DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[frank-germany]

Everyone loves these 2.0 landers, thousands of people.

no not everyone

 

[frank-germany]

Thanks, my chat with DAN is pending 4th day...
Still not fixed and not even detected the reason.

weekend

 

[frank-germany]

@DAN.COM
Mixed thousands separator when switching between languages
Show attachment 195958

1) to have EUR and € next to each other
is so stupid

( EUR €209 )
jesus.
why don't you ask a german consultant?

- should show 209 € -

2) "Zahlen Sie jetzt den vollen EUR "
I couldn't have thought of a worse sales pitch in my lifetime

at least it should show "die vollen EUR"
which is horrible to ask for " the full amount"

3) either use EUR or €
it is the same thing

4) two times "oder" in a sentence divided by commas is bad german

so the way to display that sentence should be
"zahlen Sie jetzt 2.500 €, wählen Sie Leasingkauf, oder unterbreiten Sie einen Preisvorschlag "

5) and again and again: there is no way to estimated the german VAT
that is the most exact number you could ever imagine


bad german is the most embarrassing issue
for a landing page

you f*ck up the most important part of the landing page
tested?
no way



any germans here to comment?

 

[Jurgen Wolf]

Listing/negotiation currency and payout currency are independent on Sedo.
In other words.

 

[UmerK]

@DAN.COM Please fix these

1- Sellers info missing from default landing page - number of domains sold and all.

2 - When adding a new lead/transaction - the domain name field does not guess or fill automatically. At first it did suggest and auto recommend but now one needs to type in the domain in full.

 

[Jurgen Wolf]

Minor issue on landers 2.0

If DAN official minimum is $100 - why allowed values below $100???
Currently even negative values can be typed OR entered via down arrow...

 

[alcy]

Minor issue on landers 2.0

If DAN official minimum is $100 - why allowed values below $100???
Currently even negative values can be typed OR entered via down arrow...

Show attachment 196060

u should charge money for yer bug find.services. I hope dan appreciates what we do here with bug findings... even tho they said we are.just negative

we just want dan to heal.and be better so all of us can keep using it... if u remove all the boxes from landers and other extras.. it's better. but still too many non paying buyers. big problem there.

I also noticed 2.0.simplified settings for old offer system vs new.. now we just set instalment for 1yr.. no interest to buyer.. I think b4 u had to click to use old system in settings.

simple is good.

 

[frank-germany]

even tho they said we are.just negative

I do find DAN's way to respond a little rude
but of course, I'm german
so what do I know

 

[DAN.COM]

We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan

 

[Crysis]

We've been informed that there's quite some misinformation spreading about our revamped checkout. We'd like to share some insights about our checkout to clarify why we're so excited about our new checkout, and you should be too.

We've designed the checkout with care and so far the data since launch is looking very promising. It's too early to make a final conclusion yet and we will implement improvements over time when our data indicates that that is required. But so far, after a small hiccup on launch day, we're doing well.

Here's what makes our payment processing system stand out:

1: We offer all local payment solutions per market. Most of our competitors are focused on optimizing
for just one region. Domain buyers at Dan can pay with their local payment processor like Ideal, Mr cash, AliPay etc. These payment options do not introduce any payment fee.

2: All transactions handled by Dan under $999 do not include a payment fee.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

In the new model, the seller even gets a 1% discount when the buyer pays with Bank Transfer. Even if you import a lead, and the lead pays with Bank Transfer, you only pay a 4% commission instead of our already low 5%.

4: We're the only marketplace that accepts credit card payments up to $100k (Afternic/ Sedo/ Escrow.com all limited this to just $5K). We process weekly multiple mid $xx,xxx transactions being paid with credit card at Dan. This alone is making all Dan sellers more money.

Meanwhile our other two direct competitors: Godaddy & Sedo both charge fees and or make their checkout pretty limited. Godaddy always ads a $19 renewal charge on all transactions while Sedo charges a 3% payment processing fee.

5: In the past 12-months we've implemented many changes in the background with the assistance of a dedicated Adyen payment specialist and a third-party PSP optimization specialist. We've for example increased the acceptance rate of credit card payments from the US by 24%! Which is huge! Our current credit card acceptance rate is higher than 95% of other e-commerce/marketplaces due to the strong focus we gave this part of the core service we offer.

In our revamped model, as mentioned earlier, we've made sure to always present the buyer with a discount alternative and free local payment processing alternatives next to the payment options that do have a 1% or max 2% payment processing fee involved.

We do not share these things publicly because we shouldn't have to. Especially not in a market where our product and processes are copied by all competitors, new and old.

Dan is the only party here that actually monitors checkout abandonment rates, checkout completion rates, conversion rates, and so on. The assumption being made by many non-active Dan sellers that we'd implement a new checkout that would hurt sales is one that we cannot comprehend. If after the first 30 days we observe a big checkout abandonment rate, we'll revert the payment fee update immediately.

We've built the most efficient domain marketplace existing today, active Dan sellers know this because we're continuously improving our processes on all fronts. All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's. The bigger we get, the more we can do. In the past years, we've operated with a very small development team. Now, 60% of our entire team is in product development!

