- Impact
- 244
Dear NamePros Friends,
Is there anybody here among who is from PayPal management? I see no help with communication with their support no more.
I sold product using PayPal. Anything seemed fine. Released product after money came. Perfect deal I thought.
Then, 1 week later, PayPal informed me that the buyer asked for a refund of the money. Soon official reason was "unauthorised transaction" without any explanation what this means. Money was suddenly in kind of "checking" status. I instantly informed them that its a fraud and sent them 3rd-party proof that I released the product. I also checked and recognized that the e-mail/PP-address of the buyer vanished what indicates that there is something wrong with him. They told me fine, they will check. After 2 weeks they just told me they decided for the buyer because of his bank! Moreover: they want an additional CONFLICT SOLUTION FEE from me! Since I withdraw some of the money they want some 1000 USD back from me and the funds I had left are also taken
I am really shocked about ll this. I wrote and wrote with them but communication is poor. And now I received letter from a money collecting lawyer who wants moneys back in 21 week.
I am the one who is the victim here but it seems PP rather supports the thief and now I am facing to be sentenced in court because of my trust in this company and their promises of "secure selling" and "seller protection".
Extremly dissapointing after being client for 12 years
Is there anybody here among who is from PayPal management? I see no help with communication with their support no more.
I sold product using PayPal. Anything seemed fine. Released product after money came. Perfect deal I thought.
Then, 1 week later, PayPal informed me that the buyer asked for a refund of the money. Soon official reason was "unauthorised transaction" without any explanation what this means. Money was suddenly in kind of "checking" status. I instantly informed them that its a fraud and sent them 3rd-party proof that I released the product. I also checked and recognized that the e-mail/PP-address of the buyer vanished what indicates that there is something wrong with him. They told me fine, they will check. After 2 weeks they just told me they decided for the buyer because of his bank! Moreover: they want an additional CONFLICT SOLUTION FEE from me! Since I withdraw some of the money they want some 1000 USD back from me and the funds I had left are also taken
I am really shocked about ll this. I wrote and wrote with them but communication is poor. And now I received letter from a money collecting lawyer who wants moneys back in 21 week.
I am the one who is the victim here but it seems PP rather supports the thief and now I am facing to be sentenced in court because of my trust in this company and their promises of "secure selling" and "seller protection".
Extremly dissapointing after being client for 12 years