DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[DAN.COM]

Do you have a time frame for the next launch/update? If it is mentioned above in the thread I apologize if I missed it.

We, unfortunately, don't have a publicly announced launch date yet but are working very hard to launch as soon as possible.

 

[BrandVenue]

We didn't change our bank account, however, we did update the account holder name to: DAN Domain Transfer Foundation. This is the entity that manages buyers & sellers funds for domain sales.

Since we're not the receiving party but the sender of funds, the change shouldn't have impacted our sellers.

We're aware that Payoneer is recently (last 48 hours) causing issues for some sellers since the change. It's important for Payoneer users to inform Payoneer about the issue so they can fix it. We've also requested support from Payoneer to resolve this issue and expect a quick and swift solution from them soon.

@DAN.COM one of my payout for low five figure was reversed by Payoneer yesterday. Today I contacted Payoneer support about it and they said it was reversed because sender name had "Transfer" written on it. They said they will send payment department a request for review to check if it'd be possible to receive payment from this sender in future.

 

[DAN.COM]

@DAN.COM one of my payout for low five figure was reversed by Payoneer yesterday. Today I contacted Payoneer support about it and they said it was reversed because sender name had "Transfer" written on it. They said they will send payment department a request for review to check if it'd be possible to receive payment from this sender in future.

Hi BrandVenue,

Feel free to add us to your communication with your account manager at Payoneer so we can accelerate their whitelisting of our account name.

Kind regards,

Dan

 

[xeroox]

We appreciate your opinion but have to agree to disagree. Some sellers from this forum know what kind of extensive product research we're performing for the next version of DAN that we're preparing to launch. We listen to every feedback we receive but might simply not agree with all feedback.

We're validating everything and anything we do, that has been our methodology from day one.

Some sellers might simply not agree with some of the features we offer or how we design our product and that's perfectly fine .

I think one of the frank issue was the $100 showing in the SERPs for the domains. Can't you just remove the minimum $100 from the meta description? It should be pretty easy and it solve one of the issue. About the $100 in the offer page maybe test different variations of the wordings and let the seller choose what they want so everyone can be happy?. Like " the seller didn't specify the minimum offer "

 

[DAN.COM]

I think one of the frank issue was the $100 showing in the SERPs for the domains. Can't you just remove the minimum $100 from the meta description? It should be pretty easy and it solve one of the issue. About the $100 in the offer page maybe test different variations of the wordings and let the seller choose what they want so everyone can be happy?. Like " the seller didn't specify the minimum offer "

This was fixed about a month ago. Do you still encounter this issue?

 

[xeroox]

This was fixed about a month ago. Do you still encounter this issue?

You are right the meta issue is fixed.

 

[eternaldomains]

@DAN.COM one of my payout for low five figure was reversed by Payoneer yesterday. Today I contacted Payoneer support about it and they said it was reversed because sender name had "Transfer" written on it. They said they will send payment department a request for review to check if it'd be possible to receive payment from this sender in future.

Was Trisha the one handling your request?

 

[BrandVenue]

Was Trisha the one handling your request?

No, Allan. Can you see your global payment details page? After chat I noticed my Global payment service page wasn't loading so I contacted again about it and to my shock they said my Global payment service has been disabled. I explained everything why right after cancelling this one particular payment which happens to have "Transfer" written on sender name they disabled my global payment service and requested for manual review of this suspension. They reopened the case and asked for 3-5 business days to review. If they don't enable my global payment service it will impact greatly on my business. Reminds me of butterfly effect. Dan changes name of their bank account in the Netherlands and from another part of the world I lose access to a very valuable service for my business.

 

[eternaldomains]

No, Allan. Can you see your global payment details page? After chat I noticed my Global payment service page wasn't loading so I contacted again about it and to my shock they said my Global payment service has been disabled. I explained everything why right after cancelling this one particular payment which happens to have "Transfer" written on sender name they disabled my global payment service and requested for manual review of this suspension. They reopened the case and asked for 3-5 business days to review. If they don't enable my global payment service it will impact greatly on my business. Reminds me of butterfly effect. Dan changes name of their bank account in the Netherlands and from another part of the world I lose access to a very valuable service for my business.

