Contact a enduser?

[john_karr]

When contacting a enduser is it best to email the Advertisement department or Marketing Department? All I have is access to the Advertisement Department. What do you suggest?

 

[Sameh]

All I have is access to the Advertisement Department.

In this case, the Advertisement Department.

Also, try the whois email.


Good Luck :tu:

 

[owntype]

You can also add something at the end of your email, e.g.

Please kindly forward this email to the appropriate authority in your company/organisation for consideration. Thank you in advance!

Good luck!

 

[bmugford]

That is exactly what I do. I have had quite a few sales come from the email being forwarded to the relevant decision maker.

Brad

You can also add something at the end of your email, e.g.

Good luck!

 

[tech4]

I am also in the process of contacting end users for some of my domain names.

Should one leave a phone number or just an email when contacting users?

Do they feel more comfortable with the sales pitch with the phone number?

 

[Asmro]

I would suggest calling them, or emailing them to their whois email. Make sure your name doesn't violate any of the trademark laws in place, I've experienced it, and you'll have a lawyer on your back until you give it up

 

[ripley]

I am also in the process of contacting end users for some of my domain names.

Should one leave a phone number or just an email when contacting users?

Do they feel more comfortable with the sales pitch with the phone number?

In order to comply with US antispam laws, your emails must contain your email address, phone number and your physical or mailing address.

ripley.

 

[tech4]

OH. I did not know that. I only included my email.

Thanks for the info Ripley.

 

[Asmro]

Yeah tech, if the company is smart enough and you emailed them with only your email then you could be in for some big troubles. Hopefully not though.

 

[Steven]

Yeah tech, if the company is smart enough and you emailed them with only your email then you could be in for some big troubles. Hopefully not though.

If it's just one email to the company with only the email address for the sale of a domain, what can the company do to him?

 

[ripley]

You'll probably be okay. Most people will just hit delete. But for the future, make sure to include your full contact information so that you can't be dinged for unlawful spamming.

ripley.

 

[bmugford]

Sending 1 email to a potential end user could hardly be qualified as a spam, especially if it worded in a certain way.

When you actually have a relevant question it is not considered spam. At the same time I guess it could be considered "Spam" then if you emailed someone unsolicited to ask them if they want to sell their domain.

You are allowed to email people to ask them a relevant question. This is not spam. If it is an ongoing thing where you continuously contact the same company over and over again then that is where the issue would occur.

Brad

Yeah tech, if the company is smart enough and you emailed them with only your email then you could be in for some big troubles. Hopefully not though.

 

[ripley]

Sending 1 email to a potential end user could hardly be qualified as a spam, especially if it worded in a certain way.

From a lay perspective I'd agree with you. But legally, according to this briefing document from the FTC (link below), in the U.S. even one piece of email can and is considered spam if it doesn't comply with the CAN-SPAM law, which I referenced above.

CAN-SPAM requires compliance if you send an email "whose primary purpose is advertising or promoting a commercial product or service, including content on a Web site." It makes no distinction between one email and 5 million emails in terms of what is subject to U.S. antispam law.

Here are the requirements you have to comply with:

http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm

ripley.

 

[bmugford]

No one is going to get anywhere with a lawsuit over 1 email that was sent asking a relevant question. The primary purpose of such an email is to make a potential end user aware that a domain they might value is available.

If anyone is that paranoid they should probably be in another business. There is always common sense applied to any legal ruling. In general the intent of laws like this is to stop ongoing wrongdoing.

Brad

From a lay perspective I'd agree with you. But legally, according to this briefing document from the FTC (link below), in the U.S. even one piece of email can and is considered spam if it doesn't comply with the CAN-SPAM law, which I referenced above.

CAN-SPAM requires compliance if you send an email "whose primary purpose is advertising or promoting a commercial product or service, including content on a Web site." It makes no distinction between one email and 5 million emails in terms of what is subject to U.S. antispam law.

Here are the requirements you have to comply with:

http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm

ripley.

 

[Steven]

What kind of legal consequences will arise from 1 "spam" email (domain sale)?

Would this apply to an international seller (Canada) who is trying to sell to a US company?

 

[ripley]

No one is going to get anywhere with a lawsuit over 1 email that was sent asking a relevant question. The primary purpose of such an email is to make a potential end user aware that a domain they might value is available.

Brad

You're missing my point. All I've been saying is that legally, even one lone unsolicited email, however relevant or irrelevant, must comply with CAN-SPAM, whether you want to call it spam or not as a matter of semantics. It's best to know the law and protect yourself accordingly even if you're only sending one relevant email.

To your other point, no one needs to bring a lawsuit, all they have to do is report you to the FTC, which may choose to bring an enforcement action against you at their discretion. CAN-SPAM also established an enforcement mechanism by which the FTC can seek various penalties against you for violations of the law. Practically speaking I really doubt they would for one infraction, but again, my point here is that it's better to be in compliance and not have to worry about it than not.

ripley.

 

[bmugford]

The FTC is not going to bring action vs someone who sent 1 relevant email. The whole intent of the law is to stop pattern spammers. (Viagra, Money Scams, etc)

I generally include email/phone/address but, in reality if you send 1 email to a relevant company like

The company pays for the term "Music Production" with Adwords. You email them letting them know the domain "MusicProduction.com" is available.

In reality nothing is going to happen, other than you might get a nice sale.

Brad

You're missing my point. All I've been saying is that legally, even one lone unsolicited email must comply with CAN-SPAM, whether you want to call it spam or not. It's best to know the law and protect yourself accordingly even if you're only sending one relevant email.

To your other point, no one needs to bring a lawsuit, all they have to do is report you to the FTC, which may choose to bring an enforcement action against you at their discretion. CAN-SPAM also established an enforcement mechanism by which the FTC can seek various penalties against you for violations of the law. Practically speaking I really doubt they would for one infraction, but again, my point here is that it's better to be in compliance and not have to worry about it than not.

ripley.

 

[ripley]

The FTC is not going to bring action vs someone who sent 1 relevant email. The whole law is established to stop pattern spammers. (Viagra, Money Scams, etc)

In reality nothing is going to happen, other than you might get a nice sale.

Please understand, I'm not trying to discourage people from contacting endusers. I do it every day. I'm only suggesting that when you do it, it's best to be in compliance with anti-spam laws to protect yourself. It's easy, so why not be on the safe side? I'm a bit puzzled by all the defensiveness here frankly.

ripley.

 

[bmugford]

I am just bringing a little reality. Your statements while having some legal merit, could scare some people away from trying it.

I always include all my contact info because you are more likely to get a sale with that information, however when it comes down to enforcing any law intent always comes into play.

I am trying to let people who have never tried it know it is not some scary proposition that you will get into legal trouble for sending 1 relevant email.

Brad

Please understand, I'm not trying to discourage people from contacting endusers. I do it every day. I'm only suggesting that when you do it, it's best to be in compliance with anti-spam laws to protect yourself. It's easy, so why not be on the safe side? I'm a bit puzzled by all defensiveness here frankly.

ripley.

 

[ripley]

I don't see how providing information so folks who want to do enduser marketing can educate themselves about how to be in compliance with the law is scary or unrealistic. I'll end here though, I think I've made all the points I want to make.

ripley.