Afternic - Official Thread

[GoDaddy]

Hello NamePros!
By popular demand, we have launched a dedicated feedback thread for Afternic, the GoDaddy-owned domain name marketplace.

We have created this thread as a way for you to tell us what works, what doesn't work, and what features you'd like to see at Afternic (please be constructive with your feedback). We're looking forward to hearing from the domain investment community to help us shape the future of Afternic.

We will also be sharing Afternic product updates in this thread.

Please note that this thread is not meant for support. Please email our support team at [email protected] for assistance.

 

[silentg]

@Sperry8
Your name was removed from the Fast Transfer Network. Not from the Afternic platform.

When you transfer a domain, your domain is placed under review. You can just e-mail or call them to verify ownership and they'll put it back on sale.

 

[Future Sensors]

I called Afternic to ask how to get the name back on their platform and they told me one must keep their name registered with GoDaddy to list on Afternic.

This isn't true.

@GoDaddy please instruct your employees to tell the truth.

 

[NameGroove]

@Sperry8
Your name was removed from the Fast Transfer Network. Not from the Afternic platform.

When you transfer a domain, your domain is placed under review. You can just e-mail or call them to verify ownership and they'll put it back on sale.

I am back on the phone now to see if I can get them to verify

 

[NameGroove]

The 2nd rep is telling me it can't be done either. She thinks I removed the name. I keep telling her the name was removed as a matter of course and it just needs to be re-verified. She asked me if I'm sure this is the case. I said "you work there, shouldn't you know?" She now has me on hold for 10+ minutes. @GoDaddy

I can't go through this for my whole portfolio. Is there some language or special dept you guys call or ask for to make this process go more smoothly?

 

[silentg]

Check under the review page: https://www.afternic.com/portfolio/selling?filter=review

 

[NameGroove]

Check under the review page: https://www.afternic.com/portfolio/selling?filter=review

Yea, I pointed her to that and said it's in review - can we please review it? 15+ minutes on hold now still waiting for her to figure out how to do it (and whether she can at all)

 

[NameGroove]

20 minute conversation and Mary at GoDaddy said it can't be reviewed by her. I have to call back another time and try a 3rd rep I guess. At least she gave me a # to an Afternic department that may be able to help (she thinks).

 

[NameGroove]

Finally! The key is that the email sent to me shows the GoDaddy # to call - and 2 reps at GoDaddy have no idea what is going on or how to treat Afternic. The 2nd rep finally gave me a direct line to Afternic where I spoke with an Afternic rep and she validated the name in a minute. Much easier process once you know who to call - which is very hard when the email shows a GoDaddy phone # and their reps are untrained. @GoDaddy you should update this email to have an Afternic # (and/or retrain your reps).

 

[Jannes]

After transfer I just delete the listing and then relist the name, after adding the third (verification) nameserver. The latter part is probably unnecessary, but I like to think that verification is mandatory because it ought to be.

 

[Mister Funsky]

Don’t like the redirect to GD for searches and how we can’t search easily on Afternic as before.

Now the only functional search is available as a toolkit within GoDaddy's Domain Academy.

I tried to come up with the number of times over the years I've entered a name in the search box on Afternic as part of my purchase/selling routine...it is in the tens of thousands.

With the 'update', it has no functional use(s) for me.

RIP old school Afternic.

 

[NameGroove]

After transfer I just delete the listing and then relist the name, after adding the third (verification) nameserver. The latter part is probably unnecessary, but I like to think that verification is mandatory because it ought to be.

Once I go the right phone number, the verification (and re-listing) was quick and easy. Seems easier than deleting and re-lisitng, but everyone has their own methods.

Am I able to use Afternic's landers when I'm no longer registered with GD? That is, can I use ns1.afternic.com and ns2.afternic.com once I've transferred away the name from GD?

 

[Future Sensors]

Am I able to use Afternic's landers when I'm no longer registered with GD? That is, can I use ns1.afternic.com and ns2.afternic.com once I've transferred away the name from GD?

Yes.

 

[LoveCatchyDomains]

After transfer I just delete the listing and then relist the name, after adding the third (verification) nameserver. The latter part is probably unnecessary, but I like to think that verification is mandatory because it ought to be.

Mandatory verification up front ultimately may make Dan and Afternic even more successful doman marketplaces for sellers like you. Glad to see that you added that third step.

 

[Jannes]

Mandatory verification up front ultimately may make Dan and Afternic even more successful doman marketplaces for sellers like you. Glad to see that you added that third step.

Well, after some consideration I’ve decided to abandon* the whole AfterDan/GoDaddy empire. Even if a searcher on GoDaddy (now Afternic’s search platform) happens to find something from the Afternic inventory by accident, they will also see the stupid GoDaddy estimated value, which kills the sales of certain kind of domains like a plague. For instance there aren't and simply cannot be enough data points to algorithmically evaluate domain names related to emerging tech.

