My frustration with GoDaddy and the bugs on their site has finally hit a wall. I've been a customer since early 2003. I have seen it evolve (or
devolve if you want my opinion) into what it is today. But lets leave opinions aside for now. Here are the facts of what I encounter, daily, trying to manage my domains and my account there:
After receiving this error
I am forced to another browser. Not many customers can do this or know how to install another browser. I refuse to clear my cache every 10 minutes just to get a site to work. Doing that screws up other sites that I visit, it logs me out of gmail, it is a real PITA not to mention, most people just dont know how to do that. I think of my parents in a time like this - how would they be able to use GoDaddy? When people ask me, I tell them to go elsewhere now. I dont want them coming back to me complaining about this bug and that bug and this interface error and that doesnt work properly..
Eventually I am in using another browser.
How could
receipts have passed testing? I've been waiting years for it to get an overhaul and now it absolutely sucks. I want to manage my order history. I have receipts with GoDaddy dating back to early 2003.
So lets say I want to view a receipt from
a date range of March-01-2003 to December-31-2018, thats usually a simple thing - right? Not with GoDaddy. They have somehow Fakakt that functionality...
You have to go to filters and then chose date range. The range defaults to "today" through "today" fill in "today". In my case its December 17, 2019. OK. Now I want to select a START DATE. To get the start date I want (March 1, 2003) I have to click the left arrow on the left side of the "from" calendar from where it defaults (December 17, 2019) and
click ALL THE WAY BACK to March of 2003? Why? Count those clicks, one for each month. That is a total of
TWO HUNDRED CLICKS! My hand is numb. Now I want to choose my end date. Well, for whatever reason I cant imagine the right side "end" date calendar "follows" you with each of those 200 clicks to remain 30 days ahead of the left side "start" date. So if I want my end date to be TODAY, which I do, I must click BACK
another TWO HUNDRED CLICKS! So now I have made 400 clicks.
Are you all still with me? I've now clicked 400 times. Well, not really, I am not that stupid. I cleared the filter and decided to just scroll down and when I get to the bottom of the page I click load more
and I do that until I have reached the end of my order history, 1529 receipts.
BTW, I am not a UI designer by any stretch but I do notice the
massive waste of space on this site. There is white-space everywhere. I have a 17 inch monitor and very good resolution. I can only see FIVE receipts at any time, above the fold. What a waste of space. I know that in the past I used to see much more on one screen and there has been this trend toward of showing less. Why. All we are doing is clicking and scrolling.
So I scroll down, each time it loads 250 more receipts, and I do that a handful of times until all 1529 receipts are showing. Thats faster than their calendar method but still a PITA. OK, so lets create one large CSV file for me to play with...
nope. wont let me.
So now I figure I will export two files, one of 1000 orders and the other of 529 orders. How to do that.....
Well, I cant. I am right back to the absurdity of
clicking forever until I reach that 1000th receipt, the limit they imposed on exports.. No matter which way I go there is either an error or a non-thought-out UI standing in my way of being productive. My time is worth money and I am wasting both when using my GoDaddy account. And this company will earn several billion dollars this year - very sad to show for.
This is not rocket science stuff here. We're not landing rovers on Pluto. Its data, no graphics at that - just letters and numbers. Why does it need to be so convoluted?
GoDaddy, you really dont want me to use your system do you.