We've started the process of raising €15M in growth capital this year to double down on everything we've planned next. That round will likely close before December. Our announcement blog post made it clear that what we've launched recently is the new foundation for us to be able to build & grow faster towards our end goal and so an in-between offering.

We've rejected 3 acquisition offers in the past 2 years alone from the biggest companies in the market because we're not closely done with reshaping the domain industry. In those discussions, we found out how effective our marketplace is performing compared to our competitors. The domain industry is still a niche market, which introduces benefits but also negative downsides. A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

Always ask Dan's staff about how things work at Dan when in doubt. We don't advise collecting information about Dan on forums because we're a fast-moving company that changes processes often.

We hope the above clarifies the checkout changes we've implemented and why Dan's checkout is still the best payment collection option offered in the market.

Kind regards,

Dan

Thanks Dan. I have been a fan of Dan since the beginning.

 

[Charybdis]

All transactions handled by Dan under $999 do not include a payment fee.

Indeed, I see now that the processing fees were removed for transactions under 999 USD.

3: For transactions from and above $1000 we've created an entirely new setup so we can offer local Bank Transfers which process within hours not days as an alternative that also introduces a 1% discount for the buyer. Unlike our previous checkout, all domain buyers in the new model get the easy local Bank Transfer option including the 1% discount.

I see your motivation now, you can offer the 1% bank transfer discount because you charge surcharges in case of other payment methods.

Actually you are right, this might increase the sales, only testing will tell you when you will look at the data.

Now I understand why you have made these changes, you don't want to make more money per a single transaction, but you want to increase the overall sales. And you need the surcharges in order to offer the 1% bank transfer discount. I also understand that you keep testing and refining your systems.

I think some sellers were upset because you introduced the processing fees for all domains all of a sudden, without explaining it to sellers. But now you have removed the processing fees under 999 USD and you have explained why you have made these changes.

I think now all sellers should understand your motivation here, for me it is clear now that your goal is to increase the overall sales.

 

[Future Sensors]

Thank you @DAN.COM

Keep up the good work

Pity to read that you've decided to devote less time to namepros.

 

[MasterOfMyDomains]

You guys are working hard @DAN.COM
Not an easy process then hearing one things is incorrect and thats stupid doesnt help. Any future issue i find i will contact you directly. If people arent happy go pay daddy 20% and get @Joe Styler type service

i see you hiring https://dan.com/careers
Am sure you will find some first class employees.

they are not around here much anymore because they way people treat and talk to them..
First sentence of their last post
“ We've been informed that there's quite some misinformation spreading about our revamped checkout. “
This thread has completely derailed, be thankful they still come here and post

 

[Jurgen Wolf]

Still lack of Bulk search even in 2.0
I can't just paste the domain list into searchbox to find and manage all necessary domains...

 

[Jona4s]

Wasn't it supposed to be a registrar with the new launch?

 

[NameFilter.com]

Wasn't it supposed to be a registrar with the new launch?

They are working on it:

"And after a lot of research and listening to your needs, we have some massive product updates in the pipeline, which we’ll add continuously within the next months. A couple of feature highlights:

• Optional premium brokerage by MediaOptions;
• Add categories & categories settings to keep easily track of your domain names;
• Offering fully integrated registrar services;
• Easily bulk edit your domain names settings;
• Payoneer integration for payouts;
• Account balances;
• Increase prices in percentages or by a certain amount;
• Advanced filters for your domain overview;
• And more to come."

 

[frank-germany]

Since our sellers pay a low commission at Dan and considering that Dan has built quite a reputation with repetitive domain/brand buyers, we expect more end-users to purchase their domain at Dan due to the 1% discount given which saves you inherently also commission that other platforms charge. Buying domains at Dan is the smartest thing a domain buyer can do. They'll get an exclusive 1% discount and enjoy a much faster and efficient domain ownership transfer.

what I read is:

"we are more a reseller platform"

.A small group of domainers that hardly sell any domains are the most vocal ones on forums like this one. This makes us less active here because we gain nothing from getting into endless discussions with people that are not receptive to anything we say.

you mean: that hardly sell any domains at DAN?

the number of sales at DAN
has no relation to the relevance
of suggestions in a forum

All divisions at Dan (we're growing to 45 employees this year and 110 next year) have KPI's and each division, monthly makes sure to improve their division KPI's.

so why does nobody at DAN bother
to create a proper copy
on the German Landing Page?

 

[frank-germany]

yes you are right

and now please answer my other suggestions as fast as you complain

 

[DAN.COM]

yes you are right

and now please answer my other suggestions as fast as you complain

All relevant ones are either fixed or edge cases that we shouldn't focus on at this point. Some posts have been submitted to our product team to review when relevant.

The only report you made which we need more time to resolve is the German copy. We've spent thousands of euros on getting professional translations in, however, agree that some translators have misinterpreted some strings. Each and every issue on that front will be tackled as we've requested a new review.

If you spot any other translation issues, you can report them to our support team and they'll directly forward them to our product team to check & review and implement fixes where relevant.

 

[DNGear]

@DAN.COM Can we set different payment plans for diffrent domains in Bulk?
ex: 10000 usd domains with 12 months plan
5000 usd domains with 6 months plan.

Thanks