DAN.com

1&1 bash thread

Located in Web Hosting Discussion, started by ODST.com, Feb 18, 2010

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  1. lesson learned and now I am Paul Revering my warning to all my fellow domainers.

    1&1 and Sedo notice any unethical similarities?
     
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  2. XeHSean

    XeHSean Established Member ★★★★★★★★★★

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    Very interesting find, I wasn't aware of this
     
  3. CocoaHost - Mike

    CocoaHost - Mike New Member

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    You should choose a web host who want to deliver service to you, not just earning your money. =>
     
  4. WebIntellects - Rob

    WebIntellects - Rob Established Member ★★★★★★★★★★

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    Mike I do not think that is easy to do at all.
     
  5. MT Domains

    MT Domains Established Member ★★★★★★★★★★

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    Figured I'd throw my 2 cents in here.

    I used 1 and 1 for just domain registrations (Since their price seemed reasonable, and they had free privacy protect).

    I would recommend everyone avoid them like the plague...

    At first everything seemed fine.. Their billing was a little odd in that they didn't renew a domain before the domain expired, but after a year of having it there even if the domain was not going to expire for months or years. For example:

    I transferred a domain to them that had an expiration date of 06/10/10 (this was a couple years ago). When I transferred it to them, as expected, they added a year (for a price of course) to the domain, like all other registrars do. So the domain now expired on 06/10/11 (which was over a couple years away). Fair enough.. However.. They continue to bill every year. So even if the domain hasn't expired or even was close to expiring, you'll get billed again by them. This seemed kind of messed up, but I was willing to put up with it for a while.

    Things really went downhill once I wanted to transfer a domain away from them to Dynadot (who I recommend to everyone). The domains were going to expire on 09/03/09. I started the transfer process about 10 days before they expired. Since they were domains that I registered through 1 and 1 the billing part of it wasn't going to be flaky like the domains I transferred to them. Well they drug on the transfer process for the full 7 days, and then billed me for another year for the domains about 2 weeks AFTER the domains were transferred away from them.

    I emailed their support pointing out their error and explaining that the domains were no longer hosted there. They responded (several days later) saying they had to renew them or the domains would have expired. I emailed them back pointing out that no, the domains had not expired and were transferred away before the expiration date, and in fact since they "Renewed" them after they were transferred away they didn't even add a year to the domain like they claimed they had... Dynadot did.

    And all was silent..they completely ignored me. I emailed them again, and got the same response.. Nothing.

    After that I started transferring all of my domains away from them, and as expected they pulled the same shit again with other domains, then promptly ignored my emails.

    All total they only stole between $30-$40 from me this way..but it still annoys the hell out of me and really showed me that they have Very shady billing practices, and horrible customer service.

    Since I've cancelled my entire package with them I'm guessing I'll still be getting billed from them in a month or two when some of the domains in that package (which I want to let expire) will be renewed by them even though I've cancelled.

    They are by far the worst registrar I've ever dealt with. Besides their dishonest billing practices and terrible customer service, they are very slow when it comes to transferring domains away from them, and unbelievably slow when it comes to making changes to a domain or even registering a domain.

    As someone who works for an web hosting company, I make sure to recommend people stay far away from 1 and 1. Don't be tempted by their fairly cheap prices and free privacy protection. I'd much rather see people use Dynadot or some other honest registrar.
     
  6. mohithanche

    mohithanche Established Member

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    Always take service from Big Service Providers like Justhost, Godaddy, HostGator, Pugmarks etc...although they are costly but the give good service and Money Back guarantee.
     
  7. Seems like the stories are all the same. I think what you went through was hogwash. Companies shouldn't function like this at all. Ethics don't stop just because you run a business.
     
  8. TechGuy1

    TechGuy1 Account Closed

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    The control panel is just horrendous with 1&1
     
  9. WebIntellects - Rob

    WebIntellects - Rob Established Member ★★★★★★★★★★

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    I do not know for sure, maybe. But I'm seeing a lot of people which keep using them.
     
  10. Classic bait and switch...in their case bait you in with unbelievable pricing and offers and then switch to poor customer service and locking customers to their services sometimes against their will.
     
  11. wayne_chance

    wayne_chance Established Member ★★★★★★★★★★

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    latest problem is the www.cancel.1and1.com web site. This site is terrible. Be careful, it's very difficult to uncancel something you've cancelled. It just says still processing....you can't undue it.
    Why can't they just like any other registrar?
     
  12. domainator1

    domainator1 VIP Member VIP ★★★★★★★★★★

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    Awful site.. If you use 1&1 I would leave ASAP, There in it for the money and they got it.. Your last on there priority list..
     