Mine still looks ok I think, I can go to the page and look at my Banks' details and whatnot. Hope yours will be fixed back soon.

 

[eternaldomains]

We didn't change our bank account, however, we did update the account holder name to: DAN Domain Transfer Foundation. This is the entity that manages buyers & sellers funds for domain sales.

Since we're not the receiving party but the sender of funds, the change shouldn't have impacted our sellers.

We're aware that Payoneer is recently (last 48 hours) causing issues for some sellers since the change. It's important for Payoneer users to inform Payoneer about the issue so they can fix it. We've also requested support from Payoneer to resolve this issue and expect a quick and swift solution from them soon.

account manager

I don't think any Payoneer user will know who's the correct person to contact. We don't have any managers assigned to our accounts last I checked. And according to this page https://www.linkedin.com/company/payoneer/people/ I can see at least more than 100++ types of managers working for Payoneer. So who to go to?

The simplest & fastest solution would be to change back the bank account's name to 'DAN.com'. You used this before (before changing back to Undeveloped BV, not sure what's with this reversal), and all payments from 'DAN.com' went through without any problems.

It's very hard for users to contact Payoneer except via Live Chat, and even then there's no option to include other people into the chat line. Other than that, Payoneer is unlikely to budge unless a HUGE number of users complain on their community forum.

At any rate I've posted a thread there at https://community.payoneer.com/en/d...on-previously-undeveloped-bv-dan-com/p1?new=1 , so please directly inform the others affected to participate in that thread as well

However I will still request to change back the bank account's name. It's very likely that the word "Transfer" is a "Money Laundering red flag trigger". EDIT TO ADD: It seems more dangerous to keep this name (DAN Domain Transfer Foundation) if it's going to end up triggering more red flags from other banks and potentially getting every seller marked as a launderer.

 

[BrandVenue]

I don't think any Payoneer user will know who's the correct person to contact. We don't have any managers assigned to our accounts last I checked. And according to this page https://www.linkedin.com/company/payoneer/people/ I can see at least more than 100++ types of managers working for Payoneer. So who to go to?

The simplest & fastest solution would be to change back the bank account's name to 'DAN.com'. You used this before (before changing back to Undeveloped BV, not sure what's with this reversal), and all payments from 'DAN.com' went through without any problems.

It's very hard for users to contact Payoneer except via Live Chat, and even then there's no option to include other people into the chat line. Other than that, Payoneer is unlikely to budge unless a HUGE number of users complain on their community forum.

At any rate I've posted a thread there at https://community.payoneer.com/en/d...on-previously-undeveloped-bv-dan-com/p1?new=1 , so please directly inform the others affected to participate in that thread as well

However I will still request to change back the bank account's name. It's very likely that the word "Transfer" is a "Money Laundering red flag trigger"

I agree. Dan Domain Transfer Foundation is confusing as the name cannot be linked to Dan.com directly. We get transaction invoices from Dan.com and even there's no mention of Dan Domain Transfer Foundation. The purpose of payments received from Dan Domain Transfer Foundation would need few bit of explanations to banks. Not only "Transfer" keyword is flag trigger, "Foundation" is another word which is mostly used by nonprofit corporation or charitable trust that makes grants for charitable purposes.

 

[UmerK]

Regarding Payoneer - My bad I did not look into this and thread and now two of my Payments are on track of being reversed.

Here's a concerning excerpt from Payoneer's message ;

Unfortunately, this payment could not be delivered to you, because it came from a personal bank account. This payment will be returned to DAN DOMAIN TRANSFER FOUN in the next 7-10 business days, and you will not be charged a fee for it.

To pay you through the Global Payment Service, DAN DOMAIN TRANSFER FOUN can simply make a local bank transfer from a company bank account. Please note that this service does not accept payments from personal bank accounts.

