1&1 bash thread

[ODST.com]

I am creating a thread for the purpose of warning internet users about 1and1.com

This by far is the worst company I have ever dealt with. I signed up for hosting accounts but kept on getting them wrong because I am not too much of a computer literate (that is for my programmer). Somehow I got signed up for 6 different accounts that continued to bill me AFTER they had been canceled. I called 1&1 and after complaining and threatening they finally removed all but 1. Well I had still 90 days to cancel and I did within that time. So now I have a canceled account and a recurring billing cycle. OVER and OVER again until according to their TOC it will magically renew itself upon my inaction.

So I delved a bit into their Terms and voila a 90 day money back guarantee. Am I saved? Nope because beneath the fine print in something called misc terms are terms contradicting all their guarantees.

BUYER BEWARE YOU ARE IN FOR A SCAM

STAY AWAY AT ALL COSTS

Any more horror stories I know they are out there. There are tons of anti 1&1 threads

 

[wayne_chance]

latest problem is the www.cancel.1and1.com web site. This site is terrible. Be careful, it's very difficult to uncancel something you've cancelled. It just says still processing....you can't undue it.
Why can't they just like any other registrar?

 

[domainator1]

Awful site.. If you use 1&1 I would leave ASAP, There in it for the money and they got it.. Your last on there priority list..

 

[wayne_chance]

Is it normal once you set your domain to be cancelled that a registrar won't let you undue it?

 

[ODST.com]

Is it normal once you set your domain to be cancelled that a registrar won't let you undue it?

I think this problem is unique to 1 and 1 simply because they are in it for their buck no matter who they screw over. Think of it if they screw over everyone in the world they still make a crapload of money. I just think they don't care about customers because they assume there are 10 saps waiting in line behind you.

 

[WebIntellects - Rob]

I think this problem is unique to 1 and 1 simply because they are in it for their buck no matter who they screw over. Think of it if they screw over everyone in the world they still make a crapload of money. I just think they don't care about customers because they assume there are 10 saps waiting in line behind you.

I think that every customer feels how web host cares about them and one day if they are not satisfied they can leave the company.

 

[ODST.com]

I think that every customer feels how web host cares about them and one day if they are not satisfied they can leave the company.

Word of mouth is the best form of advertising and that is why I am sending out this warning well before the people make the mistake of signing up with 1 and 1. I do believe that MANY of these issues with 1 and 1 stem from dissatisfied customers TRYING to leave the company not with their original perception of the comapany.

 

[nucleotide]

I just got burned by 1 and 1 for an account i set up a year ago and predictably never used. i don't like 1 and 1's interface your access to the file manager is nil and installing third party apps is some weird preschool nightmare. I had a 1 and 1 account a long time ago and it was a nightmare to cancel, the company required "verification" of an email they never get around to sending and thus spur another billing cycle.

Aren't they clever to send their billing notices in adobe format so you can't search them out? Every time I went to look up the password i couldn't find the ID. I am mulling closing my paypal over this. I neither want the hosting nor the domain fee that suddenly popped up the day it got billing after a year with no warning. This double login nonsense is bs.

The cancellation procedure is just a stall tactic, and my cancellation actually backdated the billing invoice in the interface from the 20th to the 17th by three days after i executed the cancellation. how's that for some fun? Paypal may get a claim on this one i don't trust a company i don't need, can't use and don't have anything good to say about it.

One of my clients as one and one and we can't shift any of the native images on the templates or get any root directory access. So we had to shift the name back to my godaddy hosting for my own domains. How's that for some useless hosting expense?

 

[wayne_chance]

funny thing is the money lost with 1and1 is probably less than what gomoney of dynspot charge what $10.95 with privacy?
You gotta admit gomoney is pretty shifty with all those coupons. You gonna tell me everyones is happy with that?

btw nucleod, you always have recourse with your cc company.

 

[WebIntellects - Rob]

Word of mouth is the best form of advertising and that is why I am sending out this warning well before the people make the mistake of signing up with 1 and 1. I do believe that MANY of these issues with 1 and 1 stem from dissatisfied customers TRYING to leave the company not with their original perception of the comapany.

They will be able to explain that. They are big company and as any big company they can have as good as bad reviews about their services.
I think that is not a problem for them at all.

 

[wayne_chance]

Their latest weird bug is that when you reg a new name it starts of as public you have to wait till it propagate then you can change to private. It takes a couple of days to even change it or it gives an error message.

Current problem with 1and1 is that i can not log-in, it just spins and waits. Basically it is down for 1/2 a time on a regular basis....

 

[ODST.com]

funny thing is the money lost with 1and1 is probably less than what gomoney of dynspot charge what $10.95 with privacy?
You gotta admit gomoney is pretty shifty with all those coupons. You gonna tell me everyones is happy with that?

btw nucleod, you always have recourse with your cc company.