*abandoning means unlisting, not deleting, to prevent fraudulent listings by scammers

 

[GoDaddy]

Would Afternic suggest pausing all my names after transferring from GoDaddy to another registrar? I ask because after the transfer there will be a 60 day lock period (and in the unlikely event a name sells, Afternic won't be able to transfer it - although they can push it within the new registrar, right?) The new registrar (PorkBun) is part of the fast transfer program. Or is it better to pause all transferred names for 60 days?

Hi @Sperry8
Afternic doesn't have a specific policy on 60 day locks - this depends on the registrar and the buyer, so the Transaction Assurance team will work with you on a case-by-case basis.

This isn't true.

@GoDaddy please instruct your employees to tell the truth.

We will investigate this fully, but from reading the thread it may be a misunderstanding with Fast Transfer activation. We will, nonetheless, follow up with the support team.

Once I go the right phone number, the verification (and re-listing) was quick and easy. Seems easier than deleting and re-lisitng, but everyone has their own methods.

Am I able to use Afternic's landers when I'm no longer registered with GD? That is, can I use ns1.afternic.com and ns2.afternic.com once I've transferred away the name from GD?

Thanks for sharing your experience. To confirm, yes, regardless of your registrar, ns1.afternic.com and ns2.afternic.com nameservers are available for you to use.

 

[Jannes]

We will investigate this fully, but from reading the thread it may be a misunderstanding with Fast Transfer activation. We will, nonetheless, follow up with the support team.

So why is the email titled "Your domains were removed from Afternic."? Any misunderstanding is on you.

 

[NameGroove]

So why is the email titled "Your domains were removed from Afternic."? Any misunderstanding is on you.

From my perspective the problem happened because they are directing us to call GoDaddy on that email. Once I was able to call Afternic - the problem was understood and fixed in minutes. Talking to the 2 GoDaddy reps it was clear they were misinformed and/or had absolutely no knowledge of this email and/or what it meant. I don't think GD support is claiming the misunderstanding is anything other than their fault. I think they are trying to figure out how to rectify it. Whether they are able to do that is another matter.

 

[411domains]

Finally! The key is that the email sent to me shows the GoDaddy # to call - and 2 reps at GoDaddy have no idea what is going on or how to treat Afternic. The 2nd rep finally gave me a direct line to Afternic where I spoke with an Afternic rep and she validated the name in a minute. Much easier process once you know who to call - which is very hard when the email shows a GoDaddy phone # and their reps are untrained. @GoDaddy you should update this email to have an Afternic # (and/or retrain your reps).

Show attachment 252717

@Sperry8 - You could have saved yourself a great deal of time and frustration by simply checking the names in your Afternic account first.

If you click, tick or tap the phone icon in the "Actions" column, you'll be taken directly to their contact page containing their numbers.

The numbers are also available under "General Information" in the Contact Center.

It is important to note that if you wish to achieve Fast Transfer status on the names at PB, the registrar needs to be updated accordingly in the system either by deleting and re-adding the names or having an Afternic Support Agent do it for you.

As others mentioned, the easiest way to go about this is by deleting and re-adding the names and with PB, you'll see immediate results.

Just sayin'.

 

[NameGroove]

@Sperry8 - You could have saved yourself a great deal of time and frustration by simply checking the names in your Afternic account first.

If you click, tick or tap the phone icon in the "Actions" column, you'll be taken directly to their contact page containing their numbers.

The numbers are also available under "General Information" in the Contact Center.

It is important to note that if you wish to achieve Fast Transfer status on the names at PB, the registrar needs to be updated accordingly in the system either by deleting and re-adding the names or having an Afternic Support Agent do it for you.

As others mentioned, the easiest way to go about this is by deleting and re-adding the names and with PB, you'll see immediate results.

Just sayin'.

Show attachment 252750

yea, stupid me for calling the # they sent in their email to me.

But I do appreciate if this happens in the future I can log onto their website and find the phone icon to find who to contact.

I was able to get all but 10 of my names opted into the Fast Transfer network (with a simple toggle and opt-in on PBs website). I am unclear why those final 10 names aren't providing the toggle opt-in option and am digging into that now. If you know a secret re finding out why, it'd be appreciated!

 

[JB Lions]

What are you guys doing, things should get better over time, not worse.

So trying to add a name to Fast Transfer. 60 days have cleared, so usually just add name, pick a price, wait for email to authorize

Today, trying to do that, I need to verify before setting a price. I add the nameserver, wait a minute, says I'm verified. No price box shows up tho, hit refresh, that verify notice shows up again. Do the verified again, this time it says it's not verified. It's 2024, things should have been figured out by now, running smooth. Things should be thoroughly tested before going live and working.