DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[frank-germany]

We appreciate your opinion but have to agree to disagree. Some sellers from this forum know what kind of extensive product research we're performing for the next version of DAN that we're preparing to launch. We listen to every feedback we receive but might simply not agree with all feedback.

We're validating everything and anything we do, that has been our methodology from day one.

Some sellers might simply not agree with some of the features we offer or how we design our product and that's perfectly fine .

when I make claims or accusations
that's never out of the blue
but for a good reason
and I'm always able to prove

you are doing counterproductive stuff on your German LandingPage
I have tried multiple times to get your attention
and that's not an opinion

are you testing German Landing Pages separately for the German market?

means:
do you rotate slight variations in order to track results?

or is that done only for the international market?

I'm selling domains to Germans since about 20 years
and I know a mistake when I see one

 

[DAN.COM]

It seems rather odd that our last request for info from DAN has not been answered during their recent visit here. Is this not important to you, @DAN.COM? It appears so; you failed to answer when Skyvisum de facto asked you to explain this, and then you failed to explain this again when we pointed out that you ignored his alarming post.

Due to your delay, we will only have to discuss the issues raised by Skyvisum next Tuesday (instead of today). We hope to hear from you by that time because—to us—this seems to be one of those biggies that are slightly more important than your upcoming site upgrade. Trust, you know ... it should be listed somewhere there too, probably right below that bug #248 you are actively dealing with these days.

Thanks.

You've missed our reply from yesterday it seems:

We've completed a review of what caused the issue and it was caused by either human error on our end or a bug in the Godaddy selection tool which selected the wrong domain to be pushed along with the correct domain.

Our transfer process at Godaddy is adjusted after this incident and our team is getting additional training next week to make sure our team learns from the mistake.

Having said this, at DAN no seller or buyer can ever get a negative financial impact from mistakes or technical issues. We're not a perfect company and are honest enough to never claim we do not make any mistakes.

However, we take our responsibility as we've done so in the past 7 years. If the domain was lost, for example, the buyer would have received a refund from us and the seller would have kept the payout.

 

[DAN.COM]

when I make claims or accusations
that's never out of the blue
but for a good reason
and I'm always able to prove

you are doing counterproductive stuff on your German LandingPage
I have tried multiple times to get your attention
and that's not an opinion

are you testing German Landing Pages separately for the German market?

means:
do you rotate slight variations in order to track results?

or is that done only for the international market?

I'm selling domains to Germans since about 20 years
and I know a mistake when I see one

Yes, we keep track of conversion ratios per language we offer our services in. We do this because wrong translations can even impact a specific page that works really well in English but not so well in German.

Our sales ratio does not indicate any deviation from our German, Dutch, or English copy. If it did, we'd be the first to correct it.

 

[UmerK]

@DAN.COM any ETA for resolving of issues with Payoneer?

Also; are you going to allow payoneer payouts in future?

Looking forward to your response, cheers.

 

[s.g]

You've missed our reply from yesterday it seems:

Show attachment 172363

We've completed a review of what caused the issue and it was caused by either human error on our end or a bug in the Godaddy selection tool which selected the wrong domain to be pushed along with the correct domain.

Our transfer process at Godaddy is adjusted after this incident and our team is getting additional training next week to make sure our team learns from the mistake.

Having said this, at DAN no seller or buyer can ever get a negative financial impact from mistakes or technical issues. We're not a perfect company and are honest enough to never claim we do not make any mistakes.

However, we take our responsibility as we've done so in the past 7 years. If the domain was lost, for example, the buyer would have received a refund from us and the seller would have kept the payout.

That's more than fair. It sounds like a responsible business acting like its own insurer.

Sorry about overlooking that. We went to the original post and through the relevant two recent pages (since our response). As we noticed no visible reply and no answer to our post from last week, we assumed you answered all the other topics but this. Our apologies.

 

[DAN.COM]

Quick update, the great folks at Payoneer have resolved the issue. Payouts via Payoneer should process smoothly again.

Thank you for your patience!

 

[UmerK]

Quick update, the great folks at Payoneer have resolved the issue. Payouts via Payoneer should process smoothly again.

Thank you for your patience!

Thanks a tonne!

Would the payouts which were declined and are still pending refund be approved?

Do you recommend sending them a request to approve it?

 

[alcy]

people use payoneer? seriously why? what are advantages? I thought dan had a complete set of payouts with pp btc wire... alternating them as needed ..

 

[alcy]

dude there is no installments on import lead

just cause u add new lead and then tell buyer to go buy it via instalment page it doesnt mean u get 5%... u get whatever buyer uses to checkout . if add lead email then 5%... or 9% otherwise

also careful with 2k plus sales and paypal payout... I forget it it costs more to get it or they dont do it period... @LaszloSchenk

@LaszloSchenk plz briefly comment. .ty

 

[UmerK]

people use payoneer? seriously why? what are advantages? I thought dan had a complete set of payouts with pp btc wire... alternating them as needed ..

