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Why is SAV's customer service so inefficient?
The answer is simple. Based on my observation, most of their staffs are part-time job, and there is very little coordination among them. If one staff member is off duty, it is very likely that another customer service representative is unaware of the progress of things. This is one of the reasons for their low work efficiency.
After I last communicated with their finance department, their finance staff went on leave, and it was said they didn’t return to work until more than 20 days later.
Yesterday, their customer service agent, Rudy, emailed me to notify that he had received approval from his superior and would return the money to me within a few hours. Due to the time difference, I couldn't respond immediately. When I replied the next morning, Rudy had already gone on off duty，Im not sure when he would be on duty.
However, what I want to say is, when Rudy is on leave, shouldn’t he inform his colleagues or the finance team about the current progress? If he had informed other customer service agents, wouldn’t the matter have been much simpler?
I contacted their online customer service yesterday, and Vito replied that the issue had been escalated and was waiting for confirmation from the team. What I want to say is that your superior has already given instructions to transfer the money to my PayPal within a few hours, so why does it need to be escalated? It’s simply absurd? I’ve heard the word 'escalate' countless times from their customer service, and their responses are almost always the same.
Honestly, this company is not very meaningful compared to the many domain registrars nowadays. Its existence only creates more victims every day. You can easily find on Trustpilot that almost all reviews are negative. Even their official account on NamePros has no customer service support for users，but they never seek to change and become better .
It has been 26 days since I requested a refund, and I still haven’t received my money. They just tell me to patiently wait for a response from their superior, without any initiative.
Previously, when domain registration failed, they said the same thing: escalated to a superior, wait patiently. After more than 30+ days, they still failed to resolve my problem.
Honestly, I am one of many victims. So the only thing I can do now is to tell all community members to stay away from SAV as soon as possible. This is one of the right things you can do. If you have domains with SAV, try to transfer them away as soon as possible.
Why sav are so proud of harmimg their customers? almost all reviews on trustpolit are negative， their conscious will not be guilt or Condemned？
I will do my best to seek help in the American community, and I will also consider asking American netizens to have the local police investigate SAV, or raising funds on crowdfunding websites to sue SAV. I have no other options left. I am being crushed by daily high medical expenses and I can hardly breathe. I am on the verge of breaking down and depressed due to 2 of my close relatives severely burned in a massive fire On Sep.
Most of this is caused by you, SAV. I admit it is my fault; I shouldn't have trusted you in the first place.
The answer is simple. Based on my observation, most of their staffs are part-time job, and there is very little coordination among them. If one staff member is off duty, it is very likely that another customer service representative is unaware of the progress of things. This is one of the reasons for their low work efficiency.
After I last communicated with their finance department, their finance staff went on leave, and it was said they didn’t return to work until more than 20 days later.
Yesterday, their customer service agent, Rudy, emailed me to notify that he had received approval from his superior and would return the money to me within a few hours. Due to the time difference, I couldn't respond immediately. When I replied the next morning, Rudy had already gone on off duty，Im not sure when he would be on duty.
However, what I want to say is, when Rudy is on leave, shouldn’t he inform his colleagues or the finance team about the current progress? If he had informed other customer service agents, wouldn’t the matter have been much simpler?
I contacted their online customer service yesterday, and Vito replied that the issue had been escalated and was waiting for confirmation from the team. What I want to say is that your superior has already given instructions to transfer the money to my PayPal within a few hours, so why does it need to be escalated? It’s simply absurd? I’ve heard the word 'escalate' countless times from their customer service, and their responses are almost always the same.
Honestly, this company is not very meaningful compared to the many domain registrars nowadays. Its existence only creates more victims every day. You can easily find on Trustpilot that almost all reviews are negative. Even their official account on NamePros has no customer service support for users，but they never seek to change and become better .
It has been 26 days since I requested a refund, and I still haven’t received my money. They just tell me to patiently wait for a response from their superior, without any initiative.
Previously, when domain registration failed, they said the same thing: escalated to a superior, wait patiently. After more than 30+ days, they still failed to resolve my problem.
Honestly, I am one of many victims. So the only thing I can do now is to tell all community members to stay away from SAV as soon as possible. This is one of the right things you can do. If you have domains with SAV, try to transfer them away as soon as possible.
Why sav are so proud of harmimg their customers? almost all reviews on trustpolit are negative， their conscious will not be guilt or Condemned？
I will do my best to seek help in the American community, and I will also consider asking American netizens to have the local police investigate SAV, or raising funds on crowdfunding websites to sue SAV. I have no other options left. I am being crushed by daily high medical expenses and I can hardly breathe. I am on the verge of breaking down and depressed due to 2 of my close relatives severely burned in a massive fire On Sep.
Most of this is caused by you, SAV. I admit it is my fault; I shouldn't have trusted you in the first place.
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