  13. wayne_chance

    wayne_chance Established Member ★★★★★★★★★★

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    Is it normal once you set your domain to be cancelled that a registrar won't let you undue it?
     
  14. I think this problem is unique to 1 and 1 simply because they are in it for their buck no matter who they screw over. Think of it if they screw over everyone in the world they still make a crapload of money. I just think they don't care about customers because they assume there are 10 saps waiting in line behind you.
     
  15. WebIntellects - Rob

    WebIntellects - Rob Established Member ★★★★★★★★★★

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    I think that every customer feels how web host cares about them and one day if they are not satisfied they can leave the company.
     
  16. Word of mouth is the best form of advertising and that is why I am sending out this warning well before the people make the mistake of signing up with 1 and 1. I do believe that MANY of these issues with 1 and 1 stem from dissatisfied customers TRYING to leave the company not with their original perception of the comapany.
     
  17. nucleotide

    nucleotide Established Member ★★★★★★★★★★

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    I just got burned by 1 and 1 for an account i set up a year ago and predictably never used. i don't like 1 and 1's interface your access to the file manager is nil and installing third party apps is some weird preschool nightmare. I had a 1 and 1 account a long time ago and it was a nightmare to cancel, the company required "verification" of an email they never get around to sending and thus spur another billing cycle.

    Aren't they clever to send their billing notices in adobe format so you can't search them out? Every time I went to look up the password i couldn't find the ID. I am mulling closing my paypal over this. I neither want the hosting nor the domain fee that suddenly popped up the day it got billing after a year with no warning. This double login nonsense is bs.

    The cancellation procedure is just a stall tactic, and my cancellation actually backdated the billing invoice in the interface from the 20th to the 17th by three days after i executed the cancellation. how's that for some fun? Paypal may get a claim on this one i don't trust a company i don't need, can't use and don't have anything good to say about it.

    One of my clients as one and one and we can't shift any of the native images on the templates or get any root directory access. So we had to shift the name back to my godaddy hosting for my own domains. How's that for some useless hosting expense?
     
    Last edited: Aug 19, 2010
  18. wayne_chance

    wayne_chance Established Member ★★★★★★★★★★

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    funny thing is the money lost with 1and1 is probably less than what gomoney of dynspot charge what $10.95 with privacy?
    You gotta admit gomoney is pretty shifty with all those coupons. You gonna tell me everyones is happy with that?

    btw nucleod, you always have recourse with your cc company.
     
  19. WebIntellects - Rob

    WebIntellects - Rob Established Member ★★★★★★★★★★

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    They will be able to explain that. They are big company and as any big company they can have as good as bad reviews about their services.
    I think that is not a problem for them at all.
     
  20. wayne_chance

    wayne_chance Established Member ★★★★★★★★★★

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    Their latest weird bug is that when you reg a new name it starts of as public you have to wait till it propagate then you can change to private. It takes a couple of days to even change it or it gives an error message.

    Current problem with 1and1 is that i can not log-in, it just spins and waits. Basically it is down for 1/2 a time on a regular basis....
     
    Last edited: Sep 2, 2010
  21. 1 and 1 told me to go ahead and try to get a reversal through my credit card. They dared me to do it! I have heard stories of people canceling their credit cards or doing a reversal of charges and 1 and 1 keeps on charging them or sends them to their own debt collection service. Been there done that.
     
  22. WebIntellects - Rob

    WebIntellects - Rob Established Member ★★★★★★★★★★

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    Did that? It seems you said you had been warned about possible problems there.
     
  23. wayne_chance

    wayne_chance Established Member ★★★★★★★★★★

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    1and1 Still not privacy feature, just change it and sit say it's process then same it's still public. I have about 8 domains like this. I started using netfirms now, i guess i can't transfer until after 60 days.
    Ask support when then might fix and they reply 'no specific time frame.." as if the could give a rats ass!
     
  24. Mind you this was AFTER my problems started arising that I did digging to find solutions to my problem.

    ---------- Post added at 03:53 PM ---------- Previous post was at 03:52 PM ----------

    Are you paying them for privacy?
     
  25. tonecas

    tonecas Top Contributor VIP ★★★★★★★★★★

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    I had a domain with 1and1 that I let expire. before the usual 30 days grace period the domain was caught by a german guy. no pre-release, no drop, no backorder queue. the domain was simply moved to the fellow colleague...

    just another input about the quality and integrity of this registrar.

    regards,
    tonecas
     

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