DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[lennco]

@LaszloSchenk When a lead is handed over to MediaOptions and I would like to send the broker a message in the existing message thread, who all sees it?

Is it just the broker or both the broker and the seller?
Since it is just one thread I don't want the seller to see what I have to say to the broker.

Thanks

 

[LaszloSchenk]

@LaszloSchenk When a lead is handed over to MediaOptions and I would like to send the broker a message in the existing message thread, who all sees it?

Is it just the broker or both the broker and the seller?
Since it is just one thread I don't want the seller to see what I have to say to the broker.

Thanks

Good morning @lennco

Once a lead is handed over to Media Options, any and all messages sent during that negotiation will only be visible to Media Options. The seller will not be able to see the correspondence.

Have a great day!

 

[DomainRecap]

How can you change the background color of your User Icon (the one with the 2 letters in it - DS for Domain Seller by default) that appears on each lander?

Mine has a horrible piss-yellow color and I see others with cool greens and blues that look a LOT better. What's the secret or it is random and I'm stuck at the urinal?

P.S. I know I can upload a custom image, but I am just concerned with the default color of the user icon background and how to possibly switch it.

 

[LaszloSchenk]

How can you change the background color of your User Icon (the one with the 2 letters in it - DS for Domain Seller by default) that appears on each lander?

Mine has a horrible piss-yellow color and I see others with cool greens and blues that look a LOT better. What's the secret or it is random and I'm stuck at the urinal?

P.S. I know I can upload a custom image, but I am just concerned with the default color of the user icon background and how to possibly switch it.

Good morning @DomainRecap,

Thank you for checking in with us.

You cannot change the default color allocated to the User Icon. This is generated automatically. The only option to bypass this indeed is adding the custom image.

Have a great week ahead.

 

[DomainRecap]

You cannot change the default color allocated to the User Icon. This is generated automatically.

So just to be clear, when you first sign up to Dan, you're assigned a specific color and that cannot ever be changed? i.e a Color for Life.

Is this going to ever be an option in settings?

 

[DomainRecap]

Hate to be the font of Dan questions today, but this is another situation new-to-me.

I have an outside lead with a set purchase price - I know it's a 5% fee and have the process from the website, but...

How is the 5% paid?

A) Can it be set for the buyer to pay for on top of the set purchase price (which would be the easiest mathematically) or

B) Does the seller pay it and need to work the numbers and add on the 0.0526315 needed to get the original pre-commission price, and ask the buyer to pay that.

In the first case, if the price as $5,000 I would input $5,000 as the price and 5% would be added, but in the second case it would need to be $5263, to include the 5% fee off the total amount, thereby leaving the seller with $5,000.

 

[DomainRecap]

n the second case it would need to be $5263, to include the 5% fee off the total amount, thereby leaving the seller with $5,000.

I received the answer back from Dan support and it's "Case #2" as illustrated above. Seller pays all fees, so if the buyer is to pay for escrow, you need take the calculator out and up the amount by 0.0526315 (or just multiply the sales price by 1.0526315).

 

[LaszloSchenk]

So just to be clear, when you first sign up to Dan, you're assigned a specific color and that cannot ever be changed? i.e a Color for Life.

Is this going to ever be an option in settings?

Good morning @DomainRecap,

That is correct. This is why every user is free to upload their own image to make sure they decide their look and presentation.

We do not have any plans yet for deciding your own color as you already have the option to upload your own image. However, I will relay the feedback to our product team for you.

All the best,

 

[DomainRecap]

We do not have any plans yet for deciding your own color as you already have the option to upload your own image. However, I will relay the feedback to our product team for you.

I would appreciate that, as some people just do not like certain colors, or the color does not work with their chosen background, and simply do not have the need or the ability to create and upload custom images.

It's weird how the moment you sign up to Dan, the system assigns you a "Color For Life" - kind of the opposite of the flexibility most UI systems offer.

And I like the generic User Icons and have no need for specific graphics, I just HATE the color yellow, so I have attempted to emulate the default image in a darker blue JPG, but it's still a bit off in terms of image quality. It's was a bit of work in terms of image sizing & spacing, but that's how much I hate a yellow User Icon, especially against a harsh black background.

 

[Dane]

@DAN.COM Will the new Price Request feature save the pricing within our Dashboard? Or will it remove the Price field if we choose the Price Request option? (I'd hate to have to look up the price somewhere else every time someone requests a price.) Also, do you have a date when this will be released? Thanks.

 

[MasterOfMyDomains]

Good afternoon,

The messages posted about this situation are completely based on assumptions. We have stated we are working on it and have acted accordingly. However, we will not remove any user from the platform blindly when someone requests us to do this. We have a multi-layer checking process to perform before any such action is taken.

