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Discuss your Epik Experience!

Located in Domain Marketplace Reviews started by dande, Jul 24, 2019.

Replies:
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  1. Tin Nguyen

    Tin Nguyen EPIK INFOSEC CONSULTANT | MICROSOFT TIER III Epik.com Staff

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    I have most of my portfolio at Epik because:

    ** Prices are consistently industry's lowest (for .com at least)
    ** Superior support (as advertised)
    ** Landing pages are second to none
    ** Ability to check domains' performance and portfolio value
    ** Offers option to set "continue shopping" versus always going to the cart after adding a domain
    ** Bitcoin accepted
    ** Quick and easy pushes to other Epik accounts
    ** Free domain appraiser tool
    ** Nice marketplace
    ** Always striving to improve on things that are already great
    ** Approachable and accessible Founder/CEO
     
    Last edited: Oct 19, 2019
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    Thanks for the quick response. As mentioned, I was having grumpy issues as well.

    Indeed he is.

    What also led to this impression was having to select if the chat was related to Epik, or another named company I hadn't heard of despite being logged into epik. Thinking it could have been a split virtual office type deal. Though, good to hear it's not, and that there aree internal security measures distributed throughout.
     
    Last edited: Oct 19, 2019
  3. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    We'll simplify that intake on the Support chat -- there are more questions on there than we need to start a chat. Update to follow there. @Jess Robison
     
  4. Votumejero

    Votumejero Established Member

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  5. Jess Robison

    Jess Robison Member Epik.com Staff

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    @Grilled I made some changes to the information box when starting a chat - you should no longer have to select a department. You only need to input your name, email address, and your question. Hope this new setup is helpful. I am the Director of Client Services for our Support team. My direct email is [email protected] if you find you have further questions regarding the setup there. Have a great day!
     
  6. Embrand

    Embrand Top Member ICA Member Gold Account VIP ★★★★★★★★★★

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    @Jess Robison Could you please explain how MaxLock works since I cannot find detailed information on your website.

    Does it work on an account level or individual domain level? And how is it activated and removed? Thanks.
     
  7. Bob Hawkes

    Bob Hawkes formerly MetBob NameTalent Gold Account VIP Trusted Blogger

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    Since you are so competitive in most services, I thought I would ask about your .best prices. It shows, even for clearly non-premium names (I just entered a bunch of random characters) $90 if signed in to a NamePros-enabled Epik account and $125 if not, even though the wholesale price is about $15 now and several of your competitors have prices of about $18 per year. Is there some possibility that when the .best wholesale prices were dropped in the summer it was not implemented? Or is it because .best registered before March still carry the old renewal fee and for some reason your system is not differentiating. Thought I would ask.
    Bob
     
  8. Jess Robison

    Jess Robison Member Epik.com Staff

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    @Embrand MAX LOCK is controlled on the Admin side and is applied to the Epik account itself, not individual domains. A lot of customers will use the MAX LOCK to ensure 110% a domain is not accidentally transferred out. On the security side of things, you can control that through your account under View Profile - Security. We offer 2FA, Google Authentication (recommended), and IP Whitelisting (only recommended if you do not travel a lot of access your account from many IP's). If you find you need further assistance or have questions you are welcome to email into [email protected] - supply your account PIN # or email me directly at [email protected]. Thanks!
     
  9. Jess Robison

    Jess Robison Member Epik.com Staff

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    @Bob Hawkes yes, I can confirm the pricing you quoted is valid at Epik.com. I am copying our TLD Manager here - @Sufyan Alani can we look into .BEST and see if we can get better pricing?
     
  10. epik

    epik Member Epik.com Staff

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    @Votumejero checking in here - were you able to get your forwarding set up? If not, message me directly at [email protected] - supply your account PIN # and Domain Name so I can assist you further, thanks!
     
