NameSilo

Afternic gives no update on payment status

Located in Domain Marketplace Reviews, started by andNames, May 30, 2018

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3,903

  1. anantj

    anantj Top Contributor VIP

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    Add a new payee and reach out to [email protected] indicating the issue. The payment should have been reversed by now so afternic would likely be willing to resend it soon.
    eCheck is practically equal to a bank account transfer. Essentially, a check (or cheque) is presented to your bank for a deposit in your bank account. The key difference is that this is an electronic cheque and not a paper cheque. Processing is typically 24-48 business hours once the check is processed.
     
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  2. andNames

    andNames Shailendra Mishra VIP ★★★★★★★★★★

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    None of my email was responded to date.
    However an automated email was generated saying that payment could not be processed because of wrong bank details, kindly update your bank details and we will retry in our next cycle.
     
  3. VaibhavA

    VaibhavA Top Contributor VIP

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    Yes, Afternic response system is a bit slow. Cant help it. If a domain sells through them, one has to be patient. Your money isnt going anywhere, its just delayed a bit.
     
  4. andNames

    andNames Shailendra Mishra VIP ★★★★★★★★★★

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    Thank you for all your help Vaibhav. I will update when I receive the payment and then close this thread.
     
  5. andNames

    andNames Shailendra Mishra VIP ★★★★★★★★★★

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    I received my payment today. Earlier I received acknowledgement of failed payment on 12 June, so 7 days after that they re-released payment.
    However none of my support emails were replied to, so I highly doubt that there was any manual intervention.
    They are totally dependent on software for their functioning, there is hardly any customer support.

    In the end I got my payment though. Thank you all for helping out.

    I am closing this thread now. But it remains available to help someone else facing the same problem in future.
     
  6. Girish Kumar

    Girish Kumar GRV Domains

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    Bro did they applied any Tax on the echeck payment to your bank account? And what is USD to INR conversion rate used?
     

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