We receive the same request to remove sellers from our platform, from buyers as well. They claim a domain is theirs for example and urge us to remove any users listing their domain for sale. For these instances, we also have checks to perform before action is taken.

To give you some insurances, the domains of the seller involved in this situation have been removed today. That being said, we will no longer attend to similar inquiries through Namepros. The initial chat you have had with Aleksandra would have sufficed to get this sorted.

Have a great week ahead still.

They havent done dick all last 5 days.
5 days ago Alexandria said
“
Good morning Momd.

Thank you for reaching out!

We have issued a new warning to this seller, as it appears some of their listings are just outdated. Rest assured, we will take the corresponding measures with them if they do not update the information shortly.

Kind regards,
5d ago.”
Michael was gonna take lead like its square dancing, yet 5 days later,

Domain-Verkäufer​

Still has

Domain-Verkäufer​

Last online: 2 days ago

201613 domains on offer

4 domains sold

Delivers within 8 hours

https://dan.com/domain-seller/domai...5-b2063d968666?&results=50&order_by=relevance

He has even moved back to original name from private seller. Nothing to hide in this business as there is no accountability re epik fail
What was warning Alexandria?
I see a .com owned by fellow countryman north of 49 like myself.
I will be phoning him after work.
Gotta pictures of his info.

Like i said this guy has 200,000 of 6 mil names on marketplace. I would say he is getting benefits but 4 sales with 200,000 name portfolio shows that quality over quantity is key.
Honesty ranks pretty high, this is dishonest. And burying our names even further.
How many people do this? List names not registered to them.
Maybe domain kauffer has few accounts if can get away with one.

KY C dan.com
Thanks nick for looking up rules.
I’ll save the adam dicker and rob monster comment for another time.

No updates @LaszloSchenk on this activity?

Holy crap, trying to add two quotes to a message is like driving a 1979 Chrysler Cordoba with the power steering pump shot.

My most sincerest apologies for how i presented myself. Not the way to conduct business.
I have found another drop lister. New name for people that list expiring or expired domains on marketplaces. Thanks @Lox for turning me on, to it.
I am in discussion with Michael on this matter and it will be dealt with civilly.
Keep up great work, your the cream of the crop. The cats meow

 

[DomainRecap]

So I came to an agreement with a buyer who wants to use escrow, so I added a lead transaction to Dan, I got a confirmation, but it's not showing up anywhere in my account/dashboard/leads/transactions/etc.

Anyone know the process here as this is first time I've used Dan for escrow.

 

[davidc1]

So I came to an agreement with a buyer who wants to use escrow, so I added a lead transaction to Dan, I got a confirmation, but it's not showing up anywhere in my account/dashboard/leads/transactions/etc.

Anyone know the process here as this is first time I've used Dan for escrow.

Just wait, ypur buyer must receive an email and the lead or transaction will be created once he accepts it

 

[DomainRecap]

Just wait, ypur buyer must receive an email and the lead or transaction will be created once he accepts it

That's what I thought, but I wanted to make sure I hadn't made a mistake or needed to perform another step.

Thank you.

 

[DomainRecap]

Oh-freaking-no, for your 5% fee all you get is a Dan Bot regurgitating canned responses, and without even the option of contacting a human broker like on a 9% transaction. I only get "We think this domain is still locked" and "Could you inform us where the domain is currently registered".

This is a "push" transaction as the company wants it ASAP, and I am not sure how to proceed. As they've paid and are now asking me where the domain is, I may just go ahead and push it to their account, as I could be playing this Dan Bot game forever.

Live and learn - 5% at Dan gets you a hearty handshake and a few well wishes.

 

[LaszloSchenk]

@DAN.COM Will the new Price Request feature save the pricing within our Dashboard? Or will it remove the Price field if we choose the Price Request option? (I'd hate to have to look up the price somewhere else every time someone requests a price.) Also, do you have a date when this will be released? Thanks.

Good morning,

Yes, the prices will stay within the dashboard. Unfortunately, we have no fixed ETA yet but it should not take long anymore!

Have a great day.

 

[LaszloSchenk]

Oh-freaking-no, for your 5% fee all you get is a Dan Bot regurgitating canned responses, and without even the option of contacting a human broker like on a 9% transaction. I only get "We think this domain is still locked" and "Could you inform us where the domain is currently registered".

This is a "push" transaction as the company wants it ASAP, and I am not sure how to proceed. As they've paid and are now asking me where the domain is, I may just go ahead and push it to their account, as I could be playing this Dan Bot game forever.

Live and learn - 5% at Dan gets you a hearty handshake and a few well wishes.

