- Impact
- 10
My hosting plan is paid automatically on a monthly basis. I was unaware they had an old card of mine which expired last month. I get a lot of spamish emails to the address they email me at and I missed the 2 emails about my card not working.
I didn't miss the final email I got this AM stating that my hosting account had been suspended! Now, this is after only 10 days. No letter, no phone call, I've been a customer for over 2 years, and have never paid late before. 10 days = shutting down my sites without an attempt to reach me over phone or a letter???
OK. That's not the biggest problem. I paid immediately upon seeing that email this morning. I sent an additional email to support and received an email back telling me my sites would be reactivated asap.
Later in the day, when I had a chance - I typed in one url and it was up. BUT when I clicked on a different page - it went to a 404. Any other page besides the home page on my multiple sites went to 404's! I emailed the host and told them what was happening - and sent them one of my url's as an example. I then left for meetings all day.
Finally getting a chance to get on my computer, I sign in to my various affiliate programs and discover my revenue is significantly lower than it should be for the day (even accounting for the lost time this morning). I discover that the only site running properly is the site I sent as one example to the host! An email is waiting for me that was returned 6 hours after my complaint telling me that the issue was fixed.
I am waiting to hear back from the host again. I want to know if I am missing something - was there something I was supposed to do within my account once it was reactivated? If so, I still think I should have been told.
Is this 10 day, no notice but a couple of emails account suspension typical of host companies? Is this failure to reactivate my websites over 12 hours later acceptable?
I'm asking because this is a well-known host and I am a loss for what has gone on. It certainly seems unacceptable. But I am not technically versed in the world of hosting...and before naming names - I want to know if I have a right to be as livid as I am.:td::red:
Thanks in advance.
I didn't miss the final email I got this AM stating that my hosting account had been suspended! Now, this is after only 10 days. No letter, no phone call, I've been a customer for over 2 years, and have never paid late before. 10 days = shutting down my sites without an attempt to reach me over phone or a letter???
OK. That's not the biggest problem. I paid immediately upon seeing that email this morning. I sent an additional email to support and received an email back telling me my sites would be reactivated asap.
Later in the day, when I had a chance - I typed in one url and it was up. BUT when I clicked on a different page - it went to a 404. Any other page besides the home page on my multiple sites went to 404's! I emailed the host and told them what was happening - and sent them one of my url's as an example. I then left for meetings all day.
Finally getting a chance to get on my computer, I sign in to my various affiliate programs and discover my revenue is significantly lower than it should be for the day (even accounting for the lost time this morning). I discover that the only site running properly is the site I sent as one example to the host! An email is waiting for me that was returned 6 hours after my complaint telling me that the issue was fixed.
I am waiting to hear back from the host again. I want to know if I am missing something - was there something I was supposed to do within my account once it was reactivated? If so, I still think I should have been told.
Is this 10 day, no notice but a couple of emails account suspension typical of host companies? Is this failure to reactivate my websites over 12 hours later acceptable?
I'm asking because this is a well-known host and I am a loss for what has gone on. It certainly seems unacceptable. But I am not technically versed in the world of hosting...and before naming names - I want to know if I have a right to be as livid as I am.:td::red:
Thanks in advance.