When can I receive the payment from Afternic

[70ym]

I sold my first domain on Afternic last week. The domain has been transfered to the buyer. It shows that Transfer Complete, and Est. Payout Date: Apr 14, 2017.
I have sent message to TA agent and send email to support on 4/13, and no respond for 5 days. Horrible customer support. Sedo is much better, they will reply in about 24 hours.
Let's guess when can I receive the payment from afternic? Maybe next month I think.

 

[noonoo1]

I just sold my first domain on Afternic on January 28 and the transfer was completed a few days ago. So, Status is "Complete" but Payout Date is "Not scheduled" and Transfer Type is "MANUAL" (I have set up to have bank wire transfer to non-US bank account). Does "MANUAL" mean I still need to take some sort of action? Thanks.

Afternic will schedule the payment to you once the possibility of charge back has expired, i think its approx 7 days, hope that helps.

 

[Kassey Lee]

Afternic will schedule the payment to you once the possibility of charge back has expired, i think its approx 7 days, hope that helps.

Nice to see you again, noonoo1. BTW, what does "MANUAL" mean? There must also be "AUTOMATIC", right?

 

[noonoo1]

Nice to see you again, noonoo1. BTW, what does "MANUAL" mean? There must also be "AUTOMATIC", right?

Manual means that somebody in the finance department within Afteric has to process the payment.

 

[Ismail Owolabi]

Afternic payout not received almost 7 days after the scheduled date. Any idea what I can do?

 

[Joe Styler]

email service@afternic dot com and give them your domain name that sold and the username of your account and they will provide you with an update. Most of the time it is related to your payee not being set up correctly.

 

[Ismail Owolabi]

email service@afternic dot com and give them your domain name that sold and the username of your account and they will provide you with an update. Most of the time it is related to your payee not being set up correctly.

I have mailed them several times, no response so far and the payment method was correctly set up, I've checked it again to confirm.