1 and 1 told me to go ahead and try to get a reversal through my credit card. They dared me to do it! I have heard stories of people canceling their credit cards or doing a reversal of charges and 1 and 1 keeps on charging them or sends them to their own debt collection service. Been there done that.

 

[WebIntellects - Rob]

1 and 1 told me to go ahead and try to get a reversal through my credit card. They dared me to do it! I have heard stories of people canceling their credit cards or doing a reversal of charges and 1 and 1 keeps on charging them or sends them to their own debt collection service. Been there done that.

Did that? It seems you said you had been warned about possible problems there.

 

[wayne_chance]

1and1 Still not privacy feature, just change it and sit say it's process then same it's still public. I have about 8 domains like this. I started using netfirms now, i guess i can't transfer until after 60 days.
Ask support when then might fix and they reply 'no specific time frame.." as if the could give a rats ass!

 

[ODST.com]

Did that? It seems you said you had been warned about possible problems there.

Mind you this was AFTER my problems started arising that I did digging to find solutions to my problem.

---------- Post added at 03:53 PM ---------- Previous post was at 03:52 PM ----------

1and1 Still not privacy feature, just change it and sit say it's process then same it's still public. I have about 8 domains like this. I started using netfirms now, i guess i can't transfer until after 60 days.
Ask support when then might fix and they reply 'no specific time frame.." as if the could give a rats ass!

Are you paying them for privacy?

 

[tonecas]

I had a domain with 1and1 that I let expire. before the usual 30 days grace period the domain was caught by a german guy. no pre-release, no drop, no backorder queue. the domain was simply moved to the fellow colleague...

just another input about the quality and integrity of this registrar.

regards,
tonecas

 

[WebIntellects - Rob]

I had a domain with 1and1 that I let expire. before the usual 30 days grace period the domain was caught by a german guy. no pre-release, no drop, no backorder queue. the domain was simply moved to the fellow colleague...

just another input about the quality and integrity of this registrar.

regards,
tonecas

Well. So 1 and 1 have explaine them somehow? Have the sent any emails to you regarding that?

 

[tonecas]

Well. So 1 and 1 have explaine them somehow? Have the sent any emails to you regarding that?

no explanation whatsoever. zero. I had moved all domains that I had there so I was not in a mood to waist anymore time with them.

and after more than a year I'm still receiving emails warning that some domains are going to expire even if they are no longer with them...

by far the worst registrar in the market.

even today I cannot understand how they still have so many people using them and how they are still permitted to operate.

regards,
tonecas

 

[wayne_chance]

It's because they are cheapest.

So let's talk about that god awful control panel of 1and1's. (Remember be nice one day they make you rich with sedo, lol!)
So what is such an insult with this control panel? It is completely useless. For example you click on your domain and where does it go?

Domain Destination Settings
View and edit the current settings of your domain.

The current domain settings can be found below grouped into three main sections.

* Domain Data - Listed under the domain name are the status and the other current domain configuration. Click on the links to edit a single part.
* Domain Destination - Shows the configuration of your domain's web space or using the domain name to forward your visitors directly to another website. Click on Edit to change its destination.
* MS FrontPage Extension - Tells the current status of the MS FrontPage Extension. Click on Edit to change its setting.

Domain Data
Domain name 1plus1equalsucks.com
Status Ready
Document root /homepages/22/er2323
Domain is Additional domain
Destination
Destination As a home directory : /.
Affiliate
Affiliate Deactivated

WTF? I want to be able to control the WHOLE domain for one place. Instead this page does nothing so you have to go back find your domain again then check mark it go all the way up and select DNS or forwarding the select then you go to the part. HOLLY F*&*&^ how stupid is this company? Obviously they have never actually used the panel themselves because after 5 minutes you are ready to burn own your computer. You have to go to 10 different places to control your domains. No defaults, no mass changing, no presets. It's a joke.
Then the cancel panel is just as terrible, one wrong click and you've lost ALL your domains! Again why don't they keep this just nice in one screen per domain that someone can do everything they want? If you set one to be deactivated it just say 'still processing...' for how f'long?

 

[ODST.com]

They are the only registrar that sent me to collections.

ditto on collections they have their own personal collection agency. In my case the retards neglected to charge the credit card on my account which in the meantime they were using to pay for my hosting.

As far as the comments about 2 percenters being unhappy. Check the BBB website on 1 and 1 I think that should clear up the fact that this company screws over more than 2 percent lol. Last time I checked they had the lowest rating on the BBB you could get haha

 

[wayne_chance]

1and1.com has a rating of F

dc.bbb.org/report.html?national=y&compid=1040770#Ratings - BBB of Washington DC & Eastern PA: BBB Reliability Report