- Impact
- 244
Dear NamePros Friends,
Is there anybody here among who is from PayPal management? I see no help with communication with their support no more.
I sold product using PayPal. Anything seemed fine. Released product after money came. Perfect deal I thought.
Then, 1 week later, PayPal informed me that the buyer asked for a refund of the money. Soon official reason was "unauthorised transaction" without any explanation what this means. Money was suddenly in kind of "checking" status. I instantly informed them that its a fraud and sent them 3rd-party proof that I released the product. I also checked and recognized that the e-mail/PP-address of the buyer vanished what indicates that there is something wrong with him. They told me fine, they will check. After 2 weeks they just told me they decided for the buyer because of his bank! Moreover: they want an additional CONFLICT SOLUTION FEE from me!
Since I withdraw some of the money they want some 1000 USD back from me and the funds I had left are also taken ![Wide Eyed :wideyed: :wideyed:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
I am really shocked about ll this. I wrote and wrote with them but communication is poor. And now I received letter from a money collecting lawyer who wants moneys back in 21 week.
I am the one who is the victim here but it seems PP rather supports the thief and now I am facing to be sentenced in court because of my trust in this company and their promises of "secure selling" and "seller protection".
Extremly dissapointing after being client for 12 years![Frown :xf.frown: :xf.frown:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Is there anybody here among who is from PayPal management? I see no help with communication with their support no more.
I sold product using PayPal. Anything seemed fine. Released product after money came. Perfect deal I thought.
Then, 1 week later, PayPal informed me that the buyer asked for a refund of the money. Soon official reason was "unauthorised transaction" without any explanation what this means. Money was suddenly in kind of "checking" status. I instantly informed them that its a fraud and sent them 3rd-party proof that I released the product. I also checked and recognized that the e-mail/PP-address of the buyer vanished what indicates that there is something wrong with him. They told me fine, they will check. After 2 weeks they just told me they decided for the buyer because of his bank! Moreover: they want an additional CONFLICT SOLUTION FEE from me!
I am really shocked about ll this. I wrote and wrote with them but communication is poor. And now I received letter from a money collecting lawyer who wants moneys back in 21 week.
I am the one who is the victim here but it seems PP rather supports the thief and now I am facing to be sentenced in court because of my trust in this company and their promises of "secure selling" and "seller protection".
Extremly dissapointing after being client for 12 years