hi all,
My domain (hence associated email as well) got suddenly suspended by namecheap for fraudent activity.
Domain was based on brand name we have, not the registered business name so when namecheap asked for certificate of incorporation we provided them for our registered company but they keep insisting us to provide them documents for website which is impossible as the website name is not the registered business name. I am banging my head with namecheap support on emails but they keep saying same exact thing that I need to provide doc for 'website'. Do note I have my site with them for 3 years and have hardly made any changes in these 3 years.
I am trying to understand what options I have now.
In worst case scenario is possible for me to move my website and emails to another provider (note i can access my Namecheap account but domain is suspended and hence emails are bouncing back as well) ?
And what other providers can be recommended that are not as stupid as namecheap and have a better track record i.e. usually do not suspend your domains just like that.
Thanks
My domain (hence associated email as well) got suddenly suspended by namecheap for fraudent activity.
Domain was based on brand name we have, not the registered business name so when namecheap asked for certificate of incorporation we provided them for our registered company but they keep insisting us to provide them documents for website which is impossible as the website name is not the registered business name. I am banging my head with namecheap support on emails but they keep saying same exact thing that I need to provide doc for 'website'. Do note I have my site with them for 3 years and have hardly made any changes in these 3 years.
I am trying to understand what options I have now.
In worst case scenario is possible for me to move my website and emails to another provider (note i can access my Namecheap account but domain is suspended and hence emails are bouncing back as well) ?
And what other providers can be recommended that are not as stupid as namecheap and have a better track record i.e. usually do not suspend your domains just like that.
Thanks