I am based in Pakistan.

Banks are quite slow and ask for invoices and what not if you use a direct wire transfer.

The rates they give are lower as well.

For me, Payoneer is a lot easier as I can hold funds and do a single withdrawal.

Payoneer debit card also means I can do reinvesting purchases a lot more easily.

In payoneer you could get funds within 3 days, with the bank it'll probably take 10 days or more.

 

[LaszloSchenk]

@LaszloSchenk plz briefly comment. .ty

Good morning,

This is correct. As our transfer department needs to perform manual labor for multiple months in a row the commission cannot be reduced to 5%. It would no longer be viable to offer a 5% commission as we:
- have to configure the domain's DNS records for the buyer which often happens multiple times during such a plan
- have our account managers chase your buyers by phone and email whenever an installment payment is delayed

Lastly, the Paypal payout threshold currently is $2000 indeed.

Best regards,

 

[FolioTeam]

I am based in Pakistan.

Banks are quite slow and ask for invoices and what not if you use a direct wire transfer.

The rates they give are lower as well.

For me, Payoneer is a lot easier as I can hold funds and do a single withdrawal.

Payoneer debit card also means I can do reinvesting purchases a lot more easily.

In payoneer you could get funds within 3 days, with the bank it'll probably take 10 days or more.

It will also go a long way if @DAN.COM can give us the option of maintaining a balance on the platform and choosing when and how much we wish to withdraw.

@LaszloSchenk is that possible?

 

[eternaldomains]

Quick update, the great folks at Payoneer have resolved the issue. Payouts via Payoneer should process smoothly again.

Thank you for your patience!

So, for the currently reversed payments, I suppose we have to wait for 7-10 business days before you resend the payments right?

 

[frank-germany]

Yes, we keep track of conversion ratios per language we offer our services in. We do this because wrong translations can even impact a specific page that works really well in English but not so well in German.

Our sales ratio does not indicate any deviation from our German, Dutch, or English copy. If it did, we'd be the first to correct it.

I'm sure
that you create doubt in some German potential customers
in displaying unusual information in regard to the VAT

and therefore shy them away

DAN is not a trusted source to a German end user
if they know any it's Sedo

you do 2 things wrong to the German market:

explaining what VAT is
nobody does so in Germany
and every German knows
what VAT is
and what is means

telling them that the end price ist an
estimate

Germans are exactly thinking people
they don't want an estimate
they want certainty

 

[DAN.COM]

I'm sure
that you create doubt in some German potential customers
in displaying unusual information in regard to the VAT

and therefore shy them away

DAN is not a trusted source to a German end user
if they know any it's Sedo

you do 2 things wrong to the German market:

explaining what VAT is
nobody does so in Germany
and every German knows
what VAT is
and what is means

telling them that the end price ist an
estimate

Germans are exactly thinking people
they don't want an estimate
they want certainty

I'll try explaining this one more time.

The assumption that you make here which is false is that we want to explain what VAT is.

You have to realize that a German buyer can either be a business buyer or a private buyer and that you need all information from the buyer and seller before you can determine if VAT is applicable or not.

That's why it's crucial to inform users beforehand about the total price picture rather than surprising them at checkout with an increase due to adding VAT, if applicable, for example.

When a visitor from Germany lands on a for sale page, we do not yet know yet if this is going to be a private acquisition or business purchase.

However, we start managing their expectations up front and we make sure the buyer does not get surprised negatively, but only positively when the VAT isn't charged due to their situation.

Some possible scenarios that clarify the above:

1: When the buyer is a company from Germany and seller from the US, no VAT is charged!

2: When the buyer is a company from Germany and the seller a company from the Netherlands, no VAT is charged

3: When the buyer is a private individual from Germany and the seller is from the Netherlands but also a private individual, no VAT is charged

4: When the buyer is a private individual from Germany and the seller is a company based in Germany, the German VAT rate is applicable

and there are plenty of other scenarios that I do not even mention which make this subject even more complex. This is why we must include that the VAT we show on the for sale page is an estimate and after step 1 of checkout, it can be updated because that's the only moment we can 100% accurately determine if VAT is applicable or not.

To conclude, when we didn't use the current model (before 2017) to show an indication that VAT might be applicable based on the data we have (buyer IP/location & Seller settings), we had a big drop off in checkout and plenty of cancelations because buyers would complain that we increased the price at checkout, while we simply added the VAT when applicable.

Since we've implemented the current model, those problems are gone because of the above described.