@LaszloSchenk can you please confirm if this is true?

The simplest fix IMHO is for DAN.com to register with Payoneer as one of the platform that uses Payoneer. SH/BB and almost most companies do the same out there.

With that I am sure we will face 0 issues as there wouldn't be any wire transfer allowed.

A recent change from DAN to payment setup could be what may have triggered this but at the same time Payoneer announced some recent changes as well which may be at the issue.

At the end of the day, I expect very little from Payoneer so I request DAN to take necessary steps to register with Payoneer and allow us to add Payoneer as one of the payout options.

 

[eternaldomains]

The simplest fix IMHO is for DAN.com to register with Payoneer as one of the platform that uses Payoneer. SH/BB and almost most companies do the same out there.

The above is also what I was about to suggest, so thanks for saying it first! However the name change is still an important issue because for those getting payouts differently e.g. wires or maybe even PP, from now onwards sellers might get secretly flagged by their banks/PP.

I have also received the same message UmerK.

---

During the many years receiving direct deposits into my Payoneer, not a single properly made direct deposit was ever declined, except from 1 other company: Epik. And seeing this new info made me realize that it could've been because Epik was using the word: H/O/L/D/I/N/G/S. For those not sure why, just search this term on google: o/f/f/s/h/o/r/e h/o/l/d/i/n/g c/o/m/p/a/n/y. This problem, is also why I rarely ever use Epik to sell my names.

I'm very grateful to the people handling my Payoneer account (whomever they are) for not destroying/limiting my account all these years over silly word problems like this.

 

[DAN.COM]

I don't think any Payoneer user will know who's the correct person to contact. We don't have any managers assigned to our accounts last I checked. And according to this page https://www.linkedin.com/company/payoneer/people/ I can see at least more than 100++ types of managers working for Payoneer. So who to go to?

The simplest & fastest solution would be to change back the bank account's name to 'DAN.com'. You used this before (before changing back to Undeveloped BV, not sure what's with this reversal), and all payments from 'DAN.com' went through without any problems.

It's very hard for users to contact Payoneer except via Live Chat, and even then there's no option to include other people into the chat line. Other than that, Payoneer is unlikely to budge unless a HUGE number of users complain on their community forum.

At any rate I've posted a thread there at https://community.payoneer.com/en/d...on-previously-undeveloped-bv-dan-com/p1?new=1 , so please directly inform the others affected to participate in that thread as well

However I will still request to change back the bank account's name. It's very likely that the word "Transfer" is a "Money Laundering red flag trigger". EDIT TO ADD: It seems more dangerous to keep this name (DAN Domain Transfer Foundation) if it's going to end up triggering more red flags from other banks and potentially getting every seller marked as a launderer.

Hi Eternal Domains,

We understand that you're looking for a quick fix, however, no sane bank or service triggers a red flag due to the word "transfer" in an entity/account name.

We're using this setup for weeks now and only recently Payoneer started blocking our payments due to one of their employees likely accidentally flagging our account.

We're in contact with a senior rep from Payoneer as we speak to resolve the mistake.

Kind regards,

Dan

 

[UmerK]

Hi Eternal Domains,

We understand that you're looking for a quick fix, however, no sane bank or service triggers a red flag due to the word "transfer" in an entity/account name.

We're using this setup for weeks now and only recently Payoneer started blocking our payments due to one of their employees likely accidentally flagging our account.

We're in contact with a senior rep from Payoneer as we speak to resolve the mistake.

Kind regards,

Dan

This sounds way better than earlier response, expecting you guys to resolve this problem soon.

However, can you please confirm if the payouts are sent through individual bank account? If not; is there any possible way for us to get a document that states that the payout are being process through a bank account? That could be a fix.

Also; considering you notice that we are facing issues and a lot of us DAN.com users use Payoneer - would you consider being registered with Payoneer and allow us Payoneer payouts for a swifter outcome for all of us once you're done getting the current issue fixed?