@DomainRecap,

I am not quite sure how you determine this to be the case but I can assure you it is incorrect. The Dan Bot is introduced at all our user's convenience. It only ensures transfers are sped up and many transactions can still be concluded while our transfer team is offline. It has nothing to do with a transaction being imported or processed at a 9% commission. If manual interference is needed it will be attended to by our transfer team upon their return the next morning.

Regards,

 

[DomainRecap]

@DomainRecap,

I am not quite sure how you determine this to be the case but I can assure you it is incorrect. The Dan Bot is introduced at all our user's convenience. It only ensures transfers are sped up and many transactions can still be concluded while our transfer team is offline. It has nothing to do with a transaction being imported or processed at a 9% commission. If manual interference is needed it will be attended to by our transfer team upon their return the next morning.

Regards,

What I mean by that is in every one of my standard transactions at Dan, there is an option to "type in 'Broker Name' and speak to a broker" whereas here there is no such notation and it's just me and the Dan Bot. I have used this "contact broker" option in the past with non-standard domain transactions (this is a push due the company not wanting to wait a few weeks) and the broker replied relatively quickly.

This recent imported lead/transaction was also completed yesterday afternoon, and the domain is now in the client's account but I'm still looking at a set of canned questions from the Dan Bot.

How exactly do I get a broker involved to close off this transaction?

 

[simmplex]

@LaszloSchenk

Hi,

Any updates on this?

I believe 12 days is enough for your guys to fix this bug.

A bug to report,

On the Chinese sale page,
You transalte
Lease to own
to
先租后买,
firstly rent it, then buy it.
which is totally wrong, and will scare away a lot of potential intallments buyers,
the right translation should be
分期付款

Good afternoon @simmplex,

Thank you for your feedback. It is highly appreciated. I will relay it to our team straight away to have it reviewed.

Have a great day!

 

[LaszloSchenk]

@LaszloSchenk

Hi,

Any updates on this?

I believe 12 days is enough for your guys to fix this bug.

A bug to report,

On the Chinese sale page,
You transalte
Lease to own
to
先租后买,
firstly rent it, then buy it.
which is totally wrong, and will scare away a lot of potential intallments buyers,
the right translation should be
分期付款

Good morning @simmplex,

We have consulted a translator to review this and got a confirmation that the current characters sufficed their purpose. This is why we have not changed it on this end.

Best regards,

 

[LaszloSchenk]

What I mean by that is in every one of my standard transactions at Dan, there is an option to "type in 'Broker Name' and speak to a broker" whereas here there is no such notation and it's just me and the Dan Bot. I have used this "contact broker" option in the past with non-standard domain transactions (this is a push due the company not wanting to wait a few weeks) and the broker replied relatively quickly.

This recent imported lead/transaction was also completed yesterday afternoon, and the domain is now in the client's account but I'm still looking at a set of canned questions from the Dan Bot.

How exactly do I get a broker involved to close off this transaction?

Good morning,

This is possible when manual interference is required. The chat box will open for you to leave messages for a transfer specialist. However, in most cases, the usage of the bot will make due to ensure fast delivery.

All the best,

 

[NickB]

Just got the below email from DAN for UK based sellers..........

UK VAT logic changes

"

Hi Nicholas, Since Brexit, there has been a lot of confusion around VAT collection for UK businesses doing business with EU businesses and individuals. Last week, we received an extensive report from a third party specializing in VAT law and regulations. After reviewing our situation, they concluded that our current VAT logic is outdated and requires an update. From today on, those logic changes have been implemented, and so our VAT collection logic is now fully updated according to the new situation post-Brexit. From now on, this changes for you: 1: Dan will not charge VAT on commissions made from UK sellers. 2: UK sellers won’t be able to collect VAT from EU buyers anymore. 3: The correct UK VAT will be charged to UK buyers & sellers if you’re a UK business with a valid VAT number. Basically, the most significant difference is that UK sellers won’t be treated as EU-based sellers anymore from a VAT collection point of view."

 

[Bailian]

Good morning @simmplex,

We have consulted a translator to review this and got a confirmation that the current characters sufficed their purpose. This is why we have not changed it on this end.

Best regards,

Your translator is not an Chinese.

 

[simmplex]

Good morning @simmplex,

We have consulted a translator to review this and got a confirmation that the current characters sufficed their purpose. This is why we have not changed it on this end.

Best regards,

Why not just ask any Chinese native speaker on this?

你们被所谓的狗屁专家忽悠瘸了.
You were crippled by so-called shit experts.

 

[Shawn T]

We have consulted a translator to review this and got a confirmation that the current characters sufficed their purpose. This is why we have not changed it on this end.

Native English AND Chinese speaker here.

先租后买 translates word for word, literally as "first rent later buy", put into a more sensible order in English, "Rent first, buy later"

分期付款 translates word for word, literally as "split date pay cash/bill", put into a more sensible phrase in English, "Pay by installment".