Afternic - Official Thread

[GoDaddy]

Hello NamePros!
By popular demand, we have launched a dedicated feedback thread for Afternic, the GoDaddy-owned domain name marketplace.

We have created this thread as a way for you to tell us what works, what doesn't work, and what features you'd like to see at Afternic (please be constructive with your feedback). We're looking forward to hearing from the domain investment community to help us shape the future of Afternic.

We will also be sharing Afternic product updates in this thread.

Please note that this thread is not meant for support. Please email our support team at [email protected] for assistance.

 

[Traderas]

Same here, and they are still keeping hostage my domain with no reason...
I think I broke all records.
5 days ago I received an answer to a mail that I had sent 17 days earlier!
Funny thing, their reply was irrelevant with my problem...

 

[karmaco]

Why has Afternic stopped answering emails? Two business days and counting. It looks extremely unprofessional. Emails were sent to support service and sales and still nada.

You guys used to answer within 24 hours. There isn’t any registrar I use that even takes a full. 24 hours to reply.

You want proof when scammers list our names but you don’t maintain the staff to answer emails? Do better.

3 days and counting…

 

[Traderas]

I just sold a domain in DAN, which is registered in SAV. I tried to push it internally in DAN’s account in SAV and I received this email:

Errors:

****.info - There is a hold on this domain until 04/20/2023 04:25pm. Hold Reason: Afternic Fast Transfer

Best Regards,
Sav.com.

I haven’t received any email from afternic regarding any sale of this domain.
I logged in my Afternic account and it doesn’t appear in my sold domains.
I tried to delete it, but it status is pending sale…

Any guesses?

Today, 3 days later, I received an automated email that my domain sold in Afternic!

And while the domain is still locked because of “afternic fast transfer”, they didn’t automatically took it from my account.
They just asked me to send them the auth code.

So this was our communication:

“Hello, I have sent email to your support team 3 days now, but I have get no response yet. This domain was sold on Monday through DAN.”

“We understand that you are no longer the owner of ****.info.
Please update your portfolio, so we can avoid future situations like this.”

Sum up:
The locked my domain, without sending to me any email about a sale.
I sold it in Dan and I couldn’t transfer it.
I couldn’t delete it from afteric either.
I emailed them as soon as it was sold, and the day after.
They never responded.
And finally they scolded me for not updating my portfolio!!!

 

[davidc1]

Many big companies have very bad support, that wasnt true in the past for US companies...

 

[Maged Khatab]

Dear Afternic team,

I've tried today to upload my domains' spreadsheet to add/update some domains and I got the following message in the dashboard:

"You have successfully uploaded 0 domain name(s)."

There's no problem with the spreadsheet file on my side as I tried past versions and all had the same message with no change to my portfolio.

Anyone here had the same issue today?

I always rely on updating my portfolio using this method. So, please check it on your side and fix it ASAP.

Thank you!

 

[Future Sensors]

Dear Afternic team,

I've tried today to upload my domains' spreadsheet to add/update some domains and I got the following message in the dashboard:

"You have successfully uploaded 0 domain name(s)."

There's no problem with the spreadsheet file on my side as I tried past versions and all had the same message with no change to my portfolio.

Anyone here had the same issue today?

I always rely on updating my portfolio using this method. So, please check it on your side and fix it ASAP.

Thank you!

Yes, I'm experiencing this as well, during this whole day.

Afternic does not monitor this, and I've reported it in the past (like here).

Unfortunately, reporting such bugs to Afternic has never been fruitful.

---

 

[karmaco]

Day 4 —no replies. @Afternic have you fired all customer support who used to attend to these email accounts? @support @ service @sales.

I can’t provide you the proofs I own the domains (not the scammers) over the phone. What is going on?

 

[Traderas]

I confirm these issues as well.
I can’t add new domains since yesterday.
I also get the message that 0 domains have added in my portfolio.

5th day with no response to the mail I sent to support to verify my domains.

 

[Future Sensors]

Oh no. This bug is back again today, as well.

It is disheartening to see that the Afternic system is so shaky and that bugs are not fixed.

How do you think things are going, Afternic?

 

[Dane]

Things seems to be getting worse, rather than better (unfortunately).

 

[James Iles]

One of my domains sold via Afternic's Fast Transfer network on April 8th. I have not been paid yet. Is this normal? Does it typically take this long for Afternic to pay?

Dane, please email the details to [email protected] and I’ll ensure that the status gets reviewed

I'm done with Fast Transfer for now. SImply too risky. All the time I receive emails asking me to confirm Fast Transfer for names owned by me but listed by someone else. Afternic really needs to get serious about owner verification.