  11. Sufyan Alani

    Sufyan Alani Member Epik.com Staff

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    Hi Bob,
    Thanks for bringing this one into our attention!
    I'll reach out to .BEST registry and get back to you as soon as possible.
    Have a lovely day, Bob!
    Regards,
    Sufyan
     
  12. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    Last edited: Oct 21, 2019
  13. Jess Robison

    Jess Robison Member Epik.com Staff

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    @tonyk2000 yes, that is myself. I have been with Epik since 2012. As for that specific email being sent out, that was discontinued years ago. :)
     
  14. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    Good to know :) Actually, I never considered an opportunity to try Epik registrar because I had to blacklist all @ epik .com in my spamfilter. Will now remove this "ban". Thanks a lot.
     
  15. Jess Robison

    Jess Robison Member Epik.com Staff

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    @tonyk2000 great, we would be happy to work with you! Reach out to me at [email protected] and let's review your Epik account and make sure you have the best pricing we can give you and discuss a plan with moving forward.
     
  16. TCK

    TCK NameOptions.com VIP ★★★★★★★★★★

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    What is the cost of a new reg and the cost for transfer?
     
  17. cbd

    cbd Upgraded Member Gold Account

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    I'm playing around with the rental option at Epik.

    When I list a domain for rent, the landing page says "Start a payment plan for [$]". Wouldn't it make more sense if it stated "Rent this domain for [$]/month"?
     
  18. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    I admit that in my first months of domaining (it was many years ago) I did so-called "outbound marketing". Now I understand that it was wrong. Spam is always spam. I follow recent developments @ Epik registrar without being a customer, and, since Epik gave public assurance that the negative (spam) is in the past - maybe it is indeed time to try something new :)
     
  19. Jess Robison

    Jess Robison Member Epik.com Staff

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    @TCK our default pricing is located here https://registrar.epik.com/prices/registration/toplevel. If you are a part of a special price group, you will need to log into your Epik account first and then go to the link supplied. If you have an Epik account already, email me at [email protected] so we can get the best pricing set on your Epik account. Look forward to hearing from you!
     
  20. Jess Robison

    Jess Robison Member Epik.com Staff

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    @cbd thank you for your feedback. Right now the text "Start a Payment Plan for" is standard text for someone starting a rental or financing plan. If I am understanding you correctly, you wish to see the text reflect more of a direct note based on whether the listing is a rental or financing, correct?

    Example: "Start a Rental Plan for" OR "Start a Financing Plan for"
     
  21. cbd

    cbd Upgraded Member Gold Account

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    Yes that's correct - right now, it doesn't sound like a rental plan. "Start a payment plan" sounds like financing. Of course, they're very different things in reality, so it would be nice if the verbiage were clearer.
     
  22. Jess Robison

    Jess Robison Member Epik.com Staff

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    @cbd confirmed here. Let me get that feedback passed along to our team. Thank you again!
     
  23. sellnow

    sellnow Established Member

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    IMO , Epik is one of the best registrar with multi solution for every specific customer , suitable as "All in one domain registrar"
     
  24. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    Jessica is correct. We did historically have some outbound selling capability for selling off the expiry stream. We did not want the domains to just drop and fall into the hands of the likes of Namebright or other bulk dropcatcher. We did not really care what price we got but just viewed it as a way to get customers. However, it was not popular or really all that effective and so we stopped essentially all outbound and instead:

    1. Send expiry stream to Snapnames.

    2. Send expiry stream to Daily Diamonds: https://marketplace.epik.com/daily-diamonds

    3. Warehouse domains with SSL landers for cases where we think a domain should not be dropped.

    Overall, it is a much better solution, and yes email deliverability is better this way. I would advise most people to not waste their time with outbound.
     
  25. Avijit Roy

    Avijit Roy Upgraded Member Gold Account VIP

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    Hello I don't know if it answered yet ,

    Can you guys please let me know, if I bring my own lead how much do they charge at Epik?

    Dan currently charge 5%.
     

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