 

[alcy]

@Dan,I thought when you import leads its 5%?Even on an installment payment .

Please clarify .I have closed transaction and it was 5% so why charge 9%.If seller uses another means of receiving payment, is this a different scenario for % charged?

dude there is no installments on import lead

just cause u add new lead and then tell buyer to go buy it via instalment page it doesnt mean u get 5%... u get whatever buyer uses to checkout . if add lead email then 5%... or 9% otherwise

also careful with 2k plus sales and paypal payout... I forget it it costs more to get it or they dont do it period... @LaszloSchenk

 

[UmerK]

The above is also what I was about to suggest, so thanks for saying it first! However the name change is still an important issue because for those getting payouts differently e.g. wires or maybe even PP, from now onwards sellers might get secretly flagged by their banks/PP.

I have also received the same message UmerK.

---

During the many years receiving direct deposits into my Payoneer, not a single properly made direct deposit was ever declined, except from 1 other company: Epik. And seeing this new info made me realize that it could've been because Epik was using the word: H/O/L/D/I/N/G/S. For those not sure why, just search this term on google: o/f/f/s/h/o/r/e h/o/l/d/i/n/g c/o/m/p/a/n/y. This problem, is also why I rarely ever use Epik to sell my names.

I'm very grateful to the people handling my Payoneer account (whomever they are) for not destroying/limiting my account all these years over silly word problems like this.

I think this has little to do with word Foundation as I have received few payments that went through despite DAN.com changing the name.

The issue as mentioned above is with someone in Payoneer team flagging the payments from DAN.com as if they were being sent by an individual bank account.

And considering this is a recent change that Payoneer implemented (to stop support payments from individuals) this is what could have triggered it.

I believe it would probably get resolved faster as long as DAN.com gives them ample proof that the payouts are being processed through a business account and not an individual account.

 

[eternaldomains]

no sane bank or service triggers a red flag due to the word "transfer" in an entity/account name.

Unfortunately, my experience with many banks & payment processors indicated that not all are sane. 1 branch can behave very differently than the other branch even for the same bank, and the same can be said between different banks in the same state/country. This is also why such speculated accidental flagging can happen easily at any time, even long after many successful payments. I do agree that it's simply ridiculous to trigger a red flag due to the word "transfer", but some banks, they really think otherwise.

Long ago I dealt with forex trading, wired to OANDA. The 1st bank says I only need to write a declaration form, the 2nd bank couldn't process at all, the 3rd bank simply tried to make me look like a criminal.

We're in contact with a senior rep from Payoneer as we speak to resolve the mistake.

Hope to see the issue resolved soon, I'm really looking forward for the clearance.

 

[eternaldomains]

Payoneer should be implemented ASAP. Even a crappy, small & new marketplace like alter.com can adopt it so quickly, so I'm sure such an established marketplace like DAN could easily adopt it as well.

 

[s.g]

I am suggesting to @DAN.COM ,to be careful when transfering names .I purchased a 4L and you guys transfered another domain to my Godaddy.I was wondering if you dont realize you are sending me someone else's domain .

Just advising you to be careful because you may also transfer my own valuable domain in your possession to another buyer. I am going to be careuful using you to trade. By the way you transfered coinverify.com when my domain was a super 4L.You need to wake and not make errors with other people's assets in your possession.

Just an advise,during transfer,look through your invoice for what one is paying for before pushing/transfer .You could have transfered my 4L to someone else.

It seems rather odd that our last request for info from DAN has not been answered during their recent visit here. Is this not important to you, @DAN.COM? It appears so; you failed to answer when Skyvisum de facto asked you to explain this, and then you failed to explain this again when we pointed out that you ignored his alarming post.

Due to your delay, we will only have to discuss the issues raised by Skyvisum next Tuesday (instead of today). We hope to hear from you by that time because—to us—this seems to be one of those biggies that are slightly more important than your upcoming site upgrade. Trust, you know ... it should be listed somewhere there too, probably right below that bug #248 you are actively dealing with these days.

Thanks.