain config ( @ ), as there should be different possible ways to setup it.

Found this article, thanks.

 

[Jurgen Wolf]

Please add one more option into your UI settings... to completely disable Estibot "appraisals" (to hide this data/column at all).
Thanks.

 

[Rob Monster]

Please add one more option into your UI settings... to completely disable Estibot "appraisals" (to hide this data/column at all).
Thanks.

Do you really care that this column exists, or are you asking for the ability to set up a custom views on the data? It is more realistic from a support documentation perspective that we give you the ability to set up custom views. We have a few requests for custom tabs for domain manager so I rather go that route. Yes?

 

[Rob Monster]

Question for the group about live chat.

As it is, we have the option of a live chat on SSL landers. It is attended by Epik staff and we actually see engagement with it. We usually get the prospect to submit an offer, but sometimes they don't and we send the transcript to the domain owner for their followup or input.

I am discussing with engineering about the option of adding web chat directly into their control panel where domain owners can chat directly with their arriving prospects and bring across the finish line. It would tie into the new CRM system that is coming online this month so there is a central record of the touch point.

What do folks think about that idea?

 

[Jurgen Wolf]

The less columns - the better.
Estibot data is 100% noise and can be safely removed/excluded.

 

[tonyk2000]

I have no need to view estibot appraisals for any purpose, so I'd prefer this column to disappear. If I can switch it off forever - fine. Moreover, I would appreciate if no queries about my domains would be sent to estibot at all (even in background and invisible). The reason is that their "system" will notice who is quering and may use this extra data in their so-called algorithm (epik -> epik customers -> domainer owned etc.)

 

[tonyk2000]

What do folks think about that idea?

If, as the result, there would no more annoying blue "feedback" in the right bottom corner - this would be great. No need to have an opportunity to submit a feedback on each and every page inside the account, it should be something separate, like a chat. Or, better, normal tickets system.

 

[Rob Monster]

If, as the result, there would no more annoying blue "feedback" in the right bottom corner - this would be great. No need to have an opportunity to submit a feedback on each and every page inside the account, it should be something separate, like a chat. Or, better, normal tickets system.

If you mean this:

It is an attended live chat.

Right now it is attended by Epik personnel. The question is whether domain owners themselves would want to have the ability to live chat with their prospects.

 

[Jurgen Wolf]

Regarding Chat between sellers and buyers...
Make it as option... who needs it - will switch it ON.

 

[tonyk2000]

If you mean this:

Yeah, this blue thing. On my screen it says "feedback" though. It is not "native" for the design, is it? Also, why waste space showing icann and domaining icons inside the account, on each and every page? I know that Epik is ICANN accredited, and whether it paid domaining .com for a listing is irrelevant for domain management needs.
As for support in general - if I have an urgent issue, I'll prefer to call. Should it be 24/7 and with multilingual support as Epik staff is located in different countries - fine. I would have no issues speaking and understanding English, but my personal preference would be either Spanish or Russian And, if the issue is not urgent - I'd rather submit a ticket. It would allow to better route it to appropriate staff member, with better history and tracking. So, live chat may only be useful for endusers in aftermarket transactions who may not be well familiar with what happens and why. Imho.

 

[tonyk2000]

Live chat between sellers and buyers on Epik platform (under Epik brand!) should not be allowed. It is normal security. Epik never knows what the buyer or potential buyer may say, and how the seller may react. It may harm the brand. If the buyer has a question - and he is on Epik powered lander with a chat icon - then only Epik support member should respond.

 

[loredan]

Live chat between sellers and buyers on Epik platform (under Epik brand!) should not be allowed. It is normal security. Epik never knows what the buyer or potential buyer may say, and how the seller may react. It may harm the brand. If the buyer has a question - and he is on Epik powered lander with a chat icon - that only Epik support member should respond.

Agreed. Epik would risk denting its brand if a chat conversation goes wrong. Any chat conversation should be carried out by the Epik support team.

 

[Jurgen Wolf]

LiveChat with Epik team is useful for domainers as well...
I use it very often to send my suggestions, to report the detected bugs etc.

For example, as my last suggestion regarding Epik CSS...
Check how Epik UI looks in 1920x1080 @ 96 dpi in Chromium when browser is configured with the following settings:
font - DejaVu Sans
font size - Large
minimum font size - 12.

 

[Jurgen Wolf]

p.s. DejaVu - default/canonical font on Linux machines.

 

[Jurgen Wolf]

Regarding Chat between sellers and buyers...
Make it as option... who needs it - will switch it ON.

The more simple solution for Epik landers...
If seller wants this chat - just show the seller's SkypeID... and that's all.