Ownership verification is being actively worked on. We should have news soon - I appreciate it’s something that is definitely high on the list of requests from the community.

Maybe a dumb question, but if I can't figure it out probably at least one other person so thought would ask here: If a domain name that is normally Afternic FT capable has been added through the Dan integration, so it does not show up as far as I can see in my Afternic account, and it won't let me add it since it says already listed, is there anyway to activate FT for the domain name?

I presume one approach is I could delete it from Dan, wait a while, then add it to Afternic, then activate the FT?

I really would feel better about the integration if there was some way from our Afternic account to see the domain names from Dan integration.

Thanks for any guidance.

Bob

PS The approach of deleting it from Dan, then listing at Afternic, then activating FT, then listing again at Dan does work to get it listed at both, but seems awkward.

Hi Bob. Unless I’m reading this wrong, I need to clarify that Dan’s integration isn’t FT enabled for a number of reasons. But domains sold at Dan via the Afternic network do follow Dan’s fast processing and payout system.

Why has Afternic stopped answering emails? Two business days and counting. It looks extremely unprofessional. Emails were sent to support service and sales and still nada.

You guys used to answer within 24 hours. There isn’t any registrar I use that even takes a full. 24 hours to reply.

You want proof when scammers list our names but you don’t maintain the staff to answer emails? Do better.

Please email the details (including Afternic ID) to [email protected] and I’ll ensure that this is resolved asap.

Same here, and they are still keeping hostage my domain with no reason...
I think I broke all records.
5 days ago I received an answer to a mail that I had sent 17 days earlier!
Funny thing, their reply was irrelevant with my pr

Please feel free to add the details of this to our DM thread @Traderas

Dear Afternic team,

I've tried today to upload my domains' spreadsheet to add/update some domains and I got the following message in the dashboard:

"You have successfully uploaded 0 domain name(s)."

There's no problem with the spreadsheet file on my side as I tried past versions and all had the same message with no change to my portfolio.

Anyone here had the same issue today?

I always rely on updating my portfolio using this method. So, please check it on your side and fix it ASAP.

Thank you!

Thanks for this. Are you still seeing the bug? There should be an update to this system in the next few weeks, anyway.

Oh no. This bug is back again today, as well.

It is disheartening to see that the Afternic system is so shaky and that bugs are not fixed.

How do you think things are going, Afternic?


Show attachment 236249

Thanks for pointing that out. I’ll get the team to look into this again.


Also, apologies all - I’ve been out sick a little bit recently and I’m catching up with things. Please feel free to DM me if I miss anything

 

[Maged Khatab]

Thanks for this. Are you still seeing the bug? There should be an update to this system in the next few weeks, anyway.

Hi James, I hope you're doing well by now! I tried to upload my spreadsheet today and it works just fine. Thank you!

 

[karmaco]

Day 5 emails answered. Hopefully this isn’t the new normal.

 

[Dane]

Dane, please email the details to [email protected] and I’ll ensure that the status gets reviewed

I was finally paid, it just took a very long time. I'm accustomed to Dan paying in a day or two. Why does it take Afternic so much longer?

(Hope you're feeling better...)

 

[Future Sensors]

I tried to upload my spreadsheet today and it works just fine.

Great to hear. Unfortunately, I do not share that experience. Still getting the message that 0 domains have been uploaded.

 

[James Iles]

Day 5 emails answered. Hopefully this isn’t the new normal.

With one of the next major releases, we should see customer support response times speed up significantly. I'll make sure to highlight your experience here, though.

I was finally paid, it just took a very long time. I'm accustomed to Dan paying in a day or two. Why does it take Afternic so much longer?

(Hope you're feeling better...)

Thanks Dane. Based on feedback, faster payouts is something that Afternic is working on in the long-term.

Great to hear. Unfortunately, I do not share that experience. Still getting the message that 0 domains have been uploaded.

If you're experiencing this, please DM me and I'm happy to look into it.

 

[capybara]

Events in the Leads section have times next to them – which time is that? I am sure that is not a US time but doesn't look like a GMT either.

 

[James Iles]

Events in the Leads section have times next to them – which time is that? I am sure that is not a US time but doesn't look like a GMT either.

They are shown in your local timezone in the lead center.

 

[fardomai]

Hello I hope you guys having a great day!

I used to get Afternic's payouts to PayPal.
But now I need them to be in TransferWise(Wise) in USD.
I'm not a US resident or citizen.

is it possible to receive payouts to Wise in USD?

 

[davidc1]

Hello I hope you guys having a great day!

I used to get Afternic's payouts to PayPal.
But now I need them to be in TransferWise(Wise) in USD.
I'm not a US resident or citizen.

is it possible to receive payouts to Wise in USD?

They said no to me