1&1 bash thread

[ODST.com]

I am creating a thread for the purpose of warning internet users about 1and1.com

This by far is the worst company I have ever dealt with. I signed up for hosting accounts but kept on getting them wrong because I am not too much of a computer literate (that is for my programmer). Somehow I got signed up for 6 different accounts that continued to bill me AFTER they had been canceled. I called 1&1 and after complaining and threatening they finally removed all but 1. Well I had still 90 days to cancel and I did within that time. So now I have a canceled account and a recurring billing cycle. OVER and OVER again until according to their TOC it will magically renew itself upon my inaction.

So I delved a bit into their Terms and voila a 90 day money back guarantee. Am I saved? Nope because beneath the fine print in something called misc terms are terms contradicting all their guarantees.

BUYER BEWARE YOU ARE IN FOR A SCAM

STAY AWAY AT ALL COSTS

Any more horror stories I know they are out there. There are tons of anti 1&1 threads

 

[ODST.com]

1and1.com has a rating of F

dc.bbb.org/report.html?national=y&compid=1040770#Ratings - BBB of Washington DC & Eastern PA: BBB Reliability Report

The facts speak for themselves. Thanks for digging this up wayne

 

[jagdotme]

if you want to cancel call the 1800 numbers its alway work for me

1&1.com has 2 admin sites, which alot of people don't know about

I find the site good for one thing, buy domains (good price) and Change DNS to Sedo.
I will never use hosting or any other stuff.

 

[kbweb]

They will hurt your credit

They send you to collections. :td: They renew the domain and THEN charge you. But their system of stopping the autorenew is very convoluted. I canceled and apparently didn't see the email to confirm, so they uncanceled me. I filed a BBB complaint.

 

[ODST.com]

They send you to collections. :td: They renew the domain and THEN charge you. But their system of stopping the autorenew is very convoluted. I canceled and apparently didn't see the email to confirm, so they uncanceled me. I filed a BBB complaint.

Actually that's what I suggest everyone do rather than put up with their poor customer service and ridiculous business practices. The BBB got it cleared up within a week and got me a refund and an apology letter:hehe:

 

[tonecas]

no explanation whatsoever. zero. I had moved all domains that I had there so I was not in a mood to waist anymore time with them.

and after more than a year I'm still receiving emails warning that some domains are going to expire even if they are no longer with them...

by far the worst registrar in the market.

even today I cannot understand how they still have so many people using them and how they are still permitted to operate.

regards,
tonecas

just to add that the guys that have a "special" connection with 1and1 (and Sedo) is domcollect.com

shaddy business

regards,
tonecas

 

[ODST.com]

************************UPDATE**********************************

After the BBB sided with me and got me a full refund from 1and1 I pull my credit score and find out that they sent me to collections but the note on my credit score says PAID lowering my high 700 credit score down to 630?

What happened was I missed a month because my card expired. I changed my card on my profile and the next month they began billing again. I get a call maybe 6 mos after that incident FROM COLLECTIONS. I immediately paid them not wanting this to go on my credit score for the amount of 30USD including the collection agency fees and called 1and1.com. They told me our automated system sends u emails but they probably went to your spam and we never sent out any letters saying you were delinquent of debt. They also couldn't answer me as to why when I changed the credit card on my profile they didn't just fulfill the charge.


WHAT A CROCK CROOKED AWFUL COMPANY....SECOND BBB COMPLAINT FILED TODAY


BTW THE BBB EASILY SIDED WITH ME ON MY FIRST COMPLAINT IF YOU ARE HAVING TROUBLES WITH THIS COMPANY LET THE BBB DEAL WITH THEM.

THEIR COMPANY SCORE IS AN F WHICH MEANS YOU PROBABLY HAVE A HIGH CHANCE OF THE BBB SIDING WITH YOU

---------- Post added at 02:01 PM ---------- Previous post was at 01:58 PM ----------

just to add that the guys that have a "special" connection with 1and1 (and Sedo) is domcollect.com

shaddy business

regards,
tonecas

hey thanks for keeping us up to date on this. LOOK OUT PEOPLE THE CROOKS ARE EXPOSED

 

[WebIntellects - Rob]

I think you have spent a lot ogf time here on the forum. There are a lot of other companies over there which you can check and chose.

 

[ODST.com]

I think you have spent a lot ogf time here on the forum. There are a lot of other companies over there which you can check and chose.

I already have new hosting. I am still dealing with my headache from 1and1 from close to a year ago. Plus I vowed to their arrogant a$$hole customer service managers I would smear their reputation for what they did to me if they didn't resolve my problem...which they didn't the Better Business Bureau did