In the situations described above, we never surprise buyers and we have the data to back that this model works best of all models that we've tried.

Please let me know if you now understand why we do it this way. We do this not because we're stubborn as you indicate but because we operate a marketplace for almost 8 years now and have gone through quite some product development cycles to get to this point.

We talk to buyers every single day and know what friction points our marketplace has. If you sell with us, you have to trust we're competent to do what's right for you as well.

Besides that, we even offer the most extensive VAT settings provided by any online marketplace.

You can even sell in a way with us that WHEN vat is applicable that it will be calculated on invoice level so the buyer always sees one BIN price on the lander that doesn't change. For example, the buyer sees a $1000 BIN price. After submitting his/her billing details we observe that you do have to charge VAT. Then we calculate the ex VAT price and reverse calculate the VAT as being part of the total price.

You can also sell ex VAT which you now do, where we add the VAT when applicable to the BIN price shown.

We also offer the option to show no VAT at all and to not charge VAT for any transaction you have with us.

So we offer you all the options to sell it your way, but without providing any proof or proper argumentation you keep asking us to change our model.

Lastly, you mention: " Germans are exactly thinking people they don't want an estimate they want certainty"

You cannot offer certainty when you do not have all information to provide certainty. That's why we manage expectations so your German buyers do not get uncertain at checkout due to a surprise increase in price at checkout.

 

[DNGear]

I've been thinking about some more features that might be beneficial to sellers.

• Buy now / add to cart click stats, so you can see the funnel. E.g. domain.com is viewed 45 times, had 5 clicks on buy now, 2 buyers filled in their contact details, resulting in 1 sale.
• Not sure if this happens already, but cart reminders for buyers that have left during the checkout process, but filled in their emailaddress.
• Add an option to add x-amount of keywords and/or x-amount of categories to listings to improve the search engine. This might also help with brandables that don't show up in search. E.g. domains like safetii.com or vigovi.com most likely will never show up in searches with the current search engine.
• Another solution could be to search through the domain description field as well and include those results in the search engine. And it would be a good incentive to actually fill in the description field.
• Allow the display of the trafficstats on a per domain basis. I've got some domains that I would like to show the stats for, but I can only allow it for all domains, only above 100 visitors or none at all.
• Another option could be the make the amount of visitors before showing the stat configurable. Only show if X monthly visitors, where the seller can decide the number X.

@DAN.COM

I do know you people follow the buyers. Can you please provide us some insights about this?

Buy now / add to cart click stats, so we can see the funnel. E.g. domain.com is viewed 45 times, had 5 clicks on buy now, 2 buyers filled in their contact details, resulting in 1 sale.

 

[frank-germany]

You have to realize that a German buyer can either be a business buyer or a private buyer and that you need all information from the buyer and seller before you can determine if VAT is applicable or not.

Thank you for explaining in detail
and yes I think you have the most sophisticated VAT procedure available

Please let me know if you now understand why we do it this way.

I always did
you doing great

but you explain stuff
I didn't ask for

you explain what you understand I ask for
but that's not what I ask for

Every buyer from Germany has to pay VAT
it doesn't matter if he/she/they are business or individual

But thats not my concern

I'm NOT asking you
to remove the info about
that VAT has to be paid and
how much it will be


thats not my concern

you do this extremely well
I love it


now please try to understand what I'm asking



you have that link
that explains in a pop-up window


what VAT is;
that is superfluous
as very German knows it

and it disturbs the flow

 

[frank-germany]

Lastly, you mention: " Germans are exactly thinking people they don't want an estimate they want certainty"
You cannot offer certainty when you do not have all information to provide certainty. That's why we manage expectations so your German buyers do not get uncertain at checkout due to a surprise increase in price at checkout.

that is a mistake.
you know exactly what the VAT to a German buyer will be.

They always need to pay VAT

and that will always be 16% as for now

and that amount is not estimated
but is a very exact number

 

[DAN.COM]

that is a mistake.
you know exactly what the VAT to a German buyer will be.

They always need to pay VAT

and that will always be 16% as for now

and that amount is not estimated
but is a very exact number

Well, that's not correct. A German buyer that buys a domain from another EU based non-business seller will not pay any VAT. A German business buyer will also not pay VAT when buying from an EU based VAT registered business.

If what you raise is a content issue, please PM us a proposal of how you'd formulate that and we'll run it through our German translator for a check.

 

[DAN.COM]

@DAN.COM

I do know you people follow the buyers. Can you please provide us some insights about this?

Buy now / add to cart click stats, so we can see the funnel. E.g. domain.com is viewed 45 times, had 5 clicks on buy now, 2 buyers filled in their contact details, resulting in 1 sale.

Thanks for the feedback DNGear, we'll consider this.