GoDaddy nightmare

[Mr. Deleted]

For years I’ve been a member of godaddy, and was wanting to purchase this one domain name, but once I had the cash to purchase it, I went onto godaddy and put the name in, the price had gone up 300 dollars but I decided I still wanted it. I went through to buy it, but instead of my old account, I clicked their google account option. That apparently created a new account and then I bought the name for 1800 dollars. I then called the next day and asked why my name was not in there. They gave me a rather strange explanation that would only have been true if it was an expired domain name. She said it would be added to my account by the 4th, which is today. Then a day or two later, I got the voicemail here’s the transcript, with details edited out.

“Hello message for Joseph this is Tom over here @ godaddy .com. We're just reaching out to you cause we had a new account created and a large order go through and we just want to verify that it wasn't authorized by. You can give us a quick call back. Our number here is ——- And you can refer to order number ——- Do it in 2 4 hours just avoid any type of cancellation on the order again Go Daddy at —— thank you…”

I then called Friday and all weekend to get hold of them and got a email address to contact them but still no response from these “verification” people to verify my purchase. I still have had no one from that department contact me.

But a few highlights were one agent saying that my purchase had failed, and another saying that she couldn’t even find the order number. The one that said the order had failed was trying to get me to pay the broker fee for ANOTHER domain name that’s the singular version of the domain name I bought. I was like no, I don’t need to buy the singular version just because you are too incompetent to get me what I bought.

 

[GoDaddy]

For years I’ve been a member of godaddy, and was wanting to purchase this one domain name, but once I had the cash to purchase it, I went onto godaddy and put the name in, the price had gone up 300 dollars but I decided I still wanted it. I went through to buy it, but instead of my old account, I clicked their google account option. That apparently created a new account and then I bought the name for 1800 dollars. I then called the next day and asked why my name was not in there. They gave me a rather strange explanation that would only have been true if it was an expired domain name. She said it would be added to my account by the 4th, which is today. Then a day or two later, I got the voicemail here’s the transcript, with details edited out.

“Hello message for Joseph this is Tom over here @ godaddy .com. We're just reaching out to you cause we had a new account created and a large order go through and we just want to verify that it wasn't authorized by. You can give us a quick call back. Our number here is ——- And you can refer to order number ——- Do it in 2 4 hours just avoid any type of cancellation on the order again Go Daddy at —— thank you…”

I then called Friday and all weekend to get hold of them and got a email address to contact them but still no response from these “verification” people to verify my purchase. I still have had no one from that department contact me.

But a few highlights were one agent saying that my purchase had failed, and another saying that she couldn’t even find the order number. The one that said the order had failed was trying to get me to pay the broker fee for ANOTHER domain name that’s the singular version of the domain name I bought. I was like no, I don’t need to buy the singular version just because you are too incompetent to get me what I bought.

Hi @Mr. Deleted,
Firstly, we're sorry to hear about your experience acquiring the domain name. We're grateful for the extra information you provided to us, which let us review the case with the support team.

As you mentioned, signing in with your Google account did create a new account option. Since this was a higher-value purchase and a brand-new account, additional checks were required, and we appreciate your responsiveness in fulfilling those checks.

The domain name you referenced was delivered to you on March 7th after Afternic's Transaction Assurance team completed a manual transfer of the domain name. It will be visible to you through the account you set up most recently.

If you would like to merge your two accounts, please call back in to the support team, and they can process that for you.

We will follow up with our support team to share your experience and look at why you were given different advice by two separate guides.

 

[Mr. Deleted]

Hi @Mr. Deleted,
Firstly, we're sorry to hear about your experience acquiring the domain name. We're grateful for the extra information you provided to us, which let us review the case with the support team.

As you mentioned, signing in with your Google account did create a new account option. Since this was a higher-value purchase and a brand-new account, additional checks were required, and we appreciate your responsiveness in fulfilling those checks.

The domain name you referenced was delivered to you on March 7th after Afternic's Transaction Assurance team completed a manual transfer of the domain name. It will be visible to you through the account you set up most recently.

If you would like to merge your two accounts, please call back in to the support team, and they can process that for you.

We will follow up with our support team to share your experience and look at why you were given different advice by two separate guides.

I had merged my accounts, are you saying it was moved into ANOTHER account that I don’t have access to?

 

[Mr. Deleted]

Finally got it to work by calling them and got it in my account. I now own AmishRecipes.com

 

[Stephen Douglas]

I hope it will be fixed today but it’s crazy it’s been this long. The dns changed from Dan to afternic.

Godaddy í the DONALD TR%MP of DOMAINING. Narcissistic, lying, cheating, never updating their tech unless it's an upsell they paid me to REMOVE in 2004 when Parsons was there lying on his red velvet office love chair. WHEN I SELL A DOMAIN, IF THE BUYER IS WANTING IT TO BE TRANSFERRED TO GD, I TELL THEM IT'S AN EXTRA $100 because of the hassle of dealing with one of the most deranged but successful (like AIG, too big to fail) bullshit giants of industry that got their sucking up the guts of honorable businessmen. HATE THEM. TOTALLY AND COMPLETELY.

 

[Future Sensors]

Just a heads up for anyone contacting @GoDaddy phone support. The employees are currently very aggressively trying to market subscriptions to Discount Domain Club, even though you called for a completely different topic, and even though you clearly indicated during the phone call that you are not interested in it, have had DDC before, and that GoDaddy with DDC is still much more expensive than normal pricing at other registrars. Despite this, the support employee will still send information by email about the program anyway, including possible 'cost savings' and even goes so far as to put the DDC subscription in your shopping cart (without notice) during the impersonation session that is necessary to fix another problem for which you called.