Eugenia K.: Hello, you've contacted Live Support! Please give me a minute to look through the question you asked.
19:26Randy: BTW I'm Archangel in the thread
19:26Eugenia K.: May I know the domain name in question?
19:27Randy: There are 3:<redacted><redacted><redacted><redacted><redacted><redacted>
19:28Eugenia K.: Thank you
19:29Randy: No prob. I've been trying awhile to fix this on my own. I couldn't, so I'm swallowing my pride and asking for all the help I can get
19:37Eugenia K.: Thank you for your patience. It appears that the forwarding is set correctly
19:37Eugenia K.: Would you please specify the service your issue is connected with – domain names, SSL certificates or hosting services? This information is required for me in order to help you.
19:37Eugenia K.: Please disregard
19:37Eugenia K.: May I know more details about your issue, please?
19:40Randy: All right: I need to have the domains forwarded. The urls the forwarding needs to go to work ie Type in one of my domains nd you'll go to the right page
19:40Randy: My problem:
19:40Randy: A website, brandroot.com, cannot verify that these 3 are forwarded to them
19:41Randy: I was told there is likely something wrong in the zone file
19:41Randy: I was told by a GoDaddy user: If others are having problems go to the DNS zone file, you may have something outdated, you'll need to change those numbers in order for it to work
19:41Eugenia K.: May I know the settings they require?
19:42Randy: Yeah, gimme just a sec
19:43Eugenia K.: Perhaps, the link should be
http://www.brandroot.com/names/<redacted><redacted> ?
19:43Randy: All 3 need to be forwarded to the appropriate urls:
www.brandroot.com/names/<redacted><redacted> For <redacted><redacted>
www.brandroot.com/names/<redacted><redacted> for <redacted><redacted>
www.brandroot.com/names/<redacted><redacted> for <redacted><redacted> They forward, but the scripts @ brandbucket.com can't detect them
19:44Randy: This might help:
19:45Randy: This, again, was told to me by the aforementioned GoDaddy user: Where are your names registered? You may want to call them to help solve the problem as I did with GD. Names could be forwarded correctly but as in the case with the zone file, the numbers were off so I had to manually change to fix the problem.
19:47Eugenia K.: I am afraid it is hard to say what "numbers" that user meant
19:49Randy: I know. I was hoping you had n idea. Have you ever encountered this issue before? It's strange to me. I can't figure it out
19:50Eugenia K.: Just a moment, please
19:50Eugenia K.: May I know if you tried to contact Brandroot?
19:51Randy: All right
19:53Eugenia K.: Are you selling the domain at brandbucket.com or at brandroot.com?
19:54Randy: I've tried, yeah. They were no help. I'm trying to list these 3 domains @ brandroot. I need to verify these domains by forwarding them to the links I mentioned. Their scripts say the forwarding doesn't work, although typing in the domains sends you to the forwarded url properly
19:55Randy: brandroot. I can't stand brandbucket lol
19:56Eugenia K.: Can you please copy-paste the instructions from Brandroot?
19:56Randy: To verify this domain you will need to forward it to this address. Click to copy:
www.brandroot.com/names/<redacted><redacted> - See more at:
http://www.brandroot.com/verify#sthash.gjjI9lSj.dpuf
19:57Randy: And the urls are as posted above
19:58Eugenia K.: I see. Did you try to set a simple URL redirect instead of 301 redirect?
19:59Randy: Yeah. It didn't work so after few days, I tried the 301
20:05Eugenia K.: I see, unfortunately we cannot check why the scripts do not see the forwarding
20:05Eugenia K.: As you can see it is working fine
20:05Eugenia K.: So, the best option is to resolve the issue with Brandroot
20:06Eugenia K.: Perhaps, there are